After evaluating top products in the CAFM\/CMMS\/FM space, Sodexo had selected eFACiLiTY\u00ae<\/sup> over a decade ago and has been using and recommending the eFACiLiTY\u00ae<\/sup> CAFM solution and so it was an easy decision to move ahead with eFACiLiTY\u00ae<\/sup> for these marque organizations.<\/p>\nImplementing eFACiLiTY\u00ae<\/sup> for these clients meant that their helpdesk support team could track & monitor support tickets from all its sites on a unified platform, i.e., a centralized helpdesk management system.<\/p>\neFACiLiTY\u00ae<\/sup> Helpdesk and Knowledgebase enabled EY to address\/resolve repeated queries with a quick turnaround time. Priority-based escalations and those based on defined SLAs helped them identify complaints that required immediate attention and eliminate significant financial penalties incurred in the case of SLA breaches. eFACiLiTY\u00ae<\/sup> also enabled EY to generate accurate reports quickly saving more time.<\/p>\nIt also enabled resolving requests quickly and help record, track, and handle a huge volume of service requests comprehensively and efficiently enhancing the user experience.<\/p>\n
Implementation of eFACiLiTY\u00ae<\/sup> Enterprise Asset Management Software enabled setting up a centralized system to track & manage all their assets on all sites, streamline maintenance & inventory operations, and schedule preventive maintenance policies for all equipment\/assets. It ensured all maintenance processes were performed efficiently without errors or delays. eFACiLiTY\u00ae<\/sup> helped in generating reports quickly on all maintenance activities, helping them make better-informed decisions.<\/p>\nThe eFACiLiTY\u00ae<\/sup> Space Management System enabled Sodexo\u2019s clients to track, monitor, and allocate spaces in their facilities. Employees could reserve workspaces in shared\/common areas, offering them a seamless workplace experience. The intuitive dashboards provided FMs with the required statistics & information to maximize space utilization and drive greater efficiency for space optimization.<\/p>\nImplementing the eFACiLiTY\u00ae<\/sup> Mailroom Management System enabled Sodexo\u2019s clients to organize & track all their consignments in real-time. The centralized solution reduced the manual effort involved in updating the data in both the origin and destination, making the mailroom operations more efficient. It also helped the FM team save huge personnel costs, ensuring a smooth mail flow in\/out of their premises.<\/p>\nImplementing the eFACiLiTY\u00ae<\/sup> Visitor Management System helped automate the visitor management operations to better track visitors entering and leaving the respective facilities through integration with the access control systems. eFACiLiTY\u00ae<\/sup> provided the complete solution for the client requirements like time-bound\/permissible area restricted access tracking, custom-made badge\/pass printing with visitor photos, etc.<\/p>\nIntegration with Single-sign-on allowed secure access to the eFACiLiTY\u00ae<\/sup> application and provided excellent end-user experience and security.<\/p>\neFACiLiTY\u00ae<\/sup> Smart Facility App extended the web-based operations of eFACiLiTY\u00ae<\/sup> to mobile devices and provided mobility & flexibility to the technicians. The users could make helpdesk requests quickly, and technicians were allowed to manage work orders, report needs, validate asset details on the move, view asset histories, and resolve support calls on priority.<\/p>\n<\/div><\/div><\/div><\/div><\/div>