{"id":14460,"date":"2006-12-02T14:09:28","date_gmt":"2006-12-02T08:39:28","guid":{"rendered":"https:\/\/www.efacility.ae\/?post_type=avada_portfolio&#038;p=14460"},"modified":"2021-06-24T16:55:51","modified_gmt":"2021-06-24T11:25:51","slug":"four-points-by-sheraton-casestudies","status":"publish","type":"avada_portfolio","link":"https:\/\/efacility.ae\/wp-demo\/portfolio-items\/four-points-by-sheraton-casestudies\/","title":{"rendered":"Four Points by Sheraton implements Hotel CMMS System"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1227.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><strong>Customer Overview<\/strong><br \/>\n<strong>Four Points by Sheraton<\/strong> is <strong>Australia&#8217;s<\/strong> largest hotel facilitating 683 rooms including 17 suites at the best location in <strong>Sydney<\/strong>. The hotel is a self-rated 4.5 star hotel at Sydney&#8217;s central business district overlooking the Darling Harbour. Surrounded by all of Sydney&#8217;s major entertainment and shopping districts including Pitt Street Mall and Queen Victoria Building with The Rocks, Sydney Harbour Bridge and Opera House, Four Point is a great function venue for both business &amp; pleasure seekers.<\/p>\n<p><strong>Industry <\/strong>: Hospitality<br \/>\n<strong>Deployment Country <\/strong>: Sydney, Australia<br \/>\n<strong>Solution <\/strong>: eFACiLiTY<sup>\u00ae<\/sup> &#8211; Enterprise Facility Management Software<\/p>\n<p><strong>Business Scenario<img decoding=\"async\" class=\"lazyload alignnone size-medium wp-image-13093\" src=\"https:\/\/www.efacility.ae\/wp-content\/uploads\/2019\/06\/EGSI04-300x155.jpg\" data-orig-src=\"https:\/\/www.efacility.ae\/wp-content\/uploads\/2019\/06\/EGSI04-300x155.jpg\" alt=\"Four Points by Sheraton\" width=\"0.5\" height=\"0.5\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%270%27%20height%3D%270%27%20viewBox%3D%270%200%200%200%27%3E%3Crect%20width%3D%270%27%20height%3D%270%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/efacility.ae\/wp-demo\/wp-content\/uploads\/2019\/06\/EGSI04-200x104.jpg 200w, https:\/\/efacility.ae\/wp-demo\/wp-content\/uploads\/2019\/06\/EGSI04-300x155.jpg 300w, https:\/\/efacility.ae\/wp-demo\/wp-content\/uploads\/2019\/06\/EGSI04-400x207.jpg 400w, https:\/\/efacility.ae\/wp-demo\/wp-content\/uploads\/2019\/06\/EGSI04-600x311.jpg 600w, https:\/\/efacility.ae\/wp-demo\/wp-content\/uploads\/2019\/06\/EGSI04-768x397.jpg 768w, https:\/\/efacility.ae\/wp-demo\/wp-content\/uploads\/2019\/06\/EGSI04.jpg 800w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/strong><br \/>\nWith Great City and Water Views bring-in mesmerized guests day-in and day-out, <strong>Four Points by Sheraton<\/strong> looked to a web-enabled portal as an one point solution which could interface with its guest management structure, lighting controls, energy consumptions, security systems, facility controls, and financial systems to enable a more intelligent and efficient control over the facility&#8217;s operations.<\/p>\n<p><strong>Requirement<\/strong><\/p>\n<ul>\n<li>Asset Tracking and Management<\/li>\n<li>Preventive &amp; Corrective Maintenance<\/li>\n<li>Helpdesk for request management<\/li>\n<li>Automate Facilities operations<\/li>\n<\/ul>\n<p><strong>SIERRA&#8217;s Solution<\/strong><br \/>\n<strong>Sheraton Four Points<\/strong> selected <strong>Tridium<\/strong> to undertake the assignment of providing a web based solution to collate and automate its entire facility management operations. Tirdium &#8211; a global leader in automation infrastructure technology selected <strong>SIERRA&#8217;s<\/strong> flagship product <strong>eFACiLiTY<sup>\u00ae<\/sup><\/strong> to be implemented under their OEM brand <strong>&#8220;MWebCentral&#8221;<\/strong> to manage and control the day-to-day facility management operations of Sheraton Four Points.<\/p>\n<p>SIERRA proposed to implement <strong>eFACiLiTY<sup>\u00ae<\/sup> &#8211; Maintenance Management System and Helpdesk &amp; Knowledgebase system.<\/strong> The proposed modules maintain the master asset data which may include work orders, maintenance schedules, spare parts, drawings &amp; documents, readings, history of problems and floor-plans in case of buildings and also manage day-to-day operations much more efficiently and provide the best possible service to their customers.<\/p>\n<p>The <strong>eFACiLiTY<sup>\u00ae<\/sup> &#8211; Asset \/ Maintenance Management module<\/strong> manages all the assets present, tracks their warranty \/ AMC contract details, their maintenance schedules, costs &amp; budgets, break\u2013down history, inventory related to the assets and their purchase orders etc.<\/p>\n<p>The system picks up the alarms triggered by the functional building\/facility&#8217;s Tridium Niagara Framework (BMS), generates work orders automatically, tracks and closes work orders and maintains a master data for history of problems and floor-plans in case of buildings.<\/p>\n<p>The <strong>eFACiLiTY<sup>\u00ae<\/sup> &#8211; Helpdesk and Knowledgebase<\/strong> provides an efficient support and services platform that allows the guests to raise requests against maintenance\/general issues and keep track of these requests as they are completed.<\/p>\n<p>The system manages all the service requests and calls received; assigns it to the helpdesk operators \/ team to acknowledge &amp; take necessary actions, raise work orders for solving any issues, gather feedback on completion of the request, etc.<\/p>\n<p>Every call is recorded throughout its life cycle and the solution found for the query is posted in a centralized knowledgebase for future reference. These past solutions furnish vital information to provide faster resolution for present day requests.<\/p>\n<p><strong>Key Benefits<\/strong><br \/>\nThe web based and centralized system is accessible by all users of the facility for asset maintenance and managing purposes.<\/p>\n<p>The assets, properties, facilities and equipment are efficiently maintained and managed to get the best performance throughout their life-cycle.<\/p>\n<p>Effectively addresses and resolves all service requests &amp; calls received in a seamless manner ensuring customer satisfaction.<\/p>\n<p>Provide timely response to maintenance requests to considerably avert emergencies.<\/p>\n<\/div><div style=\"text-align:right;\"><a class=\"fusion-button button-flat fusion-button-default-size button-orange fusion-button-orange button-1 fusion-button-default-span \" target=\"_blank\" rel=\"noopener noreferrer\" href=\"http:\/\/www.efacility.in\/case-study-pdf\/Four-Points-Sheraton.pdf\"><span class=\"fusion-button-text\">Download PDF<\/span><\/a><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":14461,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"portfolio_category":[1751,1752],"portfolio_skills":[],"portfolio_tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.11 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Four Points by Sheraton implements Hotel CMMS System<\/title>\n<meta name=\"description\" content=\"Four Points by Sheraton implements eFACiLiTY\u00ae Enterprise Facility Management Software to manage its day-to-day facility management operations\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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