The Neom project in Tabuk, Saudi Arabia, is a groundbreaking initiative covering 26,500 sq. km with 468 km of coastline and mountains up to 2,500 m high. A key part of Saudi Vision 2030, it aims to diversify the economy and reduce oil dependence.

The Neom Community Village 3 spans 567,083 sq. meters, accommodating around 10,000 residents with 237 labour units, sports and entertainment facilities, dining, medical care, mosques, and utility buildings. The village features advanced fire and water systems, showcasing a sustainable and innovative living environment.

https://www.neom.com/en-us

For the development of NEOM Community Village 3, the project has been entrusted to Saudi Arabian Trading & Construction Co. (SATCO), which will handle the construction, financing, and operational aspects of the village, accommodating 10,000 residents. SATCO is tasked with providing an extensive list of services, including facility management, and will construct and maintain camp houses for workers and managers involved in building NEOM’s offices, hotels, and commercial and residential buildings.

NEOM required a comprehensive solution for construction labour camp facility management in to address several challenges due to the absence of automated systems and processes. For maintenance management, there was a need for a system to handle fragmented asset data and implement proactive maintenance practices to avoid increased costs and downtime. Efficient stores and inventory management were crucial to overcome the expected issues with manual tracking, such as stock discrepancies, shortages, and overstock situations that could impact operational effectiveness.

Bed space management required a solution for effective allocation and occupancy tracking to prevent booking conflicts and optimize space utilization. The need for a unified helpdesk system was identified to streamline issue resolution and improve resident satisfaction. Visitor management systems were necessary to enhance security and streamline operational processes through effective access control and tracking. Additionally, cafeteria management needed automation to improve overall operational efficiency.

To address these challenges, NEOM sought a comprehensive facility management solution to automate all aspects of facility management and enhance operational efficiency for Community Village 3.

After comprehensive evaluations, NEOM selected SIERRA’s eFACiLiTY® IWMS & CAFM software to transform construction labour camp facility management at Community Village 3. eFACiLiTY®’s proven capabilities and successful track record in camp management automation made it the ideal choice for this large-scale project. The successful implementation of eFACiLiTY® optimized every aspect of construction labour camp facility management, ensuring efficient maintenance and comprehensive management of assets, space, cafeteria, visitors, and other functions, thereby enhancing productivity and operational efficiency. Key modules implemented include:

eFACiLiTY® Enterprise Asset Management Software (EAM/CMMS) centralized the management of camp assets, addressing problems related to reactive maintenance practices and fragmented asset data.

• Centralized Management: Consolidated all asset information into a single platform, enhancing visibility and control over camp assets and equipment.
• Proactive Maintenance: Enabled scheduling and management of preventive and predictive maintenance tasks, including equipment inspections, to reduce downtime and extend asset lifespan.
• Stores and Inventory Management:
  • Managed stores and inventory efficiently with automated tracking, optimizing inventory usage, and automating reordering processes.
  • Addressed stock discrepancies, shortages, and overstock situations, improving overall operational effectiveness.

The eFACiLiTY® Helpdesk and Knowledgebase System centralized support operations for camp-related issues, addressing delays and inefficiencies in issue resolution.

• Integrated Helpdesk: Centralized all support requests and resolutions tailored to camp operations, significantly improving response times and service quality. End-users could effortlessly raise requests through a user-friendly support portal, ensuring quick access to help and a streamlined support experience.
• Automated Ticket Management: Streamlined ticket handling processes for timely and effective resolution of camp-related support issues. Helpdesk Admins managed these requests, overseeing SLA management and escalations to ensure prompt and effective issue resolution.

Visitor Management was significantly enhanced with the deployment of the eFACiLiTY® Visitor Management System, which effectively addressed security and operational difficulties at labour camps.

• Automated Registration: Simplified visitor check-in with digital solutions, enhancing the overall experience for camp visitors. Visitors can easily request appointments, streamlining the scheduling process.
• Streamlined Approval Process: Facilitates efficient coordination between hosts and visitors by allowing hosts to review and approve appointment requests, ensuring a well-organized and timely arrival of visitors at the camp.
• Enhanced Item Tracking: The system also tracks items carried in and out, maintaining a comprehensive record for enhanced security and operational oversight.

Accommodation Management was enhanced through the eFACiLiTY® Space Management System, effectively tackling issues related to fragmented asset data and inefficient bed space management.

• Dynamic Space Allocation: Enabled real-time adjustments to bed assignments, managing occupancy levels and preventing overcrowding. It optimized the allocation of bed spaces within labour camps by generating detailed occupancy reports segmented by department, location, and organizational unit.
• Utilization Insights: Provided dashboards for monitoring and analyzing bed space usage trends, aiding in effective management. Additionally, the module offered comprehensive move-in and move-out reports, enhancing tracking and management capabilities tailored to camp requirements. Advanced reservation forecasting allowed administrators to predict bed space usage accurately, while automated email alerts ensured smooth communication by notifying relevant parties of upcoming move-outs.
• Billing Integration eFACiLiTY® provides streamlined billing integration for bed space management, offering organization-specific billing tailored to each camp’s accommodation needs. This functionality ensures accurate financial management and simplifies the invoicing process, enhancing transparency and efficiency in handling accommodation costs.

eFACiLiTY® Cafeteria Management System optimized cafeteria operations by addressing manual ordering issues, poor menu visibility, and food waste.

• Meal Booking and Organization-Based Consumption: The system primarily focuses on meal requests, tailored to organization-based meal consumption. It facilitates efficient management of meal requests and ensures accurate tracking of consumption across different organizational units.
• Meal Consumption Reporting: Generates detailed reports on meal consumption daily, including breakfast, lunch, and dinner. Reports cover both individual and bulk consumption, segmented by organization, providing precise insights into organization-wise user consumption.
• Integration with Access Control System: Streamlined access to dining outlets, ensuring accurate user authentication and transaction logging. The system also allows for restricting dining outlet access based on organization, enhancing security, and catering to specific organizational needs.

The eFACiLiTY® Instant Feedback Management System enhanced SATCO’s facility services by capturing actionable feedback from SATCO occupants.

• Focused Feedback Collection: Surveys were sent periodically after check-out, allowing workers, visitors, and guests to provide feedback. By targeting anonymous or selective users, the system ensured that negative feedback was promptly addressed, leading to continual service improvements.
• Actionable Data Insights: Delivered real-time insights from feedback trends, enabling the team to quickly identify issues and implement necessary adjustments to enhance facility services.

NEOM’s adoption of eFACiLiTY® highlights the transformative impact of digital solutions in Construction Labour camp facility management. By integrating IWMS & CAFM solutions tailored for large-scale camp operations, NEOM has achieved significant improvements in productivity, operational efficiency, and overall facility management.

eFACiLiTY® has drastically improved construction labour camp facility management at NEOM Community Village 3, delivering tangible benefits:

• Efficient Asset Management: More than 74,400+ assets were effectively managed through eFACiLiTY®, ensuring improved organization and control
• Proactive Space Management: Streamlined operations for over 10,000 residents with efficient bed space management of camp facilities.
• Enhanced User Experience: Digital transformation of cafeteria services and feedback management elevated satisfaction and improved operational control across all aspects of construction labour camp facility management.
• Improved Security & Efficiency: Automated visitor management and access control systems ensured a secure environment and enhanced operational efficiency within the camp.

NEOM’s adoption of eFACiLiTY® underscores the transformative impact of digital solutions in construction labour camp facility management, showcasing the significant benefits of an integrated IWMS & CAFM solution tailored for large-scale camp operations.

Flex is a leading global supply chain and electronics manufacturing solutions provider, with operations in approximately 30 countries and a global team of over 172,000 members. The company excels in delivering technological innovation, supply chain expertise, and diverse manufacturing solutions and services across various industries and markets.

Source: https://flex.com/

Flextronics Technologies India Pvt Ltd, a division of Flex, operates Global Business Service offices in the dynamic hubs of Chennai, Pune, and Coimbatore. India houses Flextronics’ largest GBS population globally, making these locations crucial for supporting the company’s global operations in key domains such as Global Procurement & Supply Chain, Finance, Engineering & Quality, Program Management, IT, and HR, among other specialized verticals.

Flex aimed to enhance its facility management processes at these GBS locations by transitioning to a more automated and seamlessly integrated approach. This involved addressing various aspects of facility management activities, including space management, asset tracking, cafeteria management, visitor management, and overall operational efficiency.

In pursuit of enhancing its facility management processes, Flex embarked on an exhaustive search for a comprehensive software solution. After a thorough evaluation of various IWMS & CAFM products, eFACiLiTY^® emerged as the clear frontrunner, meeting and exceeding all their facility management requirements.

The successful implementation of eFACiLiTY^® streamlined facility management for Flex’s India offices. It ensured efficient maintenance, and comprehensive management of assets, space, cafeteria, visitors, etc., enhancing productivity and operational efficiency across all offices. This implementation included several key modules:

eFACiLiTY^® integrated with Schneider’s EcoStruxure, enabling smart operations and efficient building maintenance. eFACiLiTY® Enterprise Asset Management System (EAM/CMMS) enabled efficient tracking and management of assets, streamlined work orders, and facilitated scheduled preventive maintenance. eFACiLiTY^® provided a holistic solution that encompassed both hard and soft services in all their GBS facilities in India.

With a comprehensive approach, they effectively managed a range of tasks critical to their operations. For hard services, this included maintaining the structural integrity of buildings, ensuring the smooth functioning of mechanical systems, and overseeing security and fire safety protocols. On the soft services side, they streamlined processes like janitorial services, security management, efficient waste disposal, and optimized car parking solutions. Implementing these robust and efficient systems across multiple sites played an important role in elevating overall operational efficiency and productivity, ensuring each site functioned at its peak capacity and aligned with the company’s global standards.

eFACiLiTY® Space Management System offers a user-friendly solution for employees to effortlessly book workspaces at their designated facilities like conference rooms, meeting rooms, etc., and with the automation of the hot-desking, employees have a seamless experience reserving their workspace in a shared/common space. Admins can efficiently update information, handle bulk bookings, and manage the move-in/out processes.

The system enables the admin team to track, monitor, and allocate spaces, including workstations, cabins, cubicles, hot desks, etc. This comprehensive system simplifies workspace reservations and enhances overall administrative control, contributing to a more streamlined and organized workspace environment.

The implementation of the eFACiLiTY® Cafeteria Management System replaced the traditional paper coupon system with a seamless digital approach, streamlining meal requests and consumption for Flex employees. Chefs/admins were able to define meal items along with their respective costs, while subsidized food details were meticulously recorded. Furthermore, they can effortlessly extract comprehensive reports, providing insights into subsidized users and their consumption quantities. This not only streamlined cafeteria operations but also elevated the overall dining experience for Flex employees.

The successful implementation of the eFACiLiTY® Visitor Management System has significantly improved the visitor experience through a streamlined registration process for scheduling appointments. Security admins can validate visitor approvals and oversee seamless sign-in and sign-out procedures within their organization. It not only elevates security measures but also guarantees a hassle-free and efficient process for both visitors and administrative personnel, contributing to an enhanced overall visitor management experience.

The implementation of the eFACiLiTY® Smart Facility App enabled seamless booking of spaces, meal reservations, and visitor appointments for employees through their mobile devices. Concurrently, technicians gained enhanced capabilities to efficiently manage work orders, verify asset information, and access comprehensive asset histories, optimizing operational workflows across the organization.

With eFACiLiTY^®, Flex experienced a remarkable increase in productivity and streamlined facility management operations. Some of the substantial benefits include:

• Efficient Asset Management: More than 12,300+ assets were effectively managed through eFACiLiTY^®, ensuring improved organization and control
• Automated Work Orders: Over 6,500+ planned preventive maintenance (PPM) work orders are effortlessly generated within a brief timeframe, bolstering maintenance efficiency and proactivity
• Visitor Management: eFACiLiTY® has effectively screened and badged over 9,000+ visitors within a short span, ensuring a secure and streamlined process
• Efficient Workspace Operations and Elevated Cafeteria Convenience: Empowering a workforce of over 9,000 employees across GBS corporate offices, eFACiLiTY® revolutionizes space management by seamlessly handling workspace bookings and elevating administrative control. Beyond this, it redefines cafeteria convenience, expertly managing the dining experience and ushering in efficiency while reducing reliance on traditional paper meal coupons

Flex’s experience with eFACiLiTY^® stands as a testament to the power of digital transformation in facility management, demonstrating the significant benefits of integrating advanced IWMS/CAFM solutions.

Indospace, headquartered in Mumbai, stands as the country’s preeminent investor, developer, and manager of premium industrial and logistics real estate. With an impressive revenue of 74.4 million USD, the company has achieved significant global expansion. It now ranks as the world’s second-largest developer in its field, boasting a remarkable portfolio that encompasses 58 million square feet across 11 cities. To date, this includes 52 strategically located parks, a testament to its substantial growth and influence in the industry.

Source: https://www.indospace.in/

Indospace, renowned for its multi-tenanted facilities across diverse geographies, encountered several challenges in managing its extensive portfolio. These challenges included managing security and maintaining the facility at a top-class level, ensuring the smooth handling of client requests, and accurately billing the tenants for their utility usage, rentals, and other costs, providing them with a state-of-the-art interface for two-way communication and sharing crucial services and facility-related information like news articles, etc.

The complexity of these tasks underscored the critical need for a fully integrated, holistic, and robust solution capable of handling complexities with ease and security, especially with facilities spanning multiple sites and serving a diverse customer base.

Recognizing this, Indospace sought a comprehensive facility management application to streamline operations, automate tasks such as security management and billing, and provide real-time insights for informed decision-making. By centralizing operations and offering smartphone accessibility, Indospace aimed to simplify multi-tenanted facility management and enhance organizational efficiency.

Indospace sought a scalable solution to eliminate manual processes, and after thorough research, chose eFACiLiTY^® for its user-friendly interface, comprehensive IWMS & CAFM capabilities, and customizable as per specific requirements.

Indospace today efficiently oversees global corporations, such as DHL, Amazon, Reliance, Flipkart, Fiat, Bosch, BigBasket, Ikea, etc., by implementing eFACiLiTY^®. This implementation seamlessly addresses various aspects including asset management, visitor management, security, document handling, tenant billing, and helpdesk operations. Indospace offers comprehensive solutions tailored to the needs of their clients across 24 logistics and business parks across India.

The client-side property and facility managers can access a portal interface to view all their facilities spread across geographies. Through this interface, they can monitor support calls, track visitor movement, monitor energy and water consumption, access property-wise monthly invoices, and manage outstanding payments to the park management, ensuring transparency and efficiency in facility management.

Implementation of the eFACiLiTY® Enterprise Asset Management System has improved the scheduling and execution of maintenance activities and equipment inspections. By enabling technicians to use NFC scanning for inspections, the system has significantly streamlined the process. Its capability for automatic work order generation not only reduces planning time but also simplifies task monitoring. Consequently, day-to-day maintenance processes have become more efficient, with operations and work orders being automated. This has notably enhanced equipment uptime and markedly reduced maintenance response time, optimizing overall operational efficiency.

Indospace enhanced its client service with the eFACiLiTY® Helpdesk & Knowledgebase System, offering them the ability to easily raise requests and report issues. This centralized system empowers the Indospace team to quickly respond to and resolve customer complaints and requests, bolstered by site-wise tracking capabilities. Additionally, the system aids in monitoring the helpdesk team’s performance through TAT. An essential feature of the system is its escalation matrix, which alerts facility managers to unresolved complaints that have been pending for an extended period, ensuring prompt resolution.

The implementation of the eFACiLiTY® Instant Feedback Management System has enabled the Indospace team to efficiently conduct annual surveys. With this system, they can efficiently administer surveys to diverse clients spanning across all their locations. This streamlines the process of collecting comprehensive feedback from a wide array of stakeholders.

The implementation of the eFACiLiTY® File Drawing Management System has enabled Indospace to use it as a document repository for efficiently sharing important documents client-wise and site-wise.

Indospace has significantly improved the tenant experience through the implementation of the eFACiLiTY® Tenant Billing System. This advanced system provides tenants with easy access to crucial operations such as Consumption Approval, Bill Approval, Viewing, and Printing, enhancing overall convenience. The system is designed for streamlined utility consumption and billing approval and is accessible via both web and mobile platforms.

Our tenant billing seamlessly integrates with Microsoft 365 Dynamics CRM to efficiently gather lease contract information. OpenBlue Enterprise Manager (OBEM) is part of Johnson Controls’ OpenBlue platform, offering a suite of connected solutions for building management and optimization. eFACiLiTY^® seamlessly integrates with JCI OBEM to automate the whole billing process for Indospace. Following thorough multi-level approvals by Indospace and their client teams, the finalized details are seamlessly fed back into Microsoft D365 Finance as Sales Orders.

D365 takes charge of invoice generation, and eFACiLiTY^® ensures a meticulous collection of invoice details, presenting them on the intuitive mobile app. Serving as a pivotal interface, the eFACiLiTY^® mobile app empowers clients to effortlessly monitor their monthly billing with transparent insights and analytics, enhancing overall satisfaction.

eFACiLiTY® Visitor Management Software has greatly improved visitor management by replacing all manual processes with a touchless system. This enhancement allows for the generation of electronic visitor passes, online request and approval processes, and automated notifications, streamlining the entire visitor management experience.

The eFACiLiTY® Patrol Management System has significantly enhanced the efficiency of patrolling activities across all sites. This system introduces a systematic approach by assigning designated routes and checkpoints to security personnel. A distinctive feature is its NFC-based fool-proof patrol management, ensuring a robust and secure method for monitoring patrols. It utilizes NFC technology, providing a reliable and tamper-proof means of verifying patrol checkpoints. Additionally, the system adeptly oversees and manages shift allocations, tracks overtime hours, and incorporates an SOS feature for emergencies.

Moreover, the system includes an Instant Incident Reporting feature, allowing security personnel to report incidents promptly with accompanying photos or videos. This capability facilitates swift action and response to security breaches, enhancing the overall security measures implemented by the organization. eFACiLiTY^® Patrol Management System stands as a comprehensive solution that not only streamlines patrolling activities but also ensures a proactive and responsive approach to security incidents.

The eFACiLiTY® Smart Facility App adeptly manages diverse functions for Indospace’s clients, ensuring the seamless operation of facilities. The Assets Management feature empowers users to effortlessly handle asset data, complemented by the Contracts Overview module, offering convenient access to detailed contract information.

Efficient Equipment Readings monitoring grants users access to readings from mapped meters. The File Drawing Management module organizes files at an organizational level, providing specific file access. Simultaneously, the Facility Booking module ensures effective reservation management.

The Helpdesk module streamlines support ticket initiation and management, and the Patrol Management module enhances security by validating details of patrolling guards, scanning checkpoints, and raising incidents, including the capability to initiate SOS alerts.

The Visitor Management module facilitates the easy creation of appointment details and streamlines the sign-in and sign-out process. Additionally, the Tenant Billing module facilitates effortless viewing and approval of bills, offering a comprehensive view of Billing History, inclusive of payment and credit information. It also enables the convenient downloading of processed invoices and displays metered utility service values in a user-friendly graphical format.

Indospace has improved its operations by using the eFACiLiTY^® application, which securely and efficiently connects with external applications through API integration, creating a smoother overall experience.

eFACiLiTY^® IWMS & CAFM software was a perfect fit, allowing the Indospace FM team to manage their assets, visitors, security, documents, tenant billing system, and issues raised.

Since its implementation across 30 sites, eFACiLiTY^® has achieved significant milestones, highlighting its effectiveness in facility management:

• Streamlined Helpdesk Operations: Efficiently managed over 7,000 helpdesk calls, leading to the creation of more than 230 tickets each month.
• Insightful Surveys: Conducted and gathered insights from 250 surveys, with numbers continually increasing, demonstrating our commitment to continuous improvement.
• Comprehensive Visitor Management: Skilfully managed over 55,000 visitors, demonstrating our efficient handling and coordination of visitor traffic.
• Exceptional Security Oversight: Successfully completed an impressive 3,500 patrol rounds, showcasing our rigorous commitment to maintaining a secure and well-monitored environment across all sites.
• Efficient property management, lease, and contract information were handled seamlessly, capturing service utilization for bill generation and mass emailing/printing
• Facilitated efficient patrolling activities, assigning routes, monitoring shift allocations, and enabling SOS for emergencies
• Mobile Efficiency: The eFACiLiTY^® Smart Facility App stands as a crucial point of contact for Indospace’s clients, functioning like a portal to optimize their operations. It provides seamless access to manage assets, contracts, facility reservations, security, and utility insights, enhancing efficiency on the go.

Emerzhent is one of the leading, Hyderabad-based homegrown companies for Integrated Property Management Services across various Real Estate Verticals. They offer a comprehensive suite of services, catering to every conceivable need of a building — from fundamental facilities management to specialized exclusive services, including Hard FM, Soft FM, Environmental Services, Technology Controlled Operations (TCO), Perimeter Protection, Security Access Control Systems (SACS), and Fire & Safety.

Source: https://www.emerzhent.com/

Emerzhent’s clients, One West, and SLN Terminus, represent two iconic structures in the region, each with its unique offerings and significance.

One West is a prestigious 27-floor corporate tower, offering over 1.2 million square feet of advanced office space. Located in the heart of Nanakramguda, with strategic proximity to the Outer Ring Road and Financial District, it provides a prime advantage to tenants. Designed for world-class IT/ITES and global Fortune 500 companies, One West offers plug-and-play office spaces seamlessly integrated with cutting-edge features and services, making it a highly sought-after corporate address in Hyderabad.

SLN Terminus, on the other hand, is a signature mixed-use commercial building located at Gachibowli, Kondapur Highway, adjacent to the expansive 158-acre Botanical Gardens. Positioned between Hitec City and Gachibowli, it enjoys close proximity to over 100 multinational corporations. With a prime location and diverse offerings, it is comparable to renowned international mixed-use projects, attracting top office and retail brands and solidifying its status as a prime destination in the region.

Recognizing the distinct offerings and significance of these iconic structures, Emerzhent’s primary challenge lies in effectively managing these buildings by utilizing the best facility management solution available in the market. To address this, they opted for the top-notch facility management software solution. The implementation aims to facilitate a seamless transition to a more automated and integrated approach for all facility management activities for their clients.

Emerzhent embarked on a journey to automate the facility for their client’s facilities with a cutting-edge facility management software solution. After an extensive search and review of multiple IWMS/CAFM products, eFACiLiTY^® emerged as the clear frontrunner, meeting and exceeding all their facility management requirements.

Implementing the eFACiLiTY® Enterprise Asset Management System (EAM/CMMS) has revolutionized the tracking and management of assets at their new facility. It efficiently streamlined work orders and facilitated scheduled preventive maintenance. The system has significantly eased the workload of site managers by automating the generation of work orders for daily inspections and scheduled tasks. This automation has made managing these responsibilities much more manageable and time-efficient.

eFACiLiTY® File and Drawing System serves as a repository for organizing and managing equipment-related drawings and documents, facilitating efficient maintenance of a centralized database.

The implementation of the eFACiLiTY® Helpdesk and Knowledgebase System introduced an efficient approach to managing requests through a ticketing process. This system has effectively transformed the once laborious task of handling helpdesk tickets into a systematic and streamlined operation. This transition to a more organized method ensures efficiency and consistency in handling requests across the facility.

The implementation of the eFACiLiTY® Visitor Management System has fundamentally transformed their visitor registration process. It provides a user-friendly platform for visitors to conveniently register for appointments, streamlining the overall tracking of visitor entries. Moreover, the integration of QR code scanning technology has simplified the sign-in process, making it efficient and hassle-free. This system has been instrumental in enhancing security and operational efficiency by enabling them to effectively track visitor movement within their premises, ensuring a well-monitored and secure environment.

With eFACiLiTY^®, Emerzhent experienced a remarkable increase in productivity and streamlined facility management operations. Within three months of implementation, Emerzhent adeptly leveraged the system, overseeing about 800 assets across the two facilities. Furthermore, in the last few months, their call centre has also efficiently handled around 600+ calls and successfully screened and badged over 3,000 visitors using eFACiLiTY^®. This highlights the immediate and substantial impact of the system on their operations.

Princeton Digital Group (PDG) is a prominent internet infrastructure developer and operator headquartered in Singapore. With a significant presence in China, India, Indonesia, and Japan, they operate a portfolio of 20 data centres in 14 cities across five countries, empowering the growth of hyperscalers and enterprises in Asia’s fastest-growing digital economies.

Source: http://www.princetondg.com/

Princeton operates a single-site data centre, ‘MU1,’ which is built across six acres within a larger IT campus in Airoli, Navi Mumbai. To enhance operational efficiency and optimize facility management, Princeton sought to automate maintenance operations for its new facility. This automation included implementing a building management system (BMS) to provide a holistic view of both the building and its assets, enabling alarms and alerts for equipment failures.

The service requests and incidents were managed manually, resulting in time-consuming processes, potential errors, and operational inefficiencies. This drove the need for a streamlined facility management solution that could reduce downtime, extend equipment lifespan, streamline helpdesk operations, and enhance overall asset and system management.

Princeton Digital Group (PDG) had a specific requirement, and they collaborated with Schneider Electric, a global energy management and automation specialist, to implement a Building Automation System for their facility. To achieve complete automation and meet all operational requirements, PDG sought facility management software that could seamlessly integrate with the Schneider Electric BMS system, providing an improved solution for daily data centre operations.

Schneider selected eFACiLiTY^® for the automation of maintenance operations at Princeton’s Navi Mumbai facility based on SIERRA’s successful track record of implementing solutions for large organizations worldwide.

eFACiLiTY^® integrated with Schneider’s EcoStruxure, enabling smart operations and efficient building maintenance. After implementing the eFACiLiTY^® Enterprise Asset Management System. Princeton set up a centralized system for tracking and managing assets/equipment, scheduling preventive maintenance for all equipment, and capturing BMS alarms triggered by building/facility systems through OPC DA protocol. They can also generate and manage both preventive and breakdown maintenance work orders, scheduling them based on the calendar or equipment usage frequency.

eFACiLiTY^® efficiently manages warranty and Annual Maintenance Contract (AMC) timelines with eFACiLiTY^®, ensuring timely service interventions, maximizing the lifespan of equipment, and minimizing downtime, ultimately optimizing operational efficiency.

Implementing the eFACiLiTY^® Helpdesk & Knowledgebase System enabled them to set up a centralized helpdesk system to streamline helpdesk operations & workflows and delegate tasks for team/team members to work on important requests and resolve them within defined SLA. With dashboards and reporting capabilities, facility managers had full visibility of the status of service tickets and were able to track the service team’s productivity.

With the successful implementation of eFACiLiTY^®, they are effectively managing numerous assets in the data centre. They can respond swiftly to maintenance requests, reduce costs & downtime of equipment, etc., and allow technicians to prioritize, track, and complete work orders quickly.

With the implementation of eFACiLiTY^®, PDG has seamlessly automated its helpdesk operations, providing efficient management of support tickets and enabling proactive resolution of priority service issues.

Here are the key benefits of eFACiLiTY^® implementation:

• Effective asset and maintenance management leads to significant cost savings
• Alarm-based work order generation
• Real-time data logging, alerts, email/notifications
• Streamlined helpdesk operations and task delegation
• Faster responses and improved service quality enhance customer satisfaction

The client is a leading conglomerate headquartered in Mumbai, with 200+ billion USD in revenues operating in around 60 countries with a 2,30,000+ team working across the globe. It boasts a diverse portfolio spanning various sectors, including energy, petrochemicals, textiles, natural resources, retail, and telecommunications.

The client’s oil refinery, with multiple locations, faced maintenance challenges due to manual processes. This led to operational delays, occasional production downtime, and resource inefficiencies. Manual resource allocation and spare parts management raised labour costs and sometimes resulted in unnecessary spare parts stockpiles. Furthermore, the lack of a comprehensive digital system for tracking maintenance history and work orders hindered data analysis and forecasting for future maintenance requirements.

The manual helpdesk operations often exacerbated these problems, leading to delayed responses to employee and contractor issues, ultimately impacting operational efficiency. Additionally, communication gaps and inconsistent reporting between plant locations and headquarters further exacerbated these challenges. These operational issues occasionally raised concerns about potentially overlooking safety compliance measures, underscoring the critical importance of employee safety and environmental regulations.

In response to these challenges, the client sought to implement a comprehensive facility management software solution to revamp its maintenance and helpdesk operations, aiming to enhance operational efficiency, reduce costs, and ensure the safety of personnel and facilities.

After conducting a comprehensive market analysis and engaging in meticulous deliberations, the client made the strategic decision to implement eFACiLiTY^®. This choice was driven by eFACiLiTY^®‘s scalability, integration capabilities, and user-friendly features. The implementation of eFACiLiTY^® subsequently delivered transformative improvements in maintenance and helpdesk management.

eFACiLiTY^® Enterprise Asset Management System played a pivotal role in reducing unplanned downtime and equipment failures which was attributed to eFACiLiTY^®’s automation features, which transitioned the refinery from a manual maintenance approach. It enabled the more effective adoption of preventive maintenance practices, resulting not only in improved facility operations but also in a significant decrease in safety risks for both workers and the environment.

The Auto Closure of Work Orders feature was specifically designed to automate the daily work order closing process, ensuring the swift completion of daily tasks.

The adoption of digital work orders brought real-time updates, efficient collaboration, and streamlined task completion. This transformative shift overcame previous delays in addressing maintenance issues and guaranteed accurate tracking of worked hours. As a result, eFACiLiTY^® elevated the refinery’s maintenance practices, paving the way for a safer, more reliable, and cost-effective operation.Top of Form

eFACiLiTY^® Helpdesk & Knowledgebase System streamlined the helpdesk operations for the client, delivering numerous benefits. The client uses their in-house software to collect user information and requirements through a third-party IVRS system, in addition to recording details from complaints received via email. eFACiLiTY^® seamlessly integrates with the IVRS system, allowing users to effortlessly log support requests by simply calling the IVRS system, which captures their details and requirements. The system then leverages eFACiLiTY^®‘s Helpdesk APIs to efficiently create and manage these requests within the centralized ticketing system.

To ensure a smooth process, users receive confirmation and access call details. The internal team handles calls, updates their status, resolves issues, and keeps users informed. This data supports reporting and ongoing improvements, enhancing call management efficiency within eFACiLiTY^®.

This streamlined process tracks and routes issues, enhancing the overall efficiency of the helpdesk operation. eFACiLiTY^®‘s reporting and analytics enable ongoing optimization, identifying recurring issues for proactive measures, and improving service quality and response times.

The eFACiLiTY^® Smart Facility App makes it simple for users to submit helpdesk requests while enabling technicians to efficiently handle work orders, report requirements, verify asset information while on the go, access asset histories, and swiftly address priority support calls.

With eFACiLiTY^® implemented across all their locations, they adeptly handle an impressive daily operation load, including 3600+ monthly helpdesk calls. These helpdesk calls cover a wide array of maintenance and operational issues, necessitating prompt and effective resolution.

Furthermore, the refinery efficiently handles a substantial workload of 4000+ work orders per month, encompassing diverse maintenance and operational tasks, showcasing the scale and complexity of its daily activities.

Here are the key benefits of eFACiLiTY^® implementation:

• Improved asset reliability through proactive maintenance strategies
• Efficient helpdesk support with streamlined issue resolution
• Increased maintenance productivity due to digitized work order processes
• Notable cost savings resulting from optimized helpdesk support and maintenance practices

Adani Group is a leading conglomerate headquartered in Ahmedabad with interests in various sectors such as port management, electric power generation and transmission, logistics, agriculture, renewable energy, mining, airport operations, natural gas, and more, with USD 33 billion in revenues operating with a 23000+ team with a widespread global presence.

Source: https://www.adani.com/

Adani’s cutting-edge new corporate office in Ahmedabad, Gujarat, signifies its strong connection to India’s industrial hub. It covers 500,000 square feet and serves top executives and managers, overseeing various Adani Group ventures.

Anticipating the needs of the new facility, Adani made the strategic choice to adopt facility management software that effectively streamlines a multitude of operations, including automating maintenance, managing helpdesk requests, simplifying cafeteria and mailroom functions, as well as handling book requests, feedback, etc. and offers a mobile application to significantly enhance their operational efficiency and facilitate mobility, aligning seamlessly with the dynamic environment of their corporate office.

Adani sought to complement their new corporate office with a cutting-edge software solution. After an extensive search and review of multiple IWMS/CAFM products, eFACiLiTY^® emerged as the clear frontrunner, meeting and exceeding all their facility management requirements. The decision to choose eFACiLiTY^® was influenced by its comprehensive and versatile features that perfectly matched Adani’s specific needs.

The successful implementation of eFACiLiTY^® at Adani in 2018 covered the management of their new corporate office, providing a seamless experience. This comprehensive implementation encompassed a wide array of modules, each designed to enhance various aspects of facility management.

Implementing eFACiLiTY^® Enterprise Asset Management System (EAM/CMMS) enabled them to effectively track and manage all their assets, including work orders, detailed asset information, and scheduled preventive maintenance for all equipment and assets. eFACiLiTY^®’s seamless integration with their third-party applications further enabled the smooth flow of work order information, guaranteeing uniform data across platforms, thereby optimizing overall operational efficiency.

eFACiLiTY^® provided a holistic solution that encompassed both hard and soft services in their facility. With a focus on the former, they were able to easily manage tasks like building structure upkeep, maintenance of mechanical systems, monitoring security and fire safety systems, etc. On the soft services front, they were able to streamline operations such as cleaning, security, waste management, car parking, etc. This implementation played a crucial role in enhancing overall efficiency and productivity.

The eFACiLiTY^® Helpdesk and Knowledgebase System offered a robust approach to ticket and work order management, equipping end-users with an effective tool for raising, managing, and closing tickets. Leveraging seamless integration with their third-party applications, eFACiLiTY^® facilitates a seamless, bi-directional synchronization of helpdesk tickets and work orders. This integration harmonizes these crucial aspects, leading to streamlined workflows and elevated efficiency within helpdesk operations.

Additionally, the Concierge service tracking feature integrates into the mobile application, introducing an extra layer of convenience for employees, and granting easy access to a range of support services.

Implementing the eFACiLiTY^® Cafeteria Management System brought a significant change from using traditional paper coupons to a modern digital approach that enhanced the dining experience for Adani employees. The system offered diverse features, allowing employees to effortlessly book meals via multiple platforms such as Web, Mobile, and KIOSK applications. With dining options ranging from quick service outlets (QSRs), à la carte dining, and Buffet-based outlets, employees gained the freedom to tailor their dining preferences according to their choices. Automating the food subsidy process, facilitated through coupons, further streamlined operations.

Furthermore, the integration of the CC Avenue Payment Gateway in eFACiLiTY^® ensured secure and convenient payment processing for meals and services. Merchants can swiftly collect payments through various modes, including credit cards, debit cards, cash cards, and net banking, enhancing the overall transaction experience.

The eFACiLiTY^® Instant Feedback System simplified feedback collection for employees and visitors, enhancing facility management workflows. Through integration with the eFACiLiTY^® Helpdesk module, facility managers efficiently handled and addressed feedback, boosting service quality while optimizing costs. KIOSK devices gathered employee preferences, and the eFACiLiTY^® Smart Facility App enabled instant feedback submission for swift action.

Implementing the eFACiLiTY^® Mailroom Management System enhanced their mailroom operations, completely automating the process and minimizing the need for manual intervention. This comprehensive solution facilitated effortless tracking of incoming and outgoing consignments, ensuring a seamless workflow. Through automation, substantial personnel costs were reduced while maintaining a consistently efficient mail flow in and out of their premises.

Implementing eFACiLiTY^® Library Management System allowed the employees to browse the entire library using their smartphones and make contactless book requests. It allowed the admins to track the book availability, record book issues & returns, charge penalties for delayed returns, etc.

Implementing eFACiLiTY^® Printing and Stationery Software allowed employees to effortlessly request supplies and aided administrators in efficiently managing store items which eliminated the necessity for manual tracking.

The implementation of eFACiLiTY^® Key Management Software enabled administrators to efficiently track keys for assets on the premises.

With eFACiLiTY^® Smart Facility App, employees were able to seamlessly reserve meals, register feedback, submit helpdesk/book/printing or stationery item requests, etc., via mobile devices. Simultaneously, technicians were empowered to efficiently handle work orders, verify asset information, access asset histories, track incoming consignments, manage keys, and resolve support calls on priority.

By seamlessly integrating Adani’s Active Directory, user profiles were effortlessly synchronized with the eFACiLiTY^® application.

The implementation of eFACiLiTY^® has ushered in a host of benefits for Adani, reshaping its facility management landscape into a streamlined, integrated, and user-friendly platform. This transformation has resulted in the optimization of resources, elevated employee experiences, and the seamless facilitation of day-to-day operations.

Some of the substantial benefits include:

• Efficient Management: Overall, 36,000+ assets were seamlessly managed through eFACiLiTY^®, ensuring enhanced control and organization.
• Work Orders: Over 200+ planned preventive maintenance (PPM) work orders were automatically generated daily, contributing to proactive maintenance efforts.
• Helpdesk Management: A staggering 127,551 helpdesk calls were managed, with 120+ tickets generated daily, showcasing streamlined helpdesk support.
• Consignment Tracking: The system flawlessly handled 6,800+ outgoing and 30,000+ incoming consignments, optimizing mailroom operations.
• Cafeteria Convenience: More than 900 employees embraced the eFACiLiTY^® solution for cafeteria management, reducing paper meal coupons and enhancing the dining experience.
• Feedback Enhancement: The platform facilitated valuable input from end-users and visitors, elevating overall satisfaction through improved feedback mechanisms.

In essence, eFACiLiTY^® has redefined facility management for Adani, culminating in an ecosystem where efficiency, user engagement, and operational excellence converge seamlessly.

Qatar University (QU) is Qatar’s largest and oldest educational institution. Renowned for its commitment to academic excellence, research, and innovation, QU attracts a diverse student body of over 23,000 from Qatar, the Gulf region, and beyond.

The university offers various undergraduate and graduate programs and boasts numerous amenities, including an award-winning campus, state-of-the-art library, advanced software tools, student activity buildings, and more. Advanced software tools and communication platforms are available to facilitate seamless access to course materials and enable effective communication with instructors.

Source: http://www.qu.edu.qa/

Qatar University encountered difficulties in efficiently managing maintenance schedules and handling helpdesk complaints through manual processes. Assigning trade personnel and planning activities became increasingly challenging, resulting in inefficiencies in tracking maintenance tasks and achieving timely resolutions.

To address these challenges, Qatar University sought a comprehensive solution to automate maintenance activities, streamline helpdesk ticketing, and efficiently manage its facilities and equipment.

By embracing digital automation and optimizing operations, Qatar University aimed to enhance efficiency and provide a seamless experience for university staff and students. The new solution would simplify maintenance scheduling, optimize trade personnel allocation, and enable real-time tracking of progress. Additionally, the helpdesk system would ensure effective complaint handling and quicker resolutions.

Qatar University recognized the importance of optimizing facility management processes and enhancing the campus experience. In their pursuit of a software solution, Galfar Al Misnad – Construction & Engineering Company, Qatar, a trusted partner of eFACiLiTY^®, recommended the software to Qatar University as the ideal choice.

Galfar played a significant role in endorsing the software, instilling confidence in Qatar University to implement it and improve its facility management processes. The decision to choose eFACiLiTY^® owing to its user-friendly interface and comprehensive features that precisely met the university’s requirements.

Standing out among other applications, eFACiLiTY^® seamlessly integrated with Qatar University’s facility management needs, ensuring a perfect fit for their operations. With the adoption of eFACiLiTY^®, Qatar University took a significant step toward achieving optimal facility management and creating a more productive and conducive campus environment for their students.

eFACiLiTY^® implementation covered the management of one campus, catering to a diverse user base with no restrictions. The streamlined processes and advanced features of eFACiLiTY^® enabled Qatar University to achieve higher levels of efficiency and productivity.

eFACiLiTY^® was implemented for Qatar University in July 2018, encompassing various modules such as the Enterprise Asset Management System, Helpdesk & Knowledgebase System, and the Smart Facility App.

By leveraging eFACiLiTY^® Enterprise Asset Management System (EAM/CMMS), Qatar University achieved remarkable improvements in facility management efficiency. Maintenance activities were automated, eliminating manual interventions. Work orders got generated and assigned to the respective trades seamlessly, ensuring timely and accurate task completion.

With eFACiLiTY^®, they successfully scheduled and executed maintenance activities for assets throughout their diverse facilities including libraries, fitness centers, support centers, and administrative offices. eFACiLiTY^® robust capabilities facilitated efficient management and upkeep of these spaces, ensuring they remained in top-notch condition and minimizing any disruptions to daily operations.

By implementing the eFACiLiTY^® Helpdesk & Knowledgebase System, Qatar University successfully addressed the challenge of tracking helpdesk complaints effectively. eFACiLiTY^® provided a centralized platform for recording and managing all helpdesk complaints, ensuring no issues were overlooked or lost during the process.

The system allowed them to efficiently manage a wide range of service requests within the university. It catered to maintenance/housekeeping supervisors, and admin staff, facilitating the handling of both hard service requests, such as plumbing, air-conditioning, building maintenance, fire extinguishers, and safety systems, as well as soft service requests like cleaning, upkeep of common and work areas, waste management, and IT-related tasks such as setting up projectors, printers, and other equipment across the campus.

eFACiLiTY^® brought significant improvements to the university’s operations through its cutting-edge tracking and monitoring capabilities. eFACiLiTY^® streamlined service management by efficiently tracking helpdesk complaints and work orders, leading to prompt and effective responses. This enhancement in service delivery significantly boosted customer satisfaction.

eFACiLiTY^® Smart Facility App empowered the faculty at Qatar University to effortlessly submit helpdesk requests, and technicians gained the ability to efficiently handle work orders, report maintenance needs, validate asset details on the go, access asset histories, and promptly resolve support calls. The app facilitated seamless communication and task management, enabling the university to prioritize and address facility-related issues quickly.

eFACiLiTY^® effectively managed around 18000+ equipment and efficiently handled an average of 1200+ helpdesk calls monthly. Its user-friendly interface, advanced automation capabilities, and comprehensive features significantly streamlined Qatar University’s maintenance activities and enhanced its helpdesk operations.

With the implementation of eFACiLiTY^®, the university achieved higher levels of efficiency, accuracy, and better control over its facilities, creating an optimal and conducive learning environment for its students.

HCL Technologies is a leading global IT services company with 12.3 billion USD in revenues operating in around 60 countries with a 222,000+ team working across 270+ offices globally.

Source: https://www.hcltech.com/

The goal was to implement a space management solution that addresses issues related to the employees’ return to work post-COVID. Efficient tracking & management of department/cost centre/project-wise space allocation, seat assignment, hot-desking/on-demand seat booking of shared workspaces, etc., at their corporate offices globally.

The IT giant was managing its space requirements with in-house software, that allowed admins to make space allocations for long-term use, but post-COVID, HCL wanted to provide all of its employees the flexibility to serve themselves – book desks by incorporating the hot-desking concept. However, the current software solution was inadequate and needed an upgrade.

HCL required a space management solution that lists all the available facilities on an online platform in a visual format to plan, assign or allocate spaces by integrating with SAP. They also wanted to implement hot-desking to allow employees to book/reserve desks in shared workspaces for a day, week, etc., with kiosks, web, and mobile apps.

With a hybrid model in play, they wanted to make sure that their employees can come in and use the office as and when required seamlessly, book a seat 24/7 at any of their offices across the city, book in the city in which they may be deputed to work, etc., without burdening the administration team. Also, when more people return to work at the office, without an automated/self-service tool, it can be a nightmare.

After careful deliberations, HCL ultimately chose eFACiLiTY^® after understanding that it covered all the space management requirements they were seeking.

eFACiLiTY^® Space Management System enables the admins to manage spaces and allows employees to book workspace easily at their facilities. Now let’s take a closer look at how HCL leverages eFACiLiTY^® to manage its workspaces globally.

Hot-desking (Borderless Seat Booking)

Hot-desking or borderless seat booking is a flexible seating arrangement that allows employees to book and use any workspace, anytime, at any location.

Today, companies are implementing hot-desking to redesign their entire workspace and reduce high infrastructure costs.

So, by implementing eFACiLiTY^®, HCL maximizes the utilization of its existing office space and easily tracks & manages its departments and project/centre-wise space allocations. It provides HCL employees the independence to choose specific workspaces and book meeting rooms easily through an app or a web log-in.

HCL wanted a visual display of their physical spaces, rooms, and areas for better understanding and planning across their locations.

There is a tight integration built with SAP for synchronizing several bits of information like Projects, Cost Centres, Departments, Account Heads, Employee Lists, etc., to ensure that the implementation is seamless to manage their 220,000+ users and 270+ locations.

So, by utilizing eFACiLiTY^®, HCL gets accurate data on the real-time space occupancy that allows them to plan seating arrangements/allocations every day.

As per the LEED (Green building rating system) and WELL Building Standard® (Heath & Well-being rating system for the built environment), it is found that access to quality outdoor views and natural sunlight boosts the overall productivity and happiness of employees. With eFACiLiTY^® now, HCL employees are enabled to view the floor plans and book seats with natural views. They can also pick seats that are next to any of the team members with whom they need to collaborate for the day.

eFACiLiTY® Smart Facility App allows employees to book workspaces instantly in the shared workspace environment, do daily check-ins/outs, view the space allocated for the day, extend or cancel a booking, etc.

Implementing the eFACiLiTY^® Space Management Software module made booking effortless and encouraged employees to return to the office and work without any hassles, offering them a flexible workspace.

eFACiLiTY^® is now being actively implemented at HCL locations in 50 countries and 270 sites around the globe.

Telbru (rebranded as imagine) is a Bruneian telecommunications company and provider offering various services to the consumer and enterprise sectors, the mainstay being high-speed broadband (HSBB) and telephone services over fibre optics infrastructure. The company also provides IT services to corporate as well as government clients.

imagine works closely with Brunei’s telecommunications network, led by the Unified National Networks (UNN), an organization 100% wholly owned by His Majesty’s Government of Brunei Darussalam. This network has over 3,000 km of fibre, connecting over 93,000 homes and 250 roaming destinations worldwide.

The Treasury Department at the Ministry of Finance and Economy, partnered with Telbru (imagine) to implement an online Public Facilities Rental Software for the public to book venues for sports and leisure facilities and make payments online.

They required a system that could help them streamline the facility rental process and usage of shared and individual facilities/equipment within and outside any building in the country.

The Government of Brunei Darussalam called for a tender for a Public Facilities Rental Sofware, the implementation of which allows citizens to easily book public and sports facilities like football fields, conference rooms, halls, swimming pools, etc. It was TelBru’s responsibility to coordinate Brunei’s infrastructure and facility development.

Comquest, the IT solution provider with TelBru in Brunei, a long-term partner to SIERRA suggested placing the bid for the contract because they knew about SIERRA’s expertise in the facility management domain. The consortium won the major national contract and implemented eFACiLiTY^® Facility Reservation Software for Brunei’s public facilities in September 2015.

Implementation of the Facility Rental System allows property owners in Brunei to update their property/facility details for shared lettings. It enables the public to search for several facilities matching their needs, book the facility, and make payments online from anywhere in the country.

1-2-Book implemented using eFACiLiTY® Facility Booking System enables the public to book venues for sports and leisure facilities like netball and badminton courts, football fields, conference rooms, and party halls with easy online payment options.

The quick booking feature helps Brunei’s citizens book a facility with a few clicks by entering minimum details. The advance reservation feature allows them to book single or multiple facilities for one or more dates. The system also helps streamline the workflow from request to confirmation or rejection of the booking requests.

Prithvi Inner Wears is a leading Manufacturer and Exporter of a diverse and fashionable arrangement of superior quality durable innerwear for women.

Prithvi achieved the Zero Defect (ZED) Certification under the Zero Defect Zero Effect (ZED) scheme launched by the Ministry of MSME. The project envisages the promotion of Zero Defect and Zero Effect (ZED) manufacturing amongst MSMEs.

This MSME Sustainable (ZED) scheme is in line with Hon’ble Prime Minister Shri Narendra Modi’s vision that will significantly benefit the Ministry of Micro, Small & Medium Enterprises (MSME) in India.

Source: https://www.prithviinnerwears.com/

Prithvi’s FM team managed the entire maintenance and inventory operations manually in its corporate facility at Tiruppur. They could not glean critical information like maintenance costs, material usage, waste, etc., which caused delays at every stage, consuming time and draining resources.

So, the team was looking for a software solution that could automate all their maintenance activities. It includes organizing crucial information: tracking & managing assets/equipment like bursting tester, flatlock cylinder bed machine, elastic metering device, fabric inspection machine, zig-zag machine, etc., and managing inventory to provide better visibility into and control of goods flow and mobility for admins to manage purchase orders swiftly on the move.

Prithvi’s FM team required an enterprise maintenance management solution that could streamline their maintenance and inventory operations while providing mobility for their users.

Jeevan Infotech India Pvt. Ltd., an associate of Prithvi Inner Wears, recommended SIERRA’s eFACiLiTY® Enterprise Asset Management (EAM/CMMS) Software for the project. After the team’s evaluation, they understood the scale of extensive experience SIERRA had in successful implementations, influencing their decision to choose eFACiLiTY®. The project went live in January 2019.

Implementing eFACiLiTY® Enterprise Asset Management (EAM/CMMS) Software helped Prithvi Inner Wears set up a centralized system that had all the key information required to handle daily maintenance operations. It allowed them to easily track & manage assets/equipment information, and schedule preventive maintenance for all equipment/assets, thereby improving overall efficiency and productivity.

eFACiLiTY® made it easy for the team to automate and manage inventory operations that provided real-time visibility, up-to-date record of inventory, and automated alerts when stock needed to be re-ordered. With eFACiLiTY® implemented, other inventory management features such as Purchase Requisitions, Purchase Orders, and Approvals were also carried out smoothly.

Using the eFACiLiTY® Smart Facility App, technicians were able to validate asset details, view asset histories, etc., and admin users reviewed purchase orders and approved them quickly through their mobile phones.

Dassault Aviation, the French manufacturer of military aircraft and business jets, is the designer and manufacturer of the Indian Air Force’s latest Rafale, which is the most advanced aircraft in the Indian fleet. Rafale is a supersonic multirole fighter aircraft capable of carrying out short and long-range missions. The inter-governmental agreement for procuring these aircraft was inked by the Indian government for Rs. 59,000 crores with France in 2016.

Rafale has helped India regain its air supremacy over the Indian sub-continent with long-range air-to-air and air-to-ground missiles. It is a fourth-generation aircraft with advanced radar, capable of low-altitude penetration, and electronic warfare capabilities.

Dassault Systèmes Solutions Lab, one of the subsidiaries of Dassault Aviation, is a strategic R&D hub for Dassault Systèmes. The subsidiary’s new facility is set up at the Rajiv Gandhi Infotech Park, Hinjawadi, Pune.

Dassault Systemes wanted to automate its maintenance operations for its new facility with a holistic view of both building and assets, receive alarms/alerts when asset/equipment fails, etc., which was possible only through a building management system (BMS) implementation.

Dassault had a requirement, and Schneider Electric, the global energy management and automation specialist helped them implement its Building Automation System for the facility. For complete automation and meeting all the business requirements, Schneider required CMMS Software that will also integrate with Schneider Electric’s BMS system.

Schneider chose eFACiLiTY^® to collate and automate maintenance operations at Dassault’s Pune facility owing to SIERRA’s successful implementations for large organizations globally.

eFACiLiTY^® integrated with Schneider’s BMS, enabling smart operations and efficient building maintenance. After implementing eFACiLiTY^® Enterprise Asset Management (EAM/CMMS), Dassault was able to set up a centralized system to track and manage assets/equipment, schedule preventive maintenance policies for all equipment/assets, and capture BMS alarms triggered by functional building/facility systems through OPC DA protocol.

eFACiLiTY^® also generates work orders automatically and sends email/SMS alerts to maintenance technicians/contractors.

Yum! Brands, Inc., or simply Yum! based in Louisville, Kentucky, operates or licenses some of the leading global brands like Taco Bell, KFC, Pizza Hut, and Wing Street restaurants around the world. Yum! is the world’s largest fast-food restaurant company operating more than 52,000 restaurants in over 150 countries.

Yum! Brands have established a highly successful business division in India under Yum! Restaurants India, to aggressively accelerate future growth in the world’s second-largest emerging market. Yum! in India operates numerous KFCs, Taco Bell, and Pizza Hut Casual Dining restaurants.

Yum! Restaurants, while making a promising growth in India wanted to manage all their assets and automate the maintenance operations across KFC, and Pizza Hut restaurants. Their FM team was manually managing service requests received via phone from all their outlets through their helpdesk team. All the assets/equipment maintenance information of the restaurant chain was maintained on a standalone windows application, which made it difficult for the users across the country to access the system and report their problems, it was extremely challenging to schedule the maintenance activities at their various outlets.

Unlike large buildings, Yum! could not afford to maintain service technicians in every small city of their operation and any issue or failure in the cooking equipment such as freezer, fryer, beverage dispenser, blender, oven, drawer warmer, star grill, gas, water, electricity tracking meter, and other kitchen equipment would lead to immediate loss of sales/disruption in service, which adds to consumer discontent as meal delivery could be disrupted.

Yum! recognized these limitations on their day-to-day activities and needed a solution to handle the management of all their assets and to ensure that the preventive maintenance is scheduled so that the topmost priority is given to the breakdown maintenance.

Yum! required a scalable Computerized Maintenance Management Solution (CMMS) that supported efficient asset inventory, automated maintenance schedules, effective management, and tracking of their assets/equipment across their 100+ stores on a unified platform.

Yum! wanted a software system that is highly flexible, customizable, and ensures 100% adherence to preventive maintenance scheduling with quick resolution of breakdown maintenance, resource optimization, etc. After much deliberations, Yum! found eFACiLiTY^® to be an ideal fit. SIERRA analysed the asset maintenance requirements of Yum! and proposed to implement eFACiLiTY^® Enterprise Asset Management System (CMMS/EAM) to meet the asset maintenance requirements of KFC/Pizza Hut restaurants.

When Yum! saw what SIERRA had to offer, they were convinced immediately that eFACiLiTY^® CMMS/EAM solution would suit their requirements, providing one scalable platform for all their asset maintenance needs across their 100+ outlets.

eFACiLiTY^® EAM/CMMS enabled their asset managers to track, maintain and manage assets/equipment seamlessly with automated workflows, preventive maintenance schedules, work order management, and asset inventory tracking to ensure the best performance & reduced downtime throughout the asset lifecycle.

eFACiLiTY^® Enterprise Asset Management System (EAM/CMMS) ensured regular monitoring of all the assets by producing timely region-wise and store-wise comparative reports and insights required to measure the PPM performance. Automated maintenance policies/schedules for asset/equipment requiring periodic/usage-based maintenance and ad-hoc/break-down maintenance reduced the effort required by the maintenance team multi-fold.

Implementing approval-based work order creation allowed the maintenance managers to validate problem/services requests and avoid bogging down the system with incomplete requests and ensure only valid requests go through to the maintenance team. Work orders were auto-generated based on the maintenance policies/schedules and directly sent to the assigned technician/contractor with email/SMS notifications along with work order details (Spares, Tools, Tasks, etc.,). The FM team can now review the work order status & completions at a glance and keep track of their inventory for all of their equipment in the restaurant chain.

The Energy Consumption dashboard allows the facility managers to view & monitor energy consumption at the asset level and gain insights on the asset’s operating costs to make informed decisions for better operational efficiency and cost savings.

Panchshil Realty is one of India’s leading luxury real estate developers. Renowned for its leadership and excellence in real estate development, the company has successfully delivered over 21 million sq. ft. of prime real estate, with 20 million sq. ft. under development across multi-asset classes.

Source: https://www.panchshil.com/panchshiltowers

Being one of India’s finest luxury real estate developers, and having a large workforce and a sprawling workplace, they were manually managing all these requests for their new facility in Tech Park Two, located in Yerwada, Pune, an IT Park spread across 980,000 sq. ft. and equipped with high-tech support services & exclusive amenities. And since there was no defined escalation matrix for helpdesk requests, there were delays in attending to critical tickets and the process itself was time-consuming with the need for improvement in several areas.

So, Panchshil required new-age facility management software to provide visibility into their problems or requests to streamline their daily business activities and improve efficiency across their facility.

Panchshil wanted a solution that would eliminate any setbacks and provide them the flexibility to manage assets, services requests, occupant feedback, visitors & patrol guards, and seamlessly integrate with their building management systems (BMS) to monitor the energy consumption & facility performance, all while maintaining high standards to deliver a world-class user experience.

During their pursuit of finding the right solution, Panchshil evaluated many leading FM/CAFM products and was impressed by eFACiLiTY^® for its user-friendliness & scalability that could take care of all their facility management requirements. Panchshil zeroed in on eFACiLiTY^® because they felt confident we had the wherewithal to efficiently automate all their facility management operations, and after learning about similar successful implementations across the globe, the feeling only grew stronger.

eFACiLiTY^® was implemented for Panchshil in 2021 at their Pune facility to streamline their maintenance & helpdesk operations, monitor energy consumption, collect instant feedback, and manage visitors & patrol guards along with a smart mobile application.

Implementing eFACiLiTY^® Enterprise Asset Management Software (EAM/CMMS) enabled them to track & manage their business assets and provide real-time data and insights including maintenance history, warranty, etc., which helped their facility managers to make more informed decisions. eFACiLiTY^® ensured that all the maintenance processes were handled efficiently without any errors.

eFACiLiTY^® also enabled them to track & manage all their assets present across their multiple sites, manage work orders, maintain detailed asset information, and schedule preventive maintenance for all equipment/assets which helped improve overall efficiency and productivity. The mobile app provided additional mobility to their FM team and allowed service technicians to track assets, perform inspections & audits on time, and upload videos/photos/other attachments upon executing a work order.

eFACiLiTY^® ensured Panchshil’s adherence to providing a safe working environment to all personnel and preventing unprecedented workplace accidents/equipment failures by implementing eFACiLiTY^® Risks and Work Permits System. eFACiLiTY^® allowed facility managers to conduct risk assessments, create risk management plans, approve/reject requests, set reminders for permit validity expiration, etc., and workers/technicians to easily apply for work permits.

Implementing the eFACiLiTY^® Pest Control System enabled them to schedule pest control activities at their sites and notify occupants as a safety precaution. eFACiLiTY^® also enabled them to manage pest control tools/equipment availability, pesticide inventory, and raise work orders to pest control vendors to ensure a pest-free facility.

eFACiLiTY^® designed and developed a custom energy dashboard that provided a high-level view of the energy utilization by integrating with their building management systems that enables the facility managers to monitor & measure the building’s energy performance. It helped them to re-evaluate their energy requirements and make informed decisions to reduce energy wastage and save utility costs.

Energy Monitoring Dashboard

Implementing the eFACiLiTY^® Helpdesk and Knowledgebase System enabled them to set up a centralized helpdesk system to streamline helpdesk operations & workflows and delegate tasks for team/team members to work on important requests and resolve them within defined SLAs. With dashboards and reporting capabilities, facility managers had full visibility of the status of service tickets and were able to track the service team’s productivity. eFACiLiTY^® Smart Facility App allowed technicians to quickly respond to priority tickets, update status right away, and upload videos/photos/other attachments upon resolving a ticket.

Implementing the eFACiLiTY^® Instant Feedback System made it easier for occupants to register feedback in their facility. It enabled facility managers to monitor the workflow of managing poor feedback and provide regular updates to the requestor through eFACiLiTY^® Helpdesk and Knowledgebase integration helping FMs to significantly enhance the quality of their services while saving on manpower costs and enhancing occupant experience. eFACiLiTY^® Smart Facility App allowed users to send feedback instantly to the FM team to swiftly act on it.

Implementing eFACiLiTY® Patrol Management Software enabled security managers to assign routes for security guards/patrollers to perform regular patrols by scanning checkpoints at various checkpoints at scheduled intervals in the facility. eFACiLiTY® Smart Facility App allowed security managers to analyse guard performance and security patrollers/guards were able to report incidents instantly.

Implementing the eFACiLiTY® Document Approval System enabled Panchshil’s vendors/contractors to submit documents that required verification and approval before making their payments. Invoices were submitted for approval by vendors/contractors, after validation & approval by the respective account teams and multiple levels of approvals, they will be shared with the vendor/contractor for further action.

Implementing eFACiLiTY® Card Management software facilitated the facility admins to store and manage the issue of ID cards/badges/passes to contractors, employees, regular visitors like drivers of employees, etc.

eFACiLiTY® Smart Facility App extends the web-based operations of eFACiLiTY® to mobile devices and provides mobility & flexibility to the technicians. The mobile application enabled them to keep a tab on all assets, raise tickets/requests quickly, share feedback & report incidents instantly all while delivering an enhanced user experience.

Kotak Mahindra General Insurance Company Ltd. is one of the leading private insurance companies, and also a subsidiary of Kotak Mahindra Bank. The Kotak Mahindra Group, which is one of the largest financial services conglomerates in India, started its associate Kotak Mahindra General Insurance in 2015, headquartered in Mumbai. Since then it has offered various non-life insurance services such as Kotak car insurance, two-wheeler insurance, health insurance, home insurance, fire insurance, marine insurance, liability insurance, and miscellaneous insurance.  Kotak general insurance leads with 45 lakhs plus customers, 62 lakhs plus insurance policy issues, and 1.5 lakh claims are settled to date.

Kotak Mahindra General Insurance has grown exponentially over the past 7 years and has over 600 plus employees. Space management at its offices was one of its biggest challenges as it was operating on a standalone windows application for its space utilization. It was challenging for them to maintain the record manually every time someone wanted to utilize the space. This process was time-consuming and not accurate at times. It was also difficult for them to work on cross utilization between departments, entering data manually, and keeping an account of strenuous activities. What the company needed urgently was an efficient space planning system.

Post COVID-19 Kotak wanted its employees to work from the office while maintaining physical distancing and following the COVID-19 norms. With such a large workforce, and space being managed manually, implementing space management software was the need of the hour. What Kotak general insurance needed was space planning software to help it manage its office space efficiently. The company was looking for hot-desking software to manage the space available in its offices such as workstations, cabins, cubicles, and more. Kotak wanted to integrate space planning software to let its employees book/register the desired/available workplaces to avoid physical contact and maintain social distancing.

Kotak during its extensive research learned that eFACiLiTY^® provides the solution to their problem through its customized space planning software.  They also found out that many of the top BFSI clients (Banking, financial services, and insurance) are already using eFACiLiTY^® for their space management, making it the most cost-effective solution among all the other providers. eFACiLiTY^® offered space management software that works on both web and mobile applications so the employees can have safe working hours. Thanks to eFACiLiTY^®, Kotak organized its floor planning using its space management system.

Space management in Kotak is no longer an issue after rolling out the eFACiLiTY^® space management software at several sites in 2022. With the implementation of the facility management software, and the meeting room reservation software, Kotak now can easily track & manage its department, project/Centre-wise space allocation, and seat booking. This application gave Kotak accurate data and a floor plan for virtual representation of the space as it integrates with IoT sensors to show real-time occupancy.

Employees at Kotak Insurance can now safely and quickly book their spaces through the mobile app. SMS and email notifications are triggered whenever the space is booked for its confirmation, while in addition, the application has the built-in aptness to restrict time slots in the space to disinfect and clean the workplace.

The client figures first in the world’s top 5 tyre manufacturers, and is also a fortune 500 French multinational company. Since then the company increased exponentially and as of today is serving worldwide, manufacturing tyres and giving travel assistance as its services. It is best known for its natural rubber, which is a unique material that offers matchless properties like elasticity, permeability, resistance, and electrical insulation.

The tyre manufacturer is a more than a century old organization and has been proving itself in the industry and has expanded rapidly operating in many countries. Its Indian units started a hybrid working model and needed to streamline its workspace but found it difficult to manage the seat booking process manually across various departments. The exercise was more time-consuming and needed a lot of manual intervention, and it was difficult for the admin desk to book each request individually and provide email confirmations. They wanted to remove the complexity of office churn.

Keeping the raging Pandemic in mind, the space available now needs to be handled carefully, following social distancing norms and other covid-19 norms. They wanted a strategic approach in space management that would facilitate cross utilization between the departments. It was not manageable with the legacy system in place. Hence, they were looking for the latest hot-desking software to automate the system and replace the single point of contact (SPOC) for department-wise seat allocation system, and various other strenuous activities.

After much deliberation and research online, the tyre manufacturer found eFACiLiTY^® to be its perfect choice to fulfil its diverse requirement in space management. In brief, a space management solution, that integrates with other departments, allows day-of-week-wise department space segregation, allows hot-desk booking through their mobile phones, gives real-time occupancy details, and triggers automated mails and SMS alerts on seat booking.

The tyre manufacturer implemented the eFACiLiTY^® space management system in October 2021, post which ten thousand plus bookings have been made to date. Employees effortlessly booked their seats, via their mobile phones, and SMS & Email notifications were triggered automatically to the employees for their confirmation. They were highly impressed with the service eFACiLiTY^® gave them and owing to the smooth and successful implementation of space optimization in India, they intend to implement eFACiLiTY^® for their European offices as well.

Tata AIA Life Insurance Company Limited (Tata AIA Life Insurance) is a joint venture entity, formed by Tata Sons Pvt. Ltd. and AIA Group Ltd. (AIA). Tata AIA Life Insurance combines Tata’s preeminent leadership position in India and AIA’s presence as the largest, independent listed Pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region. Tata AIA Life Insurance is also one of the leading insurers in the Indian private sector.

Source: https://www.tataaia.com/

Tata AIA Life Insurance has two facilities – Peninsula Business Park, Lower Parel, a premium workspace that houses numerous major corporations, and iThink Lodha Techno Campus, Thane, one of the smart workspaces in Mumbai, both were solely managed by Tata AIA’s admin team locally with no online FM solution in place.

After the COVID-19 pandemic, the team wanted to implement a space planning system to help create an employee-centric digital workplace and manage their workplaces smartly by taking care of their return-to-work aspects with technology-enabled capabilities at both their facilities. What they needed was an efficient space management system, an online platform in a visual format where employees can book workspaces & common spaces themselves without any intervention or assistance from the admin team.

During their extensive market research and deliberations for space planning systems for their facilities, Tata AIA found eFACiLiTY® to be the perfect choice for their wide scope of diverse space planning and managing requirements.

eFACiLiTY® offered Tata AIA’s admin team two of its most innovative software with a smart mobile application to manage their facilities smartly and implement employees’ return-to-workplace policy seamlessly. So, eFACiLiTY® was deployed for both their facilities to efficiently manage spaces in Mumbai.

Implementing eFACiLiTY® Space Management System enabled the admin team to track, monitor, and allocate spaces i.e., workstations, cabins, cubicles, hot desks, etc., and allowed them to restrict location/department wise total space allocations to limit the number of people and execute their space planning strategies.

Thanks to eFACiLiTY® employees were able to reserve their workspace easily and with the automation of the hot-desking, employees had a seamless experience reserving their workspace in a shared/common space. This has also increased the visibility of the admin team over the spaces being booked regularly in the facility.

Implementing eFACiLiTY® Facility Booking System allowed employees to reserve all the bookable facilities i.e., meeting rooms, training rooms, dining areas, etc. The admin team was able to allocate location-wise spaces like parking spaces for managers, cabins, etc. based on hierarchy levels like Senior Manager, Manager, etc., in the organization. The admin team was also able to override facility bookings or suggest alternate rooms in case of non-availability, view the occupancy statistics to plan/optimize area-wise meeting rooms, etc.

eFACiLiTY® Smart Facility App, the extension of eFACiLiTY® CAFM/IWMS for mobile devices facilitates enhanced user experience for employees. Moreover, the hot-desking software allowed employees to view space availability, occupancy status, reserve desks/meeting rooms, etc., in the Tata AIA premises while on the go.

The employees also used eFACiLiTY® Smart Facility App at security checkpoints to scan the QR codes to validate their entry/sign-in into the premises which help the admin teams to cross-verify and ensure if allocated spaces are utilized efficiently.

The client is India’s largest Convention Centre, which is a stunning new landmark for India, as well as a prime location for business, leisure, entertainment, etc. The Centre is a part of India’s largest Business and Cultural Hub.

The Convention Centre houses India’s largest Convention Hall, a majestic Ballroom for weddings and red-carpet events, three ultra-flexible exhibition halls to host trade shows and expos, and meeting rooms to conduct business meetings & host private gatherings.

The Convention and Exhibition Centre is a world-class, state-of-the-art facility located in Mumbai, India’s business capital. It covers an area of 8.7 million square feet and will house high-end retail, offices and commercial establishments, ultra-premium residences, and a theatre for performing arts.

The centre has world-class architecture and was built with cutting-edge technology, which made it necessary to implement facility management software to optimize all their activities by streamlining maintenance operations, tracking and managing helpdesk requests with strict SLAs, and providing exceptional experience to all visitors and guests.

Being a part of India’s largest private-sector enterprise, they did an extensive market search reviewed multiple CAFM/CMMS/EAM products, and after evaluations found eFACiLiTY^® to be a perfect fit that fulfilled all their facility management requirements. They also felt reassured after knowing about SIERRA’s expertise in successful implementations for government organizations, multi-tenanted facilities, etc., across the globe and felt confident that choosing an effective facility management software will be the perfect complement for their convention centre.

eFACiLiTY^® was implemented for India’s largest Convention Centre in 2022 to streamline its maintenance & helpdesk operations.

eFACiLiTY^® Enterprise Asset Management System (EAM/CMMS) allowed the team to set up a centralized system, and track & manage all their assets through regular inspections & audits. eFACiLiTY^® enabled them to manage work orders, maintain detailed information of every asset and schedule preventive maintenance for all equipment/assets, generate work orders automatically, and email alerts to maintenance technicians/contractors for quicker resolution.

eFACiLiTY^® integrated with Building Information Modeling (BIM) enabling them to view the entire asset information like the latest service history, breakdown history, building drawings, warranty information, etc.

Implementing eFACiLiTY^® Helpdesk and Knowledgebase enabled the team to handle requests through a ticketing process that tracked and monitored support tickets from all the sites on a unified platform i.e., centralized helpdesk management.

They could also manage tickets raised by staff for hard service requests like air-conditioning, building maintenance, plumbing, fire safety systems, etc., and soft services requests like up-keeping common & work areas, waste management, cleaning, etc., and other repair requests.

eFACiLiTY^® allowed them to utilize custom-built automatic ticket assignment features (round-robin and workload-based) that automatically assign tickets to technicians. Enabling robin round-robin ticket assignment would automatically assign tickets equitably among technicians so that the workload is equally balanced while enabling the workload-based ticket assignment would automatically help them to assign tickets to technicians based on their existing ticket load. eFACiLiTY^® also enabled them to take advantage of location-based assignment features enabling them to assign tickets to technicians based on their location. With eFACiLiTY^®, teams can now configure and list calls/requests specific to their department and exclude other calls.

eFACiLiTY^® Smart Facility App extended the web-based operations of eFACiLiTY^® to mobile devices and provided mobility & flexibility to the technicians. It enabled technicians to manage work orders, validate asset details, view asset histories, etc., and helped them respond to priority tickets as quickly as possible. eFACiLiTY^® has also developed offline features that allowed them to manage important functions like creating helpdesk calls, and work orders, inspecting and recording equipment readings, validating work permits, and creating & updating assets information, etc. from anywhere in the facility without an internet connection.

SIERRA is proud to announce that its eFACiLiTY^® Building is now India’s highest-ranking WELL Platinum-certified healthy building rated by International WELL Building Institute under the WELL v2 rating system.

WELL Certification is a globally recognized standard that focuses on enhancing people’s health and well-being in the built environment. We have been awarded WELL Certification at the Platinum level for our software development centre in Coimbatore, by the International WELL Building Institute™ (IWBI™) scoring 86 points out of 100 points. This prestigious accreditation was awarded through IWBI’s WELL v2 (pilot), the latest version of the WELL Building Standard.

The WELL Certification and the highest ranking is testimony to our commitment to improving the health & wellbeing of our employees.

We achieved this certification by implementing effective corporate wellness strategies for improving employee productivity and well-being. We earned this certification by ensuring that all preconditions and possible optimizations were achieved and scored a total of 86 points across all 10 WELL concepts – Air, Water, Nourishment, Light, Movement, Thermal Comfort, Sound, Materials, Mind, and Community – that comprises of features with distinct health intents – that helped us to achieve the WELL Certification at the Platinum level according to WELL v2.

As part of the certification audit, we had to undergo rigorous testing of its health & well-being strategies and a final evaluation carried out by Green Business Certification Inc. (GBCI), the third-party certification body for WELL to ensure it met all WELL Certified v2 performance requirements. This certification is another important milestone in our portfolio-wide efforts to foster a global culture of health and well-being.

We are the developers of eFACiLiTY® Enterprise Facility Management System (CAFM/IWMS), the most comprehensive, easy-to-implement, state-of-the-art automation tool for the facility management domain with 35+ stellar modules.

eFACiLiTY® Occupant Health & Well-being App module was specifically designed to cater to the human health & wellness standards for buildings specified in the WELL Building Standard™, the leading global rating system constituted by The International WELL Building Institute™ (IWBI™). This app can be an employee’s greatest companion in their wellness journey and a great tool to help achieve both their health and wellness goals.

Our eFACiLiTY® Building, Coimbatore is also rated as the World’s 2nd Highest Ranking Green Building under the U.S. Green Building Council’s LEED rating system NC v2009 and India’s Highest Ranking Green Building under the India Green Building Council’s (IGBC) Green New Buildings rating system.

SIERRA is excited to announce its participation in LEAP, Saudi Arabia’s New Global Tech Event to be held at Riyadh Front Expo Centre from the 1^st Feb – 3^rd February 2022 (Tue – Thu). LEAP is the global platform and unique event for future technologies & technology professionals from across the globe.

SIERRA will be showcasing eFACiLiTY^® Enterprise Facility Management Software, the world’s most comprehensive Computer Aided Facilities Management (CAFM) and Integrated Workplace Management System (IWMS) with 35+ stellar modules that also serves the Environmental Sustainability and Health & Well-being needs of Smart Buildings.

Leveraging various eFACiLiTY^® CAFM/IWMS modules to implement people-focused standards to support workplace re-entry post-COVID-19 would be the highlight of this year.

Visit us at our stall at T. A42B to explore exciting and innovative cutting-edge Smart Building, Smart Cities & Facility Management Software modules that can help make building smarter, more efficient, save huge costs.

Meet with Mr. Syed Sartaze Basha, our Assistant Manager – Business Development.

Explore exciting business possibilities as a partner and generate attractive revenue as eFACiLiTY^® is looking to increase its Middle East footprint.

You cannot afford to miss all the game-changing smart concepts, technologies, & business solutions we would like to discuss with you.

You could also schedule your appointment by simply emailing us back to meet during any of the three days of the event.

Looking forward to a fruitful interaction with you at LEAP 2022, Saudi Arabia.

Anti-Doping Laboratory, Qatar (ADLQ) is an internationally accredited Anti-Doping laboratory based in Qatar that conducts human doping control sample analyses to help eliminate drug use in all sports and uphold the Olympic ideal of fair play.

It is an independent entity that reports directly to The Emir of the State of Qatar and a separate governing structure from Qatar’s sporting agencies.

ADLQ received the accreditation of the World Anti-Doping Agency (WADA), a foundation that promotes, coordinates, and monitors the fight against drugs/doping in sports internationally. There are only 35 labs around the world that are currently accredited. In addition to human doping tests, it is one of the few labs fully equipped for animal doping testing.

Source: http://adlqatar.net/

Anti-Doping Laboratory, Qatar (ADLQ) located within Aspire Zone (Doha Sports City) is an exceptionally well-designed three-story laboratory situated on a 10,000 square meter land, equipped with cutting-edge technology, advanced equipment, standard operating procedures, etc. The team had to ensure the equipment/assets were properly maintained right from calibration records to SOPs while assuring up-to-date safety processes.

Despite the extensive portfolio, the laboratory’s maintenance management was done manually through a standalone windows application which limited the team’s ability that led to production downtime occurrences, hours of unplanned work, etc. And with the team relying on email correspondence for internal communications among technicians, ticket management, service requests handling, and managing escalations was inefficient. So, ADLQ required a software application to move forward and become more organised.

To address all these challenges, the team wanted a system that could address requests on time, report on critical events and escalations, record its assets, contracts, etc., and seamlessly integrate with their building management system (BMS) to provide complete automation for monitoring the energy consumption & performance of the facility.

Being an anti-doping and research facility, ADLQ started looking for a consistent solution that could automate and streamline its facility operations while enhancing its productivity. Qtec Electric WLL being SIERRA’s implementation partner and ADLQ’s facility services provider suggested eFACiLiTY^® was the right choice for ADLQ’s requirements. ADLQ also felt reassured after knowing about SIERRA’s expertise in successful implementations for government organizations, multi-tenanted facilities, etc., across the globe.

eFACiLiTY^® was implemented for ADLQ’s research facility in Qatar in 2021 to streamline their maintenance & helpdesk operations and efficiently monitor the energy consumption of the laboratory.

We are also privileged that eFACiLiTY^® Enterprise Asset Management System (EAM/CMMS) and eFACiLiTY^® Helpdesk and Knowledgebase System will be powering the facility management operations of Anti-Doping Laboratory, Qatar (the 1st World Anti-Doping Agency-WADA accredited lab in the Middle East) who will be playing an important role in anti-doping analysis during the FIFA World Cup 2022.

eFACiLiTY^® Enterprise Asset Management System (EAM/CMMS) enabled ADLQ to set up a centralized system, track & manage all their assets including their laboratory equipment/assets through regular inspections & audits. eFACiLiTY^® helped to manage contracts & procurement activities and allowed them to track optimum inventory levels of all items to ensure that all the maintenance processes are performed efficiently without any errors or delays.

eFACiLiTY^® enabled them to manage work orders, maintain detailed information of every asset and schedule preventive maintenance for all equipment/assets, and integrate with Honeywell building management system (BMS) to capture alarms triggered & generate work orders automatically, and email alerts to maintenance technicians/contractors for quicker resolution. With the smart mobile application, technicians can scan the assets, take pictures of repairs, and create work orders on the move.

Implementing eFACiLiTY^® Helpdesk and Knowledgebase System enabled ADLQ’s FM team to set up a flexible, centralized helpdesk system to streamline helpdesk operations & workflows that help them to keep track of issues, assign respective teams to resolve requests within defined SLAs. Dashboards and reporting capabilities make it easy for ADLQ to track their team’s productivity and the mobile application allowed administrators to swiftly assign technicians to resolve priority helpdesk tickets.

Tata Intellion Park Chennai was created to effectuate Ramanujan IT City (SEZ) at Chennai. Ramanujan IT City SEZ is one of India’s foremost technological complexes and Tata Realty Infrastructure Limited’s (TRIL) flagship project in Chennai. The project is a joint venture between TRIL, Indian Hotels Company Limited (IHCL), and Tamil Nadu Industrial Development Corporation (TIDCO). It incorporates business accommodation and hospitality along with a state-of-art luxury serviced apartment with all amenities. It has a 1500-seater international convention center operated by the Indian Hotel Company Limited (IHCL).

Source: https://www.tidco.com/tril.php

Tata Intellion Park’s FM team was handling service requests via telephone, email, personal interaction, etc., and was managing escalations through email. With many employees working at the business park, managing the service requests & resolving them based on priority was an extremely difficult job.

The FM team faced another challenge of manually monitoring & logging energy readings from the panel boards placed at different locations in the premises at regular intervals every day. For a 25.37-acre business park and 4.6 million sq. ft. IT-ITES space, 6 towers, and 120 luxury serviced apartments, the manual-based system proved to be time-consuming and also inefficient for reviewing during inspection and audits.

With a high volume of visitors entering the premises every day, the need for screening visitors and providing badges with restricted access to ensure security in the business park was also a challenge.

The team did not have a system in place to measure the energy consumption of all equipment/assets in their facilities which proved to be difficult for monitoring energy usage on such large premises.

So, Tata Intellion Park was looking for a comprehensive solution that will cater to all their requirements in their multi-tenanted park to automate their facility management processes, optimize their FM operations, and seamlessly integrate with their building management system (BMS) to capture energy utilization.

Tata Intellion Park reviewed multiple CAFM/CMMS/EAM products and was impressed with the scale of extensive experience SIERRA had in implementing facility management solutions for multi-tenanted facilities and found eFACiLiTY^® to be the right fit to fulfil all their FM requirements across their business campus.

eFACiLiTY^® was implemented at Tata Intellion Park in 2018 to automate multiple facility management operations like streamlining maintenance & helpdesk, managing daily visitors, and monitoring energy consumption. eFACiLiTY^® offered its most efficient software modules with a smart mobile application to fulfil its diverse requirements.

Implementing eFACiLiTY^® Helpdesk and Knowledgebase allowed the FM team to set up a centralized ticketing system that allowed them to manage service requests, IT-related requests, etc., raised by occupants across their business park. eFACiLiTY^® proved to be an ideal helpdesk solution that enabled them to manage all their service/support requests efficiently. With the smart mobile application, the team was able to swiftly assign technicians to resolve priority helpdesk tickets quickly with defined SLAs.

Implementing eFACiLiTY^® Enterprise Asset Management (EAM/CMMS) enabled the FM team to streamline all their maintenance operations, track & manage all their assets present within their business campus. eFACiLiTY^® offered a streamlined maintenance solution with a smart mobile app that complied with all their needs and eliminated the usage of logbooks for recording the maintenance-related readings/information saving huge costs and improving productivity.

eFACiLiTY^® Energy Dashboards/Environmental Sustainability Dashboards provided a high-level view of the energy utilization by seamlessly integrating with their building management system Johnson Control that helped the FM team to monitor and measure the energy performance of the building across their business campus to make informed decisions and reduce energy wastage.

Implementing eFACiLiTY^® Visitor Management System enabled the FM team to track & manage an average of 1200+ visitors per day and allowed administrators to generate QR-code stickers for visitors to instantly scan and register themselves to sign into the premises.

eFACiLiTY^® Smart Facility App extended the web-based operations of eFACiLiTY^® to mobile devices and provided mobility & flexibility to the technicians. It offered asset tracking, inspections & audits, mobile work order management, quick visitor check-in, etc., and catered to all end-user requirements, delivering an enhanced user experience.

We are one of the first software companies in the world to achieve this!

ISO 41001:2018 is the first facility management system (FMS) standard published by the International Organisation for Standardisation (ISO) that helps organizations demonstrate effective and efficient delivery of FM services that supports the organisation’s goals, consistently meet the needs of interested parties & applicable requirements and be sustainable in this globally competitive environment.

Our long-standing commitment to improved workforce productivity, safety, and health & well-being, and facility management system that is compliant with international standards helped us achieve this coveted certification issued by Gabriel Registrar, UAE, an international certification body accredited to United Accreditation Federation (UAF), USA.

The scope of the certification applies to
The People, Place, Technologies, and Facility Management processes of SIERRA within the built environment utilized for Software Development & IT Services

The FMS accreditation certifies that we have the processes in place complying with the highest international standards for a facility management system that is designed to encourage optimum utilization of resources and systems. Being a software provider for the facilities management sector, this certification is like a “GOLD BADGE” for our domain knowledge, understanding, and experience.

Our eFACiLiTY^® Building, Coimbatore is rated as the World’s 2nd Highest Ranking Green Building under the U.S. Green Building Council’s LEED rating system NC v2009 and India’s Highest Ranking Green Building under the India Green Building Council’s (IGBC) Green New Buildings rating system.

CLIENT BACKGROUND

Global Indian International School is one of the leading international schools in Singapore. Since its inception in 2002, the school offers Indian and International curricula to students from diverse backgrounds and has grown to span seven countries with 22 campuses combined in Singapore, Malaysia, Japan, Thailand, UAE, Vietnam, and India.

Global Indian International School’s new facility in Punggol, Singapore is a tech-savvy premise with state-of-the-art infrastructure that has fully embraced green initiatives in its design and has all the latest facilities with a student capacity of more than 4,000. The campus is equipped with digital & smart classrooms, well-equipped labs, and has enclosed areas of sports pavilions, gymnasiums, swimming pools, etc., to engage students in physical exercise and athletics. The school also has a wide spectrum of spaces that ensures quality campus life and imparts skill-based learning for students.

Source: https://singapore.globalindianschool.org/

BUSINESS CHALLENGE

Global Indian International School’s FM team at their SMART campus was handling service requests via telephone, email, personal interaction, etc., and was managing escalations through email. Also, the FM team was managing their asset/equipment maintenance operations, & mailroom activities manually which were highly time-consuming.

Being one of the best schools in Singapore, GIIS wanted to automate all these manual operations in their SMART campus to optimize their FM operations while delivering an exceptional student experience on the campus.

SOLUTION

Global Indian International School leveraged its tech-savvy premises to create a world-class learning environment for its students and felt confident that choosing an effective facility management software will be the perfect complement to their SMART campus. So, GIIS reviewed multiple CAFM/CMMS/EAM products and after evaluations found eFACiLiTY^® to be a perfect fit that fulfilled all their facility management requirements.

eFACiLiTY^® was implemented for GIIS in 2019 at their SMART campus to streamline the maintenance & helpdesk operations while handling incoming mails/consignments efficiently.

Implementing eFACiLiTY^® Helpdesk and Knowledgebase allowed the FM team to have a centralized ticketing system that allows them to manage tickets raised by students for academics-related requests and faculty for hard service requests like plumbing, air-conditioning, building maintenance, fire safety systems, etc. and soft services requests like table and chair set-ups, stationery item requests, up-keeping common & work areas, waste management, cleaning, and other IT-related requests like setting up IT equipment such as projectors, printers, or repair requests like replacing whiteboards, light bulbs, projectors, etc., across the school campus.

With eFACiLiTY^®, Global Indian International School (GIIS) effortlessly implemented an ideal helpdesk solution that centrally manages all their service/support requests and helps them to swiftly assign technicians to resolve priority helpdesk tickets quickly.

Implementing eFACiLiTY^® Enterprise Asset Management System (EAM/CMMS) allowed the FM team to manage contracts and all assets in their campus through regular inspections & audits, automatic scheduling of maintenance policies, planned preventive maintenance (PPM) work orders, etc. GIIS’s FM team no longer relies on calls/emails to manage their maintenance processes and has now moved on to become more efficient through automating their maintenance operations.

Implementing eFACiLiTY^® Mailroom Management Software at the campus automated their mailroom operations end-to-end reducing the manual efforts involved, delivering seamless tracking of incoming & outgoing consignments. Mailroom automation helped the FM team save huge personnel costs ensuring a smooth flow of mails in/out of their premises.

With eFACiLiTY^® Smart Facility App, faculty was able to make helpdesk requests easily and technicians were allowed to manage work orders, report needs, validate asset details on the move, view asset histories, and resolve support calls on priority.

Integration with OneLogin allowed the faculty, students, and administrators to securely access the eFACiLiTY^® application similar to all their other applications via a common OneLogin portal.

CLIENT BENEFITS

With eFACiLiTY^®, the FM team was able to address/resolve tickets with quick TAT, streamline helpdesk ticket processing and enhance user experience.

eFACiLiTY^® automated their maintenance processes & workflows that significantly increased their productivity and helped them to manage all their assets while ensuring the safety of faculty, students, and visitors through regular maintenance and inspections. eFACiLiTY^® also automated the mailroom operations that helped them to organize & track all their consignments in real-time.

Other substantial include:

• Reduced maintenance costs
• Improved turnaround time for all maintenance activities
• Improved communication between faculty and maintenance teams
• Hassle-free consignment tracking
• SSO integration improves the end-user experience and improves security

CLIENT

Hilton is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,400 properties and more than one million rooms, in 119 countries and territories. Millennium Hilton is part of Hilton Hotels & Resorts, the global brand of full-service hotels and resorts and the flagship brand of Hilton.

Source: www.hilton.com/en/

BUSINESS REQUIREMENT

Millennium Hilton, the new luxury hotel in Bangkok, Thailand, had many assets to be managed and so leaving the maintenance management task to manual alone was neither expedient nor safe.

So, Hilton’s facility management team wanted to automate all their maintenance tasks for maintaining the standards of a luxury hotel as well as offer a delightful experience for their customers/guests and also integrate with their building management system (BMS) to help them control & adjust all connected systems for optimizing their building’s performance and saving energy.

SOLUTION

Infocon Engineering Sdn. Bhd., Malaysia (Now acquired by Johnson Controls) – Tridium Niagara’s BMS integration partner for Hilton wanted a maintenance management system that could streamline the maintenance operations of the building and seamlessly integrate to provide complete automation.

Infocon being a long-term partner of SIERRA and having used eFACiLiTY^® for many of their projects in the South East Asian regions chose to implement SIERRA’s eFACiLiTY^® Enterprise Asset Management (EAM/CMMS) System for the project.

Implementing eFACiLiTY^® Enterprise Asset Management (EAM/CMMS) enabled Hilton to set up a centralized system to manage the maintenance & repair requests, schedule preventive maintenance policies for all equipment/assets, maintain detailed information of every asset, capture BAS/BMS alarms triggered by the functional building/facility systems (building control systems, M&E services, fire protection, access control, security systems, etc.), generate work orders automatically and email alerts to maintenance technicians/contractors for quicker resolution and reduced turnaround time. eFACiLiTY^® enabled Hilton to set KPI metrics, view building performance via dashboards, and auto-generate reports for better decision-making.

CLIENT BENEFITS

Being a luxury hotel with constantly changing clients, Hilton’s team decided to keep regular and efficient maintenance as their highest priority and installing eFACiLiTY^® offered their maintenance team the required tools to operate at peak performance creating an efficient and safer environment for their clients.

eFACiLiTY^® provided Hilton’s facility managers with an intuitive and easy-to-use interface that enabled them to manage and respond faster to maintenance requests, reduce costs & downtime of equipment, etc., and allowed technicians to prioritize, track, and complete work orders in real-time.

Other substantial benefits of eFACiLiTY^® include:

• Reduced maintenance costs
• Minimal resource requirements owing to automation
• Improved TAT for all maintenance activities
• Improved communication between hotel staff & Maintenance team

CLIENT

Godrej One is a part of the Godrej Group’s ambitious project, The Trees, and one of India’s leading commercial buildings with LEED® Platinum certification situated in the heart of Mumbai city, well connected to all major transit points and business hubs.

It is the headquarters to Godrej Industries, one of the holding companies of Godrej Group, that have significant interests in consumer goods, real estate, agriculture, chemicals, and financial services through subsidiary and associate companies, across 18 countries with an estimated 1.2 billion consumers.

Source: https://www.godrejindustries.com/

BUSINESS CHALLENGE

Godrej One, platinum-rated green building’s facility management team relied on telephone, email, and personal interaction to communicate their service requests and managed escalations through emails.

The green building’s asset/equipment maintenance management like preventive maintenance scheduling, work order tracking, etc., and the lease & contract management of external tenants were done manually and maintained on a standalone windows application. The FM team was not able to minimize the errors and redundancies that led to inefficiencies in their facility management.

So, Godrej started looking for a better alternative; a facility management software that could automate their helpdesk & maintenance operations and also scalable to meet the current and future needs of their green building.

SOLUTION

With the responsibility to maintain green building standards as well as keep the ambience of the building healthier for their users, Godrej started evaluating multiple leading CAFM/IWMS software in the market. After rigorous assessment, Godrej chose eFACiLiTY® that covered all their requirements and felt reassured after knowing about SIERRA’s expertise in successful implementations for large organizations.

Godrej went live with eFACiLiTY® in 2015 to enable the FM team to provide better helpdesk support, streamline maintenance operations, maintain contract information of tenants while providing mobility to their FM crew with a smart mobile application.

eFACiLiTY® Helpdesk and Knowledgebase implementation automated the helpdesk ticketing process that tracked and monitored support tickets. eFACiLiTY® enabled the FM team to manage tickets with strict SLAs and gave them the ability to define an escalation matrix that improved their helpdesk functions while ensuring timely resolution of tickets/issues with SLA notifications and alerts. The intuitive helpdesk call status dashboard and reports helped the team to gain complete control over their entire helpdesk support process.

Implementing eFACiLiTY® Enterprise Asset Management (EAM) Software helped Godrej to elevate its asset maintenance management to the next level. It enabled the FM team to streamline all their maintenance operations, set up a centralized system to track & manage all assets at their green building, track maintenance schedules & equipment performance, perform regular inspections, etc., and also intuitive dashboards & reports for the team to make better and informed decisions.

Implementing eFACiLiTY® Tenant/Utilities Billing Software enabled Godrej’s FM team to manage the lease and contract information of their external tenants easily.

eFACiLiTY® Smart Facility App simplified and enhanced the quality of service for both users and the FM team through better communication and quick response time for support calls. Technicians were able to perform inspections easily, complete work orders on time, validate asset details on the move, etc.

KEY BENEFITS

After implementing eFACiLiTY® Godrej achieved compelling improvements across their green building in terms of managing both helpdesk calls/requests and maintenance processes.

Godrej now has an automated service helpdesk that has all their support issues centralized and records an average of over 1000+ tickets per month that gets resolved within the stipulated turnaround time ensuring a world-class service experience for their employees.

With eFACiLiTY®, Godrej was able to streamline the maintenance processes that helped them to automate the scheduling of preventive maintenance policies, track assets, manage all types of work orders (preventive & breakdown) completion within defined SLAs.

Other benefits include:

• Increased visibility and faster communication
• Improved turnaround time for all maintenance activities
• Optimized labour costs
• Escalation management
• SLA Elapsed, closure time nearing SLA alerts, and breach notifications
• Full mobility achieved with the highly personalized mobile app

CLIENT

WAFI Group is a multi-diversified conglomerate that serves a broad cross-section of industries like Property, Hospitality, Industrial, and Transport divisions. The group has carved its strong presence not only in the UAE but across 16 countries worldwide. The company has a range of warehouses, villas, and offices, as well as the recognised Dune Apartments in the city’s hub and the exclusive WAFI Residence, which are examples of the few residential properties.

An iconic residential site located in the heart of the city, WAFI Residence is reputed to be one of Dubai’s most luxurious apartment buildings. The property has been renowned for its facilities and comfort offered to its residents since 1995. With offices on the ground and mezzanine floors, furnished apartments from levels 1 to 3, and unfurnished apartments from levels 4 to 10, WAFI Residence provides a multitude of options for its tenants.

Source: https://www.wafi.com/

BUSINESS CHALLENGE

WAFI Residence, the multi-tenanted residential site’s facility management team was reliant on sub-meter data collection that was carried out manually which was then segregated for allocating the utility bills i.e., energy, water, common area charges, etc. among their tenants.

A residential site with 160 properties housing 150+ tenants and the utility readings recorded and billed manually proved to be very challenging, highly time-consuming, error-prone, and inefficient for the team.

WAFI Property was looking to automate their utility billing process with an easy-to-use tenant billing software that will integrate with their building management system (BMS), centralize and streamline their utility billing & invoicing to their tenants smoothly.

SOLUTION

SIEMENS, a world leader in Smart Building Technologies chose eFACiLiTY^® to collate and automate tenant billing operations at WAFI residence owing to SIERRA’s extensive experience in implementing tenant billing solutions for multi-tenanted facilities. They found eFACiLiTY^® Tenant Billing System as a perfect fit for WAFI’s custom utilities billing requirements. eFACiLiTY^® Tenant Billing System offered them a flexible solution that allowed them to accurately and efficiently account for energy users across the property on a unified platform.

eFACiLiTY^® automated tenant-wise energy consumption calculations from the meter readings by seamlessly integrating with their BMS powered by SIEMENS Desigo™ Insight via BACNet protocol. eFACiLiTY^® Tenant Billing System automated the tariff calculations, utility charges (electricity, water, BTU), and invoicing, thereby simplifying the billing process for the FM team.

Implementing eFACiLiTY^® allowed them to have a centralized utility billing system that will let them manage utilities billing across any number of sites effortlessly. The ability to set up tenant/property wise charges, monthly rentals, maintenance fee, billing period, etc., has simplified the billing process multi-fold. The manual work involved in recording and billing the tenants is completely eliminated allowing them to save huge costs on manpower.

Today, all the 150+ tenants across their 160 properties have their bills/invoices automatically generated to their emails on-time as per their billing period with clear breakdowns of utility consumption, cost, rental charges, and greenhouse gas reporting. With carbon footprint calculation of each of these tenant’s in their invoices provides visibility into their sustainability efforts with the energy consumption data, motivating them to reduce their energy consumption, and benchmarking gives them a target to reduce the carbon footprint going forward.

KEY BENEFITS

eFACiLiTY^® enabled them to manage and automate the complete process of calculating energy consumption and invoicing their tenants with crystal clear breakdowns with 100% accuracy was just what they needed to bring in the sophistication and the best tenant experience they were aiming to offer in their luxurious & iconic residential property of WAFI.

The other substantial benefits of implementing eFACiLiTY^® Tenant Billing System include:

• Automated accurate bills triggered based on actual consumption data directly from the meter
• Transparency and visibility into the energy consumption data for tenants
• Energy consumption/utilization benchmarking
• Carbon footprint reporting for sustainability targets
• Maintain historic repository or tenant-wise trail of bills electronically

CLIENT BACKGROUND

Axis Bank is the third-largest private sector bank in India that offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture, and Retail Businesses. The Bank has a large footprint of 4,528 domestic branches (including extension counters) across the country as of 31st March 2020. Axis Bank is one of the first new generation private sector banks to have begun operations in 1994 with its head office in Mumbai, Maharashtra.

CHALLENGE

Axis Banks’s facilities were solely managed by their admin team locally with no online FM solution in place. As all the industries were grappling with whether to re-open their workplaces or stay closed with the mounting signs of the COVID-19 spread, Axis Bank took their baby steps towards reinventing their workplace re-entry strategies and manage their workplaces smartly during the global pandemic. They were focused on designing and implementing strategies for contactless services and operations in their corporate locations while also considering the interventions that will help mitigate health risks to their employees and customers.

As a part of Axis Bank’s new 2D-3D-5D (D denotes ‘Day’) with only 60% of the total employee rostered to be in the office on any working day. The challenge was to implement a people focused space management solution that will list all the available facilities (workstations, meeting rooms, cafeterias, parking spaces, etc.) on an online platform in a visual format where employees can view and book workspaces & common spaces with spatial distancing norms applied. They wanted the system to take care of the aspects of employee’s return-to-work that included employee pre-entry, at work, and common space usage with technology-enabled capabilities at their corporate offices.

SOLUTION

During their extensive market research and deliberations for a scalable and technology-driven space management solution, Axis Bank found eFACiLiTY^® to be the perfect choice for their wide scope diverse space planning and managing requirements. In a nutshell, a unified platform for their admin team to manage available spaces and also let employees book workspaces & common spaces/resources with the flexibility of managing the same with a mobile app was the need of the hour. eFACiLiTY^® was deployed on-premise on July 2020, across 7 hub locations of Axis Bank in Mumbai, India serving 10,000 users as a part of their Phase 1 requirements.

eFACiLiTY^® offered two of its most innovative software with a smart mobile app to implement Axis Bank employee’s safe return-to-workplace policy seamlessly.

eFACiLiTY^® Space Management System

Implementing eFACiLiTY^® Space Management System meant that the admin team can now track, monitor, & allocate spaces i.e., workstations, cabins, cubicles, hot-desks, micro break areas, etc. with social distancing norms applied. Employees can reserve their workspace as per the roster i.e. 2D/3D/5D/6D policy when they are at the office on a first come first serve basis considering their comfort factors. With the automation of the hot-desking, employees now have a seamless experience reserving their workspace in a shared/common space or during unrostered walk-in’s. This has also increased the visibility for the admin team to trace potential contacts by identifying employee wise space occupied.

SMS and Email notifications with QR codes triggered on booking confirmation are used as entry badge/pass for contactless check-ins. The ability to restrict time-slots in the bookings to disinfect & deep clean work areas and restrict location/department wise total space allocations to limit the number of people in a particular area or on a rostered day has enabled Axis Bank to execute their space planning strategies with the utmost ease.

eFACiLiTY^® Facility Booking System

Implementing eFACiLiTY^® Facility Booking System meant that all the bookable facilities are being displayed in an intuitive interface for the Axis Bank employees to reserve i.e., meeting rooms, board rooms, conference hall, training rooms, dining areas, parking spaces, etc. in a visual floor plan with capacities applying social distancing norms.

The comprehensive view of the occupancy status at a glance & configurable time interval between the meetings enables the admin team to view and organize disinfecting & cleaning activities to reduce infections after the end of every booking. Integration with MS Outlook enabled users to invite attendees for meetings easily.

The facility admins have the ability to override bookings or suggest alternate meeting rooms in case of non-availability of rooms at any given time, view the occupancy statistics to plan/optimize area wise meeting rooms, future requirements, etc.

eFACiLiTY^® Smart Facility App

eFACiLiTY^® Smart facility App, the extension of eFACiLiTY^® CAFM/IWMS for mobile devices was integrated into OneAxis App with SSO authentication to facilitate enhanced user experience for employees returning to work.

eFACiLiTY^® Smart Facility App lets the employees view the space availability, occupancy status, and reserve desks/meeting rooms, or any other facilities in the Axis Bank premise on the go.

Using eFACiLiTY^® Smart Facility App the guard at security checkpoints can scan the dynamic QR codes from the user’s booking to validate their entry into the premises ensuring recommended employee social distancing norms in the workplace is not compromised and unrostered walk-ins are addressed.

KEY BENEFITS

• Social distancing in the workplace implemented seamlessly
• Configuring all the spaces and facilities available in the Axis Bank premise by city, location, floor, department, etc. on a unified platform
• Visualized indoor maps of every floorplan across the facility
• Workspace usage and real-time availability data & visualisation of workspaces and meeting rooms
• Visual occupancy dashboards for space utilization analysis and optimization
• Optimized workspace usage with real-time contactless headcount tracking without any additional hardware

PROJECT ROADMAP

• Phase 2: eFACiLiTY® implementation in 4,200 branch offices pan India
• Automation to integrate turnstile gates and boom barriers with QR scanner to validate bookings facilitating hands-free and complete contactless check-ins
• QR code-based flag barriers in targeted locations

There is no one-size-fits-all solution for return-to-workplace plan but at its core Axis Bank’s decision to reinvent workspace planning with a greater focus on people, and the technology-enabled capabilities of eFACiLiTY^® has allowed us to co-create spaces that work, and be a part of this next generation agile workplace.

CLIENT

Gopalan Enterprises, one of the leading real estate developers in and around Bangalore, are well known for their creative approaches in planning and designing residential and commercial projects. The group is also engaged in the promotion of Residential and Commercial properties along with Shopping Malls, Special Economic Zones, Cinemas, Hotels, etc. With over 35+ years of experience, they have an astute clientele from around the world.

BUSINESS CHALLENGE

Gopalan Enterprises had deployed a legacy system to manage the monthly tenant billing for their 25+ shopping malls in and around Bangalore. The system was used to manually bill the tenants which was a time-consuming and error-prone task, so decided to reduce their manual efforts and automate the process.

Gopalan Enterprises was looking for a centralized system that could streamline and centralize their rental & concessionaire billing process, raise invoices that are detailed and understandable to their clients, and automatically post the invoices into SAP ERP.

SOLUTION

During their evaluation, Gopalan Enterprises was impressed with the scale of extensive experience SIERRA had in implementing Tenant Billing solutions for multi-tenanted facilities and found that eFACiLiTY® could offer a robust solution to take care of their entire invoicing process across all their shopping malls with the required customization.

Implementing eFACiLiTY® resulted in Gopalan Enterprises streamlining the billing process for all their 25+ malls that had over 350+ tenants on a centralized system. eFACiLiTY® was able to completely automate their billing operations and successfully integrated with SAP. The application was also adaptive to the government regulations on the current taxations and tax laws.

CLIENT BENEFITS

Now, eFACiLiTY® Tenant/Utilities Billing Software has become an integral part of the team’s seamless & stress-free billing process. eFACiLiTY® Tenant Billing System now automatically generates around 900 invoices per month, on-time, with the breakdown of utility charges, rental charges, common area apportions, concessionaire charges to their prestigious clients like ITC, TATA, Reliance, etc. saving several man-days of manual work with 100% accuracy avoiding all human errors.

Other benefits realised by implementing eFACiLiTY® Tenant Billing System:

• Simplified tenant billing process with automated bill creation and distribution
• Yearly/periodic rate escalations, service tax, TDS/withholding tax, etc. are automatically calculated reducing manual intervention
• Customized invoice templates
• Seamless ERP integration
• Overall Consumption management from Main Incomer ensuring all the utilization is completely charged

CLIENT

Ooredoo is one of the leading mobile telecommunication companies headquartered in Doha, Qatar providing mobile, TV, wireless, wireline, and content services to over 115 million customers worldwide, with operations spanning the Middle East, North Africa, and Southeast Asia. It is also the first operator globally to launch commercial 5G services in Qatar.

BUSINESS CHALLENGE

Ooredoo’s engineering team was relying on a legacy system to handle requests and manage escalations that were completely email-based. The maintenance operations across their office buildings & multiple sites were also maintained manually on a standalone windows application which was highly time-consuming and inefficient. Moreover, the absence of mobile application made it challenging for field workers to track and respond to priority helpdesk tickets and resolve them quickly.

To overcome these challenges, Ooredoo wanted to upgrade the existing system and automate all their maintenance operations; track & manage helpdesk requests raised via phone calls & emails from all their sites with strict SLAs to improve performance and reporting standards.

SOLUTION

Ooredoo and Gulf Warehousing Company (GWC) QPSC (Ooredoo’s technology partner) along with their third party consultant evaluated many leading products and unanimously chose eFACiLiTY^® owing to its simplicity, customization, mobility, and scalability. Ooredoo was fully assured that eFACiLiTY® was the right choice for automating and streamlining the facility management operations across their multiple locations. And considering the scale of extensive experience, SIERRA had in successful implementations for larger organizations across the world, Ooredoo was reassured.

eFACiLiTY^® Helpdesk & Knowledgebase System and eFACiLiTY^® Enterprise Asset Management Software went live in December 2018 across Ooredoo’s 30+ Major sites & 3000+ GSM sites enabling them to provide better helpdesk support and optimize their maintenance operations seamlessly.

Implementation of eFACiLiTY^® Enterprise Asset Management Software enabled Ooredoo to set up a centralized system and properly track & manage all their assets present across their multiple locations including telecom assets. It enabled the team to streamline maintenance operations, manage work orders, schedule preventive maintenance for all equipment/assets thereby improving overall efficiency and productivity.

eFACiLiTY^® Helpdesk and Knowledgebase implementation provided a new approach for handling requests through a ticketing process that tracked and monitored support tickets from all the sites on a unified platform i.e., centralized helpdesk management.

It enabled the helpdesk team to manage large volumes of service requests and swiftly assign priority calls to field technicians for quick TAT, thereby streamlining helpdesk ticket processing & enhancing user experience.

A specific tickets display screen was built for tracking vendor performance that provided a complete view of tickets raised and resolved with SLAs.

With the eFACiLiTY^® Smart Facility App, employees were able to make helpdesk requests easily and technicians were allowed to manage work orders, report needs, validate asset details on-the-move, view asset histories, and resolve support calls on priority.

Apart from the other implementations, eFACiLiTY^® also successfully integrated with PSIM, a third-party security management software that identifies equipment faults and raises alarms against which helpdesk calls were raised.

eFACiLiTY application customizations offered:

• Fuel receipt and transfer operations across all sites
• Multi-level quotation approval workflow
• Centralized store management
• Customized mobile application with Ooredoo branding
• Contractor-wise work order management
• GPS co-ordinates validation to scan QR code/Barcode during work order status change
• Auto-generation of work order for approved quotations
• Work order assignment to the contractor based on the nature of the job

CLIENT BENEFITS

Ooredoo now has an automated web-based service helpdesk that centralizes all their support requests on a unified platform. Also, the engineering team was relieved from the burden of logging and tracking the helpdesk calls and is now focused on solving high-priority issues. The customized intuitive vendor performance dashboard provides complete statistics allowing the facility managers to easily analyse the performance metrics of different service vendors.

With eFACiLiTY^®, Ooredoo also shifted to a more streamlined and robust maintenance module that helped them to automate the scheduling of preventive maintenance policies, track assets, all types of work orders (preventive & breakdown) completion within defined SLAs.

Other benefits include:

• Improved turnaround time for all maintenance activities
• Optimized labour costs
• Complex SLAs (Service Level Management) enforced now resulting in superior vendor management
• Improved quality of maintenance applying GPS verification for remote jobs
• Full mobility achieved with the highly personalized mobile app

CLIENT

Maersk is a Danish integrated container logistics company, active in ocean and inland freight transportation and associated services, such as supply chain management and port operation. Maersk is the largest container ship and supply vessel operator in the world since 1996. They have a dedicated team of over 76,000 personnel, operating in 130 countries enabling global trade for a growing world.

Source: https://www.maersk.com/

CHALLENGE

The meeting room bookings at Maersk were managed solely through a dedicated admin team. With approximately 500+ meeting rooms, the management of the reservation process was highly overwhelming and time-consuming.

As the meeting room booking process was based on MS Exchange and MS Outlook, there was no clear visibility on the utilization levels of the various meeting rooms and in case of booking clashes, it was cumbersome for the facilities administration teams to handle. Maersk felt the need for an integrated facility booking software and was on the lookout for an enterprise-class, user-friendly solution.

Maersk wanted a system with which they can implement the booking approval workflow for key facilities, a system that provides utilization analysis integrating with MS Exchange and MS Outlook for their 6 offices in India, China & Philippines to cover 500+ meeting rooms.

SOLUTION

Maersk compared a variety of facility booking systems to check if they fulfilled their requirements. Being a transnational company, Maersk looked for a consistent & scalable solution that had the scope to seamlessly expand across their business locations and enhance their workplace productivity. Maersk identified eFACiLiTY^® Facility booking System as a perfect solution that would improve the facility reservation process multi-fold and seamless.

eFACiLiTY^® was deployed on-premise across 4 locations in India i.e., Pune, Powai, Chennai, Airoli, and one location each in China – Chengdu, & Philippines – Manila.

eFACiLiTY^® Facility Booking System was completely integrated with their Microsoft Exchange Service which allowed the employees to book the required meeting rooms through their MS Outlook interface.

eFACiLiTY^® allows the users to make provisional reservations, search based on the seating capacity, identify meeting rooms with specific equipment, etc. The facility admins now have the ability to suggest alternate meeting rooms in case of non-availability of rooms at any given time, approve/reject booking requests for key facilities, view the occupancy statistics to plan/optimize area wise meeting rooms, future requirements, etc.

eFACiLiTY^® with its intuitive dashboards offered them the required statistics & information to understand and maximize space utilization and drive greater efficiency for space optimization in their workplace.

BENEFITS

• eFACiLiTY^® room booking system enabled the facility administrators of Maersk view occupancy patterns across departments and room types, peak hours of usage, etc. to optimize and plan for their future requirements
• Maersk employees can locate available meeting rooms based on the type of rooms, their seating capacity, attached facilities in the meeting rooms and make bookings with incredible ease
• Meeting reminders are automatic and professional looking invitees are automatically sent to internal and external invitees ahead of time
• With customizable workflows, Maersk was able to meet their complete requirements with respect to meeting room booking and management.

RESULTS

CLIENT

Bajaj Finserv Limited, a part of Bajaj Holdings & Investments Limited, is an Indian financial services company focused on lending, asset management, wealth management, and insurance. It is the most diversified retail-focused NBFC in the country and the largest financier of consumer durables. Bajaj Finance Limited prides itself on holding the highest credit rating of FAAA/Stable for any NBFC in the country today. It serves millions of customers in the financial services space by providing solutions for asset acquisition through financing, asset protection through general insurance, family protection, and income protection in the form of life and health insurance and retirement and savings solutions.

Source: https://www.bajajfinserv.in/

BUSINESS CHALLENGE

Bajaj’s admin team was managing their mailroom transactions on a standalone windows application that was not able to keep track of the consignments sent/received across their business locations. With a constant flow of consignments every day at their corporate headquarters and multiple office locations, tracking and organizing the consignments with an offline application was highly time-consuming and inefficient. Moreover, reconciliation at the end of the day was very difficult without knowing the exact status of each consignment.

The challenge was to automate their mailroom operations and provide a more streamlined solution to organize & track all their consignments end-to-end.

SOLUTION

eFACiLiTY^® offered Bajaj Finserv a flexible and streamlined mailroom management solution to automate their mailroom services. As they explored for a consistent & scalable solution that had the scope to seamlessly expand across their business locations, they found eFACiLiTY^® as the right fit! eFACiLiTY^® Mailroom Management System fulfilled the requirement of providing a unified platform across the locations, with an intuitive and easy to use interface.

Implementing eFACiLiTY^® meant that their admin team can log in from their desktops and view the consignment status any time from any business location i.e., a centralized mailroom management system. With email/SMS alerts triggered to the sender and receiver once the consignment is delivered from the mailroom, tracking & delivery became easy and smooth. The centralized solution reduced the manual effort involved in updating the data in both the origin and destination making the mailroom operations more efficient. The inbound consignments were scanned for veracity and were delivered seamlessly. All the consignments were tracked end-to-end, leading to improved response time in consignment tracking, a greater level of accountability for the consignments handled, and enhanced user experience.

eFACiLiTY^® Mailroom Management System went live across 3 corporate offices of Bajaj Finserv in Pune, Maharashtra and that number is anticipated to increase shortly.

Bajaj mailroom transactions have peaked with over 20,000+ in a very short span from the day of go-live with no consignments lost in transit. Bajaj has now automated their mailroom services with 100% efficiency and the number of transactions has been increasing steadily every month. Mailroom automation has helped them save on personnel costs while increasing efficiency with each step involved in the process.

CLIENT BENEFITS

Today, Bajaj Finserv has an end-to-end automated mailroom that provides increased visibility to the transactions in real-time to the admin team. The consignment reconciliation is no longer a time-consuming process and the team is assured over the workflow as they are in total control of each consignment. Other benefits include:

• Audit trail for each consignment
• Batch processing delivery of consignments
• Printing consignment number with respect to checklist/sender/consignment number/destination (To be delivered through Courier/Post/Hand delivery)
• SMS/Email alerts to the sender and receiver once the consignment is delivered
• User-definable consignment rate matrix i.e. consignment type-wise, Courier Service Provider wise, etc.
• Easy daily consignments reconciliation with provision to view the pending consignments yet to be delivered
• Configurable alert notification for tracking, deliveries of consignments, etc.

THE CLIENT

EY is one of the big fours in consultancy services providing advisory, assurance, tax, and transaction services that help solve their client’s toughest challenges and build a better working world for all.

With a mission to helping clients solve their toughest issues, EY helps organizations identify and capitalize on new opportunities. From mobility to health care to future cities, traditional industry boundaries are being disrupted, as sectors converge to adapt to technological and societal changes. EY helps to navigate this fast-changing environment with agility, fresh thinking, and embrace industry disruption as an opportunity.

EY India operations have over 50,000 employees and a pan Indian presence of 22 sites across major cities in India.

BUSINESS CHALLENGE

EY was using an internally developed tool for managing its Helpdesk operations for allowing its employees to raise tickets for reporting their facility administration related issues. This needed a revamp and had to be fixed with a seamless and highly configurable module.

The asset/equipment maintenance management of their facility across the sites were done manually and fed to a standalone windows application and this needed automation to make maintenance operations efficient.

EY was on the lookout for facility management software to automate and streamline their facility management operations. The Helpdesk Management System and Maintenance Management system were high on their list of priorities.

eFACiLiTY^® SOLUTION

EY found eFACiLiTY® to be extremely modular compared to other software’s available in the market. It was an easy fit for EY’s replacement of its standalone Helpdesk module and existing manual processes for maintenance management. The multi-site, multi-location feature of eFACiLiTY® enabled EY to deploy the Helpdesk Management System and Maintenance management system across 6 cities and 22 offices in the country seamlessly.

CLIENT BENEFITS

Today, EY has implemented the Helpdesk Management module and centrally tracks every ticket raised in its 22 offices across 6 cities in India. The Helpdesk sees an average of over 1100 tickets raised every day. This has streamlined their helpdesk management with tickets being closed within the stipulated turnaround time ensuring a world-class service experience for their employees. The dashboard gives them the status of the overall scenario in real-time across locations in terms of tickets raised, tickets resolved and those to be attended to.

The maintenance at EY facilities across the country has become very easy, thanks to eFACiLiTY^® Maintenance management module, they have moved from a manual maintenance log to a well-designed and robust maintenance module. Both preventive and corrective maintenance is done at the right time and notification alerts keep the maintenance management team in full control of their facility.

CLIENT

Morpho India is one of the largest manufacturers of chip cards in India. Smart Chip Private Limited is a subsidiary of Morpho cards GmbH (Germany) incorporated in 1996 and is engaged in smart cards, biometrics, bank cards, and other related services. Its products/solutions are used in the Indian ID market in the areas of e-governance, healthcare, transport, and banking.

BUSINESS CHALLENGE

Morpho Smart Chip Private Limited is the biometric solution provider & kiosk device service partner for all the schools in Chhattisgarh. As a part of this government project, they wanted to implement a helpdesk solution that will enable their operations team to manage all the support requests seamlessly and provide services in a time-bound manner.

The Morpho helpdesk support team was centrally managed to provide support and services to over 50,000+ schools with working technicians in the field. They wanted to integrate every request from the schools mapped to the Helpdesk software so they can keep track and action them or resolve them. The challenge was to automate the ticketing process, track & manage the support issues raised via phone calls with strict SLA’s.

SOLUTION

After extensive deliberations, Morpho decided to implement eFACiLiTY® Helpdesk and Knowledgebase for its scalability, customizability, and intuitive features that could work smoothly for an environment that has a flurry of support requests coming in and multiple technicians working in tandem.

eFACiLiTY® was implemented for Morpho in 2017 to record, track, and resolve service requests from 51,465 schools in Chhattisgarh. Implementing eFACiLiTY® meant that their helpdesk support team can track & monitor support tickets from all the schools on a unified platform i.e., a centralized helpdesk management system.

The helpdesk calls are recorded based on complaints received via phone calls, and OTPs are triggered from eFACiLiTY® to the end-user for authentication & confirmation while resolving the complaint. The ability to record FAQs, links, faults, and solution history in eFACiLiTY® Helpdesk and Knowledgebase enabled the team to address/resolve repeated queries with quick turnaround time. The team either rectifies the problem remotely or if it required a hardware repair, a field engineer is swiftly assigned for the requested services. Priority-based escalations, & escalations based on defined SLAs enabled them to identify complaints that required immediate attention and eliminate significant financial penalties being incurred in the case of SLA breaches.

CLIENT BENEFITS

Morpho now has an automated service helpdesk that has all their support issues centralized & chaos-free. The ability to assign tickets to specific requests raised helped them to organize and monitor the process effectively leading to improved TAT, streamlined helpdesk ticket processing & enhanced user experience. The intuitive features of eFACiLiTY® have helped them in handling incoming requests, delegating them to the correct team member with utmost ease, thus increasing the resolution rate gradually.

Interactive graphical dashboards providing a complete view of tickets raised and resolved with SLAs, and reports based on these findings have helped them gain complete control over the entire helpdesk support process. The admin team has taken comfort in knowing that the services requested are immediately acknowledged, and they have become more efficient with their time utilization. Other benefits include:

• Priority assignment based on the nature of the faults
• Recording of all events throughout the life cycle of a call
• SLA Elapsed, closure time nearing SLA alerts, and breach notifications
• Escalation, prioritization, categorization of calls based on SLAs
• Ability to record solutions and post in the knowledgebase for repeated queries
• Configurable penalty charges

THE CLIENT

Dubai Airport Terminal 3 is the largest terminal in the world by floor area and is part of the world’s largest airport terminal, sprawling over 1,713,000 m² (18,440,000 sq. ft.) of space.

Dedicated for use by Emirates Airline, Terminal 3 increased Dubai Airport’s total capacity by over 43 million passengers per year to 60 million when it opened along with an associated airside facility known as Concourse B in 2008. The Terminal 3 complex also includes Concourse A – a purpose-built facility for A380, which opened in January 2013 increasing the airport’s capacity to 75 million passengers per annum. Concourse C became part of the Terminal 3 complex in 2016 when Dubai Airport opened Concourse D as the new home for 60 International airlines.

Dubai airport delivers a world-class experience to customers by providing safe, secure and environmentally responsible airports. An impressive range of shopping outlets, international restaurants and cafes and no less than three of their own Timeless Spas, makes Emirates Terminal 3 – a destination on its own.

BUSINESS CHALLENGE

With a large airport and shopping area that has over 890 tenants, the airport Terminal 3 was a challenge in terms of facility management especially the tenant management and their utility billing. Post inaugural of the Terminal 3, the facility management team addressed all the work related to tenant’s power consumption, meter readings from the central software and raising invoices manually. It was really time consuming task and needed to be automated.

Dubai Airport was looking to automate this process with an easy to use tenant billing system that could tightly integrate with their BMS powered by Niagara AX 3.6 version.

THE SOLUTION

During the selection process, Dubai Airport saw an opportunity in eFACiLiTY^® to deploy a plug and play module that can take care of all the tenant billing needs. Dubai Airport integrated the eFACiLiTY^® with their BMS directly and seamlessly went live in 2015.

The solution was designed to have any number of utility billing for clients and their services.

BENEFITS

Today, eFACiLiTY^® powers over 890 shops marked under 7 zones around the vast Terminal 3. The Airport and the tenants are happy having one of the transparent utility billing system in place. This gives them an idea of consumption patterns and helps in energy planning for the future.

The invoice displays the carbon footprint of each of these tenants making them more responsible with their usage and gives them a target to reduce the carbon footprint in the future.

Here’s how the consumption pattern is presented to end user clients:

1. Consumption Pattern: Last 6 months’ service usage pattern is printed in a bar chart for the user to view their consumption pattern
2. Sustainability Pattern: Six months of sustainability pattern in a bar chart
3. Carbon Footprint: Display of consumption and the relative carbon footprint and whether that is increased or decreased

A reference of the partial Invoice image which has the carbon footprint

THE COMPANY

The client was a top Indian conglomerate with businesses in diverse sectors across energy, petrochemicals, textiles, natural resources, retail, and telecommunications with its headquarters in Mumbai. The company was also the latest to join the telecom revolution and heralded the cheapest internet rates in the world. The corporate office was a park with over 45 buildings catering to the different subsidiaries and group companies.

BUSINESS CHALLENGE

The group with many departments, subsidiaries and their offices at their corporate headquarters, were used to raising innumerable requests every day. It was all manual and with so many requests for services, it was tough for them to service it and keep track of the same. The solutions were delayed, the requests got lost sometimes and some never saw the solution for which it was raised. It wanted to streamline the process and be in control of the whole exercise.

With a spread of large number of sites across the nation and counting, the group wanted to ensure a very integrated helpdesk management system that would seamlessly ensure tracking request and service them in a time-bound manner.

It wanted to integrate every request in the organization mapped to the Helpdesk so they can keep track and action them or resolve them with service level agreement.

The group after an extensive market search and deliberations, decided to implement eFACiLiTY® Helpdesk and Knowledgebase for its scalability, web integration and easy to use features.

THE SOLUTION FROM eFACiLiTY®

eFACiLiTY® Helpdesk and Knowledgebase Management System fit the right requirement for the kind of scale and location spread the group has because it was not the usual help desk that was in the market. eFACiLiTY® had all the features that could work for an environment like that of the business house that had many group companies and multiple department working in tandem.

eFACiLiTY® Helpdesk and Knowledgebase Management System manages all their request raised and follows up taking the request to its logical end; the action taken reports help the management understand the status on a dashboard giving them total control over the tickets raised and solved.

The analysis helps to improve the turnaround time and help achieve the department’s KRAs. Today any request gets logged into the central system are monitored for the resolution within the specified time and has seen the resolution rates increase many folds. This was custom built with rich features that were unique to the organization. This has increased productivity and helped achieve better turn around on services requested for the organization.

BACKGROUND

A top Indian conglomerate with businesses in diverse sectors across energy, petrochemicals, textiles, natural resources, retail, and telecommunications wanted to streamline their mailroom operations. The business house has a corporate park in Mumbai its headquarters and has over 5000 sites and growing in operations for its varied business subsidiaries. They had their own mailroom process and handling the logistics internally along with courier companies as partners.

THE CHALLENGE

The business was managing over 6,000 consignments across the country on a day to day basis. The mailroom operations were managed on standalone windows application across all locations without any coordinated tracking of the consignments. The lost in transit was a routine affair due to multiple reasons and there was no tracking of the consignments.

With a massive 3,300 plus locations on individual systems and not connected, it was a challenge to integrate the whole logistics solution on web and customize them to their unique requirement and scale in terms of IT infrastructure. It needed to track every consignment from the origin to the destination, to the safe hands of the rightful owner. Moreover, it was very difficult to reconcile the day’s work without knowing the exact status of each consignment.

It also had to make deliveries for the CXOs and the senior management that needed data to be updated at the place of delivery on the go.

THE SOLUTION

eFACiLiTY^® offered its Mailroom Management System to streamline the entire operations and took in the custom requirements that were unique for the business group, with mega corporate office and over 3,300 locations across the country.

A web application meant it was easy to login from any of the locations and update the history/tracking of the consignment. With barcode generated for every consignment, the data updating was just a one-time affair. The consignment can be tracked to the destination and scanned for veracity and delivered accordingly.

Today, the business group has achieved a near 100% efficiency in its mailroom management with its tracking of consignments end to end from origin to the destination.

The numbers have grown to over 8,000 consignments in a day and spikes to over 15,000 during festive seasons and it’s all managed-on Mailroom Management System, the lost in transit coming close to zero.

They reconcile the consignments every day and are in full control of each consignment’s day in and day out.

The module also has a mobile application extension for personal deliveries to the senior management that is updated at the time of delivery.

FEATURES

• Easy tracking of inbound/outbound consignments
• Bulk/Batch processing delivery of consignments through Bag/Super envelope
• Provision to generate barcode/QR for the consignment
• Printing consignment number with respect to the checklist/sender/consignment number/destination (To be delivered through Courier/Post/Hand delivery)
• Triggering mail to the sender and receiver once the consignment is delivered from the mail room
• User-definable consignment rate matrix – consignment type-wise, Courier Service Provider wise
• Consignment delivery tracking through Web and Mobile app with delivery confirmation notification
• On screen signature capture for acknowledgement of deliveries
• Provision to view the pending consignments yet to be delivered, reconcile consignments on a day to day basis
• SLA based on the type of consignments
• Audit trail for each consignment
• Configurable, alert notification for tracking, deliveries of consignments

The Client

State Bank of India often called as ‘the banker to the nation’ is a fortune 500 company, owned by the Government of India. Headquartered in Mumbai, it is India’s largest public sector bank providing banking and financial services across the globe.

SBI created a Global IT Center in Hyderabad, a new modular facility with one of the largest data center in the financial domain, as a part of its expansion plans to enhance its IT infrastructure. It was one of the ambitious rollout of an IT infrastructure in India, a state-of-the-art a hyper scale facility, with lot of advanced features housing about 1050 Network/Storage/Communication racks.

It is a highly restricted and secured infrastructure since it is the nerve center of all financial transactions for the banking behemoth. It is also interesting to note that the data center is designed like the logo of the company. This facility is one of its kind in terms of a data center. The security and safety is paramount and is integral in its operations given that millions of transactions happen online at a time the country is poised for a digital leap in terms of fintech.

The Challenge

Honeywell, the BMS implementation partner for SBI wanted to have a fully controlled visitor management system that could be seamlessly integrated into their access control system, to monitor & track visitors in real-time. The physical infrastructure was in place, and they wanted to leverage that with a visitor management system that could make the best integration of their access control systems, scanners and other software, to screen visitors, register them, print badges and give restricted access in terms of time and location.

The Solution

Honeywell, during its discussions and market research found eFACiLiTY^® Visitor Management System to be very suitable and easy to integrate with the customization required. The SBI tech team was fully assured with the scale of extensive experience SIERRA had in executing government projects across the world. It is significant that eFACiLiTY^® Visitor Management Module is fully compliant of ISO 27001:2013 requirements, the internationally recognized best  practice framework for an Information Security Management System (ISMS).

With eFACiLiTY^® Visitor Management ISMS comes integrated as a standard.

• Custom workflows & approvals
• User-definable visitor badges
• Seamless integration
• Centralized visitor management
• Instant notifications
• Visitor tracking & reporting

December 2017 saw SBI and eFACiLiTY^® coming together to deploy eFACiLiTY^® Visitor Management System at the SBI Global IT Center, Hyderabad, India and the system went live in Jan 2018.

Some of the features of eFACiLiTY^® Visitor Management System:

• Foolproof visitor management solution which allows only preauthorized visitors to the data center
• Seamlessly integrated with SBI’s access control system for tracking visitor movement within the data center
• Automated visitor sign-in/sign-out thereby eliminating unauthorized security breach
• Single-point dashboard to view visitors’ lifecycle across multiple locations of the data center, enhancing their operational visibility
• Comprehensive visitor database access for SBI team, all in a single click to ease tracking and monitoring
• Real-time host availability tracking and instant host notification for visitor’s approval to the data center
• Custom made badge/pass printing with visitor photo along with facility visitor regulations and disclaimers
• Register all materials carried in/out & returnable items
• Time-bound/permissible area restricted access tracking and breach of time/restricted access notification in real-time
• Visitor history tracking for blacklisted visitor verification

Key Benefits

eFACiLiTY^® Visitor Management System proved to be the perfect solution for the unique visitor management requirements of the SBI Global IT Center (GITC) in real-time especially for such a restricted, secured and important infrastructure.

SBI team now has the advantage of a very robust eFACiLiTY^® visitor management system with key benefits that include:

• Real-time visitor data, tracking & monitoring
• Access control integration
• Automatic sign-in/out
• Overstay alerts/Instant notifications
• Improved operational efficiency
• Optimized data center security
• Comprehensive reporting

It is rather difficult to keep track of and manage the several assets used in a fairly large facility. It can be a tedious and time-consuming task subject to human fallibility. Thankfully, thoughtful companies have developed software solutions that take out the drudgery and improve the overall efficiency, contributing to a healthy bottom line in the process.  Moreover, the precious time saved is substantial. Here are 8 awesome benefits of Computerized Maintenance Management Software (CMMS).

Extended life for Assets

A major benefit is an extended life an asset enjoys, making the investment worthwhile. More often than not, the life of an asset depends on the way it is handled and maintained. If maintenance is carried out promptly, which is possible only through a proactive approach, the life of the asset gets extended automatically. Enabling preventive maintenance, a CMMS helps keep track of minute details and schedules maintenance jobs, monitors the progress, and generates work orders automatically, reminding the Facility Managers about the pressing tasks to be carried out.

Minimum Downtime

When a CMMS is in place, it effectively manages all the assets in the building, thereby reducing downtime which translates to cost savings and overall efficiency. By virtue of knowing the precise condition of every single asset, breakdowns are reduced. With reminders and escalations built into the system, work orders are generated automatically and an asset never lies useless and idle for too long. Reduced downtime also adds to the morale of the workforce and increases efficiency.

Obsolete or upgradable?

It is easy to detect whether and when any of your assets are becoming obsolete or need to be upgraded. The track history of each asset helps manage machines and systems efficiently and decide on a quick upgrade or replacement. Detecting impending faults helps prevent breakdowns, saving time and money in the process.

Compliance rendered easier

With several assets used in most organizations needing to comply with certain regulations and mandatory conditions, it is easier to fulfill compliance needs through a CMMS. The software ensures that necessary checks are conducted at the right time, and even documents the findings to substantiate compliance. For instance, the hazard of maintaining time-sensitive fire-fighting equipment is taken care of effectively.

Efficient maintenance

Whether it is the vendors or contractors entrusted with the task of maintaining assets, either needs to be given correct information on time to carry out necessary maintenance tasks quickly. A CMMS not only stores information about the vendors and contractors but also tracks the requirement of parts and triggers work orders, which it shares with them and the respective departments in the company.

Inventory control

Apart from keeping the assets in working condition, it is important to have a well-managed inventory. Be it replenishing spares or office necessities, inventory is the key to the uninterrupted functioning of an organization. In addition to keeping a sharp eye on inventory levels, a CMMS also helps manage the SLA without any breaches. What’s more is tons of paperwork is saved automatically, not to mention the time.

Better productivity

When assets are maintained efficiently it automatically leads to increased productivity throughout the organization. The staff assigned to take care of the assets will find that they have more time on their hands that can be gainfully used, thanks to the CMMS. With unexpected breakdowns virtually ruled out, most of the departments will report less downtime. Moreover, scheduling maintenance and repair tasks become much more efficient.

Financial planning and forecasting

In order to effectively manage costs, it is important for an organization to have access to financial information. CMMS can generate cost reports for all the assets in the facility, thereby offering a perfect solution. These reports will be crucial for budgeting and forecasting by providing vital information like total expenditure and costs involved in procuring and maintaining such assets.

After reading all the benefits of having a CMMS solution in place, if you feel like you need a new CMMS software consider eFACiLiTY® Enterprise Asset Management Software (CMMS/EAM).

Your business needs eFACiLiTY® Enterprise Asset Management System (EAM/CMMS) to adopt a holistic approach to Asset Management, Property Management, and Computerized Maintenance Management, enabling your facility managers to track, maintain and monitor your assets, properties, facilities, and equipment to achieve optimum performance throughout the asset lifecycle.

To know why you should switch to eFACiLiTY® EAM/CMMS schedule a demo with us today!

eFACiLiTY® Enterprise Facility Management System was awarded the Best Workplace & FM Technology at the iNFHRA‘s Workplace Partner Conference & Awards 2020-21 held on Wednesday, 24th February 2021. The live workplace partner awards is the first of its kind virtual awards organized by iNFHRA recognizing the support provided by the Service Partners, Product Manufacturers & Technology Providers to the Corporate Services team during the current pandemic.

iNFHRA is an industry body that epitomises the interests of industry and trade, interfaces with the Government on policy issues, and interacts with counterpart international partners to promote bilateral issues. The awards were a part of the Infrastructure, Facility, Human Resource and Realty Association (iNFHRA) which enables government and industry bodies to deliberate on policy issues and interact with international partners to promote the globalization and economic development of the Indian industry.

Products & services from a wide variety of sectors and industries from all over India were recognized under various categories in the virtual awards ceremony. SIERRA submitted the nomination for ‘iNFHRA WORKPLACE PARTNER AWARDS 2020-21’ under the ‘Best Workplace Technology’ category. The nominations were screened by a prolific jury of end clients, from different industries, and eFACiLiTY® was awarded the winner amongst the other leading products from the industry that were nominated in the category.

eFACiLiTY® Enterprise Facility Management Software is a leading web-based IWMS/CAFM software that competes with world-leading products in the IWMS/CAFM/EAM/CMMS space. eFACiLiTY® is the most comprehensive CAFM/IWMS solution in the world with 35+ stellar modules that allow facility managers to manage facilities operations on a unified platform seamlessly. eFACiLiTY® also serves the Environmental Sustainability, Health & Well-being needs of the Smart Buildings.

The Award was acknowledged by Mr. David Raja P, Director- Client Services in the virtual awards ceremony.

As this year 2020 has certainly been a year like no other, we’d like to express our heartfelt gratitude to our existing clients and our new clients for their association and continued trust during this pandemic. Your continued support during this difficult time helped us to take care of our employees without any pay cuts and layoffs.

Despite this year’s unique challenges, we managed to find some success and we wanted to share our high points with you.

SIERRA was awarded Excellence in Environment Management at the prestigious ITC Sustainability Awards 2019 organized by CII.

Our sincere gratitude to our long term customers JT International (JTI), Hero MotoCorp, and DHL for their continued partnership with us.

We are pleased to have started working with the below renowned organizations this year!

• Axis Bank Limited, India
• Anti-Doping Lab Qatar (ADLQ), through Q-Tec Facilities Management W.L.L.
• IndoSpace, India
• ZF Wind Power, India
• Panchshil Realty, India
• VWR – Part of Avantor, USA
• ServiceDott Pte Limited, Singapore
• Havelock City, Sri Lanka, through IQ Systems (Pvt) Ltd
• Yes Bank, India, through Quess Corp
• Hindustan Unilever Limited, India, through Craftsman Automation
• British Biologicals, India, through Craftsman Automation

We wish you all the best as we enter a brand new year, and hope that 2021 will bring an end to the pandemic and restore normalcy to our lives.

Thank you for your patronage!

Managing a business, big or small, is a challenging task. Fortunately, there are available technologies that automate the repetitive duties of managers and their employees. Due to the astounding benefits that enterprise facility management solutions provide, Markets and Markets reported that such an industry could have a global market value of $65.5 billion by 2025. A large portion of the market valuation is due to the continuous automation of start-ups to large enterprises.

Since there are numerous applications available, it isn’t easy to decide which platform is right for your company. If you are weighing options for facility management software that suits your needs, continue reading this article to know the key features and things you need to consider before purchasing the said business solution.

1) Take advantage of free trial and demo

When choosing the right business solution, it is beneficial to look for programs that offer a free trial. This way, you can test the functions of facility management system and decide whether the app responds to your business’ needs. It also allows you to evaluate the platform’s user-friendliness. During this time, you can ask your employees for comments and suggestions about the program. You can then communicate with the provider to let them know if there are changes that you want to make before purchasing their digital product.

Aside from product assessment, a free trial enables you to save resources since there is no monthly or annual commitment. You can quickly opt-out of the trial period if you and your team have negative concerns about the platform. Be sure to note the cancellation date to ensure that the provider will not charge you with a monthly fee.

2) Look for a customizable program

It is also crucial to search for a customizable software solution. This way, you can highlight the features that your team needs. Since the trial period gave your team a glimpse of the program’s features, you can request the provider for modifications to suit your company’s nature and goals. Customizability even enables the app to handle processes that are unique to your business. Hence, if the provider is rigid with their app’s functionalities, it would be best to look for other options.

It is advisable to use a facility management system that offers different hosting and licensing options. For instance, consider a provider that allows you to host your platform in the cloud or on-premise. For small businesses, it might be a good idea to opt for cloud-hosted apps. Due to remote hosting’s popularity among start-ups to mid-sized companies, a study from Market Research Future uncovered that web hosting’s global market could reach up to $32.14 billion by 2023. Alternatively, multinational companies usually have their servers, so they choose on-premise deployment over shared hosting.

3) Consider a multi-platform app

Like any software solution, companies must look for a cross-platform facility management app. This feature allows you to access its tools and functionalities using any browser and device with an internet connection. Whether your company uses Windows, Linux, or macOS, you can still utilize the program. Through this feature, you can then access files anytime and anywhere. A multi-platform app is especially beneficial for companies with remote workers.

A cross-platform program also enables you to take advantage of certain features, such as quick response (QR) code and radio frequency identification (RFID). Through QR codes, your clients can easily register for events and reserve facilities. They can also pay fees by simply scanning the code. Additionally, RFID helps your employees track pieces of equipment easily. Even after the coronavirus pandemic, people will still be cautious of physical interactions. Hence, digitizing your operations is useful both for employees and customers.

4) Take advantage of artificial intelligence (AI)

AI continuously helps public institutions and private companies to reduce problems due to human error. Moreover, an automated facility management system features predictive maintenance and analytics. As a result, the platform provides information about equipment’s lifespan and the needed repair services. You can then decide whether pieces of equipment are worth purchasing. This process then helps you save resources, such as time and money. It even enables you to accurately predict budget allocation for certain physical assets.

AI technology’s latest trend provides you with a 3D model of your building. This visual representation helps you improve safety on-site and explore the possibilities of a more practical layout. What’s more, it contributes to more secure properties. Thus, AI technology is an excellent addition to a facility management software program.

5) Research about vendor support

Like any software tools, an enterprise facility management system also experiences technical issues. You might also have general concerns while using the digital product. Due to such circumstances, you will need reliable customer support from the software provider. It is then crucial to look for a provider that extends 24/7 support through different channels, such as emails and telephone calls. This way, you can quickly start using the program again. This feature also ensures that your business operations will not be compromised during system downtime.

Aside from talking to the vendor’s representatives, you can also read customer reviews on different sites. Some websites even have forums where clients share unbiased information about software tools. The reviews include ratings on general and niche-specific functionalities. You can then compare platforms under the same category and uncover if a provider offers excellent client support.

6) Include billing and payroll management tools

Regardless of your business’ industry, it is crucial for an asset and facility management system to have billing and payroll processing tools. This feature enables you to collect payments from your clients conveniently. An enterprise facility software tool also allows the creation of purchase orders for a supplier. Additionally, the payroll management system will enable you to create your employees’ pay sheets. Thus, aside from physical assets, such as pieces of equipment and buildings, this type of software program helps keep track of your company’s finances.

You must also look for a program that can be linked to a third-party accounting system. This way, you can have consolidated financial data. This feature also guarantees that your financial information aligns with the bank’s records. Hence, it allows for more efficient business operations and helps you avoid legal sanctions.

7) Look for event scheduling capability

Another crucial function of physical facilities management is the inclusion of event scheduling tools. Through these tools, members can register for events or reserve establishments. Besides, they help businesses to set maintenance and repair schedules that don’t interfere with scheduled programs.

What’s more, native apps can send automatic reminders regarding scheduled repair or functions. As a result, your team and your clients will always be updated on important dates. This process contributes to the efficiency of your company’s events and processes. Thus, it would be best if you searched for a platform with robust event scheduling functionality.

Managing your business’ facilities effectively

Through facility management software solutions, you can control your day-to-day business operations. But, before purchasing a software license for your company, be sure to take advantage of the free trial. It is also advisable to look for a platform that has event scheduling capabilities, billing management tools, exceptional customer service, and AI-powered functionalities. Lastly, consider a multi-platform app that is customizable so you can tailor it for your business’ unique needs.

If you are looking for an option to start with, you can check out eFACiLiTY®, an enterprise facility management solution that helps businesses oversee and stay on top of their entire facilities operations. It centralizes handling of people, assets and maintenance in a single system. If you are interested, you can request an interactive demo of the product to get an overview of entire features and functionalities.

ISO 27001 is one of the most widely recognized and internationally accepted information security standards. It identifies requirements for a comprehensive Information Security Management System (ISMS) and defines how organizations should manage and securely handle information, including appropriate security controls.

This certification is an assurance that your information is handled with utmost safety & security at SIERRA by complying with an internationally recognized security standard.

As part of the certification audit, we had to meet rigorous assessment criteria and demonstrate that it has a systematic and ongoing approach to mitigating information security risks, that affect the confidentiality, integrity, and availability of company and customer data and guarantee stringent data governance. The standards and audit considers not only IT but encompasses the entire business operation, including its people, processes, and technology, and assures the robustness and quality of SIERRA’s risk management processes to information security.

eFACiLiTY® product design, development, testing, delivery, support, and implementation aspects are fully covered in the scope of our ISO 27001 certification.

We have formally adopted a broad set of security best practices in product processes & procedures and this certification confirms our continuous commitment to the security, confidentiality, and availability of our services to the clients.

Compliance with this globally recognized standard certifies that our technology, processes, procedures, methodologies, and employees that serve our customer’s requirements follow the leading best practices to secure client’s data with eFACiLiTY®.

We have developed and implemented processes and procedures to provide requirements for establishing, implementing, maintaining, and continually improving the most robust information security management system at SIERRA.

*Pursuing

COVID-19 outbreak has changed the rules in the way businesses operate and it has re-iterated the need to pay attention to how facilities should be maintained and services are to be delivered in built environments.

The world is seeking to build back the workplaces better in the wake of this unprecedented pandemic. Apart from deploying a multi-disciplinary team to develop, implement and monitor the ‘return-to-work plan’, it is also the management’s responsibility to build a workplace that ensures the safety & well-being of the employees coming back to work.

We at eFACiLiTY^® believe there is no shortage of alternatives at our disposal to help you implement the right prevention and containment strategies in your facilities. Promote productivity with the health & wellness of the employees facilitating their transition from remote work to workplace distancing smoothly.

eFACiLiTY^® understands the growing need for automating your FM process right from service requests & maintenance, providing access to visitors, and workspace customizations. Below are the top and the most customizable CAFM/IWMS tools from eFACiLiTY^® that will help you manage your built environments effortlessly in this new-normal era.

eFACiLiTY^® Incident Management

• Custom incident workflows for COVID-19
• Register Incidents and assign investigation teams
• Track all activities, root causes and corrective actions
• Escalate, prioritize, categorize incidents
• Comprehensive analytics with compliance to ITIL standards

eFACiLiTY^® Space Management System

• Configure/allocate spaces implementing social distancing norms
• Book hot-desk/workspace with QR codes
• End-booking notifications to disinfect used workspaces
• Restrict time-slots allowing disinfection & deep cleaning
• Limit seating by restricting occupancy levels location/department wise, odd-even policies
• Book seats in cafeterias/dining areas complying to social distancing norms & defined time-slots
• Validate employee access in the facility using colour coded unique QR codes for everyday

eFACiLiTY^® Visitor Management System

• Allow visitors to declare their travel history, health information using customized forms before sign-in
• Temperature and other information capture for all visitors at the entry points
• Contactless entry/exit with a digital visitor pass with QR code for quick verification
• Real-time visitor movement tracking to trace contacts with integration with access control, Bluetooth devices

eFACiLiTY^® Facility Booking System

• Make collaborative areas accessible with spatial distancing
• Displays meeting room capacities applying social distancing norms
• Increase intervals between two meetings to enable disinfecting & cleaning activities
• eFACiLiTY^® Smart Facility App to operate HVAC & lighting eliminating contact with high-touch surfaces
• Automated tickets/alerts for housekeeping activities to disinfect the meeting rooms

eFACiLiTY^® Occupant Health & Wellbeing App

This module caters to the human health and wellness standards for buildings specified in the WELL Building Standard™, the leading global rating system constituted by The International WELL Building Institute™ (IWBI™) and also the Fitwel standard created by The Center for Active Design (CfAD) in partnership with the U.S. Center for Disease Control and Prevention (CDC) and the General Services Administration (GSA).

The organizations attempting either of the above standards can meet many of the requirements by implementing the eFACiLiTY^® Occupant Health & Wellbeing module. The key aspects covered are,

• Indoor/Outdoor Air-quality alerts by integrating with IoT sensors and BMS/BAS systems
• Instant access to the latest water quality reports
• Physical activity tracking and organization-wide leaderboards to foster interest in the same by integrating with popular personal activity tracking devices/apps
• Encourage eating healthy food, display nutrients, sugars and ingredients used in a meal, disallow consuming foods with allergens not suitable for individuals, keep track of their calories intake by integrating with the cafeteria/food ordering module
• BMI/BMR calculations, calories burnt vs intake trends etc. to create more awareness
• Disseminate knowledge articles relating to Mind, Body, Nourishment and General Health
• Publish training sessions, videos relating to human health and wellness

A facility leader’s roles and responsibilities have always been dynamic with the ever-changing challenges, and this time it’s not the words but the actions that will determine the safety of all. The health of its people today determines the health of the organization and the economy.

To know more about how we can help you on your re-entry strategies, please do get in touch with us and we will be happy to share everything that we know about how many of our customers are handing the current challenges.

With security threats increasing rapidly in the corporate landscape the only way to ensure security in your premises is by being proactive in terms of having a robust security solution in place, & streamlining how you identify employees/visitors and provide access to your facility, etc.

eFACiLiTY^® provides a comprehensive approach to your workplace security management with our Visitor Management & Patrol Management System. These state-of-the-art systems are continuously upgraded and optimized while also being receptive to the industry’s dynamic needs, having soft edges around employee’s sensibility and safety.

eFACiLiTY^® Patrol Management System
A complete solution for guard patrol management

eFACiLiTY^® Patrol Management System makes guard patrolling effective by providing dynamic routes, performance measurement, and improving the rostering/attendance management of your security guards.

You can now use your smartphones to track the attendance & active patrolling of your guards!

Guard Patrolling

• Create patrol checkpoints & dynamic routes
• Shift / Security guard wise route assignment
• QR Code / NFC scanning / GPS tracking options for recording the patrol beats using smartphones
• Hits / Misses based security guard performance score
• Patrol performance reports & dashboards
• Incident reporting with photos / videos
• Raise SOS or emergency alerts

Guards Rostering & Attendance

• Security shift rostering, & shift management across multiple sites
• Roster approval and re-assignment
• Attendance tracking with clock-in/out provisions
• Leave/permissions requests & approval
• View leave eligibility and track approval status
• Security clock-in/out by scanning QR code/NFC tag
• Integrates with most access control/time & attendance systems
• Overtime tracking & reporting
• Integration with payroll software
• Human Resource Management System with Payroll Processing available for managing the entire workforce

eFACiLiTY^® Visitor Management System
Hassle-free visitor management

eFACiLiTY^® brings you the most interactive visitor management system that is highly configurable and designed to suit your custom workflows and enterprise needs. It works to streamline visitor management in large office buildings or factories or any highly secured facility effectively.

• COVID-19 proof visitor management
  • Custom sign-in workflows to collect travel history
  • Visitor sign-off on Health Declarations
  • Hard stops during pre-registration to record body temperature & other symptoms of illness
  • Track visitor movement to identify occupants coming in contact
• Custom workflows for visitor specific sign-in, multi-level approval workflow, time-bound & visitor-specific access requirements
• Central implementation to monitor sites across geographies
• Multi-lingual support for easy and intuitive visitor check-in experiences
• Online requests for appointment and pre-registration for groups & individuals
• Email / SMS / App notifications on appointment requests, approvals, and rejections
• Today’s appointments and expected visitors
• Business card scanning, NFC, smartcards/e-passport integration for speedy registrations
• Customizable badge pass printing with facility visitor regulations
• Print QR Codes posters for quick visitor registration/sign-in
• Time-bound & location-specific access validity management through Barcode/QR Code/NFC/RFID integration
• Visitor photo and signature capture, Items carried in/out & returnable items tracking
• Access control system/turnstile gates integration
• Multi-level gate pass visitor’s approval workflow
• Visitor E-Pass generation
• Enhanced visitor history tracking with visitor badges
• Trigger mass evacuation alerts to visitors, alert hosts & send on-site visitors list to security personnel
• Real-time reports & analytics, visitor feedbacks, actionable insights
• Intuitive dashboards to view visitor status real-time
• Blacklisted visitor/watchlist verification
• Face recognition Integration
• MS Exchange / MS Outlook integration for appointments calendar
• Aligns with ISMS, HSE, & GDPR compliance requirements

eFACiLiTY^® aims to deliver customer-driven software products and we are well-equipped to handle your progressive business needs. The custom workflows and flexible integrations of eFACiLiTY® will help you incorporate new security requirements seamlessly.

To know more about how eFACiLiTY^® can help you complement your workplace security requirements, schedule a demo, and get started…

COVID-19 has changed the rules in the way we do business and more so the way we look at the facility management. We at eFACiLiTY^®, believe there is no shortage of alternatives at our disposal to optimize facilities management for you. With this tech-dependent generation of people and Smartphones being an inevitable part of the technological changes happening, it is the right time to leverage this aspect to improve facilities management/workplace experience.

QR Codes are ubiquitous today and touch-free being the new reality of the moment, we would say putting in place QR Codes for the whole spectrum of services in your building should be a great start for providing excellent user experience and improved engagement for your facility occupants.

QR Codes are cost-effective, simple to use, and highly effective to engage as they are an excellent channel of communication for instant reporting from occupants/FM team members, be it an issue or feedback.

When paired with the most sophisticated CAFM/IWMS suite like eFACiLiTY^® there are substantial benefits of implementing QR codes at people hotspots & workplaces. QR Codes with eFACiLiTY^® CAFM/IWMS seamlessly achieves the required mandate of touch-free facility operations, thus making your “return to work” safe.

Using QR Codes, it is possible to access any feature of eFACiLiTY^® which improves occupant engagement, elevates user experience, reduces manual inspections costs and improves turnaround times.

To promote touch-free interactions in your facility, all you have to do is print location-specific QR Code Posters and stick them for your occupants to scan and start interacting.

To know more about how to go the QR code way of touch-free facility management, give us a call or request for a demo!

A smart office setup goes a long way in enhancing your productivity and is a win-win for both owners and occupants of the real estate. A smart facility today redefines the way real estate and large commercial buildings do business.

Managing and maintaining a smart real estate requires automation tools that help to manage and maintain complexes, premises, and buildings to function at their most efficient and effective level, adding value to the real estate’s core business.

The real estate developers and property owners seek to increase the occupancy rate of their buildings, and maximize the lifecycle of their assets; on the other hand, corporate organizations usually want to reduce the cost of operational overheads, improve productivity, and run their business operations efficiently.

With Preventive and Planned Maintenance (PPM) programs that come as a part of smart facility management systems one can ensure that there are limited breakdowns, and timely replacements of faulty or underperforming parts, to protect business continuity.

With eFACiLiTY^®, it is a one-stop solution for all your smart facility management needs, it has Automation and Internet of Things integrated to the core of our offering making it the right fit for you to manage your facility.

Right from BIM integration to Maintenance management to Space Management, Visitor Management, HelpDesk and Cafeteria management, all the modules are designed to give you the optimum results, getting you covered smartly.

The space management allows for optimizing the space utilization in a given time and enhance space allocation in a very efficient manner for each of the clients in a commercial space.

eFACiLiTY^® is fully integrated with Smart IOT (Internet of Things) Buttons for One-Touch Facility Management. eFACiLiTY^® allows these buttons to be configured for raising support requests, report problems, create breakdown work orders / cleaning orders, raise consumables / inventory replenishments, quick booking of meeting rooms etc., all with just “One-Touch”. One-touch facility management can be achieved by making best use of QR code based operations with eFACiLiTY^®. So with eFACiLiTY^®, you can make your buildings and facilities autonomous.

The eFACiLiTY^® Smart building controls deliver a futuristic digital experience for the users with a visual floor plan to control HVAC, lighting, automated window blinds, PoE devices, sensors, and all building controls that are integrated with the Building Automation System (BAS/BMS) and helps save energy. It reduces high-touch surfaces and creates a productive, & environmental friendly facility.

With the best of features and an intuitive interface, eFACiLiTY^® is one of the most advanced when it comes to environmental sustainability with dashboards that give you the drill down on the energy usage, water usage, waste generated and also has live reports on indoor air quality parameters including CO2 levels, PM and PM2.5. It also allows for calculating the carbon footprint generated giving you real time targets to reduce them in the future.

This is a comprehensive solution that will usher in an automated workplace and help you achieve better ROI placing you in full control of the facility at all times. The best part is the way it integrates seamlessly with the existing infrastructure.

A time-tested enterprise software eFACiLiTY^® has changed facility management for many fortune 500 companies, MNCs and Govt organizations across the globe in making their facilities smarter and efficient.

Your chance to maximize the ROI on your real estate is just a call away. We can schedule a demo and run you through the features and help in raising the value of your facility for sure, getting you more per square foot.

It’s quite a revelation that facility management is not in the top of mind for the educational institutions though studies indicate it’s very important in helping them succeed with their mission of imparting knowledge than ever before.

The buildings and the classrooms of the academic institutions, the laboratories, and the spacious auditoriums are all a very special place for the students during their learning phase at the institution, ideally becoming a part of their life in a way.

But is there a way out to make it more user friendly and more sustainable?

Yes, facility management can help make it happen with the educational institution giving them more time to do what they deliver best; educating the students, and make it a world class institution.

Yes, facility management can help make it happen with the educational institution giving them more time to do what they deliver best; educating the students, and make it a memorable experience.

Today the classrooms in the universities and schools have changed, the student’s expectations have risen and all these have infrastructure and assets that are waiting to be maintained and serviced on time and reduce wastage of time and resources. There is a felt need for a facility management system that understands the education institutions and their activities very well.

eFACiLiTY^® the leading facility management enterprise suite today helps educational institutions to work better, deliver exceptional campus experience for the students and keep the infrastructure at its best, unlock cost saving with its asset management, preventive maintenance, space management, help desk and visitor management modules to name a few.

• The eFACiLiTY^® Asset Maintenance Management module manages the entire assets of the institution like – the buildings and all building assets, audio-visual equipment, interactive whiteboards, all IT assets including licensed software, sports equipment, lab equipment, vocational training resources, etc. The system can register & track all information of the assets, store its warranty/annual maintenance contracts, auto-schedule preventive maintenance activities thereby reducing sudden failures and helps in extending their life-cycle saving significant costs
• The HelpDesk & Knowledgebase module helps to manage the service requests efficiently and makes it easy across multiple campuses to control the activities and see that the requests are serviced in time.
• The Library management module makes easy work of managing the library with a complete record of the requested, issued, returned, extended, and unreturned books. It also helps with billing for lost books and penalties for late returns which can be configured as per the institution’s policy.
• Cafeteria management helps manage the academic institution’s cafeteria operations with kitchen inventory as an integral part of the module. Apart from regular hostel food management for students, it helps manage meal orders for staff, faculty, & visitors, and the billing can be integrated with access control & payroll systems. It also tracks meal consumption and helps in avoiding food waste.
• Time & Attendance module provides improved efficiency, accuracy and productivity to the resource management and HR process of educational institutions. With inbuilt roster management and the ability to integrate with access control systems, it provides employee attendance & overtime information and generates late clock-in exceptions to their respective departments, HR and Payroll systems.
• Payroll Management works seamlessly for academic institutions by managing of both contract and permanent staff payroll processing with varied pay periods. The integration with the Time & Attendance module minimizes manual entries/calculations making the payroll processing fully automated and completely error-free.
• With Environmental and sustainability dashboards, it helps define sustainability goals to reduce carbon footprint per student. The energy dashboard can have an immediate impact on the savings and help improve energy efficiency.
• The eFACiLiTY^® Smart building controls deliver a futuristic digital experience for the users with a visual floor plan to control HVAC, lighting, automated window blinds, PoE devices, sensors, and all building controls that are integrated with the Building Automation System (BAS/BMS) and helps save energy. It reduces high-touch surfaces and creates a productive, & environmentally approved facility.

eFACiLiTY^® with its dynamic data-driven dashboards increases the visibility of all facets of the facility operations in schools, colleges and universities leading to increased efficiencies and reduced operational costs.

To date, eFACiLiTY^® has impacted a lot of institutions across the Middle East, India, and South East Asia. Some of the prominent institutions include:

• Global Indian International School (GIIS), Singapore
• Qatar University, Doha
• Royal College of Surgeons, Ireland (World-leading International Health Sciences Education and Research Institution)
• UTM Holdings SDN BHD, Malaysia (a wholly-owned subsidiary of the Universiti Teknologi)
• The Indian Public School (TIPS), India

To know how we can help you with facility management at your institution, just call for a demo, and you will be on your way to reduced breakdowns of your assets, saving significant costs, and deliver exceptional student experience on the campus.

BIM integration with eFACiLiTY^® will put things in perspective for your facilities managers & technicians in a 3D model visual format with hidden assets that will enable them to make clear decisions in areas such as maintenance, space use, floor planning, job planning during modification/building renovations, etc., throughout the building’s lifecycle.

eFACiLiTY^® IWMS/CAFM plays a key role in transforming your BIM data to help your FM team plan, prioritize, and execute all their FM related tasks effectively.

• Imagine, instead of text-based narrative, to spot any potential issues before performing a maintenance job, if you can float on-screen, the 3D model of your building with the view showing the exact asset location along with the other hidden assets, its proximity to other assets and how they are connected.
• How about the ability to view the entire asset information like the latest service history, breakdown history, warranty information, etc., alongside the 3D model?
• What if you have the ability to visually see the model of the building, rotate, zoom and pan, and click on the exact asset and raise a maintenance work order while performing building inspection or audits?
• Or even better, your FM team can move i.e., drag and drop any physical entity of your building say a wall to a different location and if this change automatically ripples through the model and synchronizes it back with the changes revealing opportunities for a more efficient layout, or highlighting the conflicts for improved space optimization and planning.

Seamless right?!

Above are some of the significant benefits of having your BIM integrated to your CAFM/IWMS solution and with eFACiLiTY^® the above is child’s play.

Click on the below video to watch how BIM integration with eFACiLiTY^® can complement your facilities management.

BIM integration can significantly impact the effectiveness and response time in performing your maintenance jobs and efficient space planning and management of your workplace.

Extending BIM with operations and facilities phase of your building lifecycle drives efficiencies, & aids in significant cost savings. eFACiLiTY^® takes BIM data from all popular document types including IFC, COBie & Revit to provide critical information on your facility and assets.

Facilities managers can take full advantage of the graphical models accompanied by non-graphical data stored in the eFACiLiTY^® IWMS/CAFM system to improve workplace facility management.

To know more, click below for a live demo of BIM integration with eFACiLiTY^®

COVID-19 has changed the objectives of facility management in organizations in a way never imagined, and the priorities have also changed dramatically. We need to do more of the below:

• More stringent disinfection & fumigation and auditing of the cleaning activities
• Screening of visitors and employees with fever symptoms and travel history
• Implementing “physical distancing” i.e, Social distancing at the workplace
• Enabling increased work-from-home options as a health & safety measure and also an employee privilege, providing more distributed seating arrangements in the form of hot-desking to enable saving infrastructure costs.

eFACiLiTY^® already covers a lot on the above priorities and irrespective of whether you use eFACiLiTY® or not, we thought it would be useful for you to read through this to see how you can implement such systems to meet the new challenges faced because of COVID-19.

Use of Space Planning & Facility Reservation Systems during & post COVID-19 crisis

• The Work-from-home concept has caught-up nicely for most desk jobs and this helps to save costs and is also considered as a privilege. This concept will be used more in future irrespective of any pandemic or any similar situation in future. In this Work-from-home scenario, hot-desking functionality and meeting room bookings need to be more automated and streamlined, making the Space Management System and Facility Booking System modules highly imperative.
• Physical distancing – Desk Spaces: When “social” or “physical” distancing is implemented, planning the seating arrangements by filling only alternate desk spaces can be achieved and also limiting the number of people in a particular area becomes important and this can be managed only when a proper space management system is in place.
• Physical distancing – Meeting Rooms: When physical distancing is required in the workplace, we may have to reduce the number of people who can occupy a meeting room. So when people reserve meeting rooms via the facility booking system, the occupancies can be displayed applying the social distancing norms.
• Physical Distancing – Cafeteria/Dining Areas: Allow seat booking in cafeterias/dining areas by applying social distancing norms and adhering to defined time-slots to ensure that these areas don’t get overcrowded. The dining area bookings can be displayed in the mobile app as a QR Code for gatekeepers to quickly scan or view and allow entry to these areas.
• Optimizing Real-estate Costs with well-informed decisions: With the implementation of Work-from-home option, the space management system can provide accurate occupancy analysis reports helping the space planners to optimize the available space across multiple sites and areas based on the occupancy levels and modify the lease contracts to save considerable cost. With a properly implemented work-from-home policy and hot-desking policy, humongous real estate costs can be saved.
• Disinfecting/Day cleaning: Fumigation and more frequent cleaning would become a norm when people get back to work this COVID-19 lockdown. By implementing the hot-desking concept, workplaces can be restricted for use during certain times to enable facility managers to disinfect and deep clean work areas. The meeting rooms/conference rooms also can be disinfected/cleaned based on the time slots during which these resources are not occupied. The planning of these activities can be well managed with the data available in the space management system and facility booking system.
• Save Energy Costs: By tracking the space utilization across all areas, facility managers can save costs by altering the operational parameters like HVAC & Lighting operational hours, fresh-air intake, set temperatures etc. This will also result in savings in equipment maintenance and replacement costs.
• Increased traceability: In the hot-desking environment, the space management system will help identify the employee-wise space occupied, the people who were sitting close to any individual, all the people who used that particular area at any given time, enabling to trace the contacts in case of need.

Screening of Visitors with COVID-19 background

• The visitor management system can be used to collect the travel history and get declarations signed by the visitors before their visits/appointment requests are approved.
• The security/reception desk can record the body temperature captured to ensure that the visitors are not having fever.
• The visitor movement history captured using access control integration or indoor tracking of visitors using BLE devices can help in tracing the movement of a visitor. In case the visitor is later detected to be infected, the occupants who may have come in contact can be easily identified.

Touch-free Smart Building Controls reduces the spread of infection

• The high-touch surfaces touched by multiple people boost the spread of multiple viruses
• eFACiLiTY® Smart Building controls integrate with the Building Automation or Building Management Systems (BMS/BAS) to automate the lighting and indoor air-conditioning unit’s operation based on the occupant’s entry and exit by integrating with the access control systems. The users can also manually control their environment using the mobile app using their mobile devices.
• The meeting room and conference room controls are also enabled automatically in the mobile app for the host/attendees to operate the lighting and air-conditioning systems without touching any switches/remotes.
• This eliminates contact to high-touch surfaces reducing the spread of the viruses.

Live Air-quality/Relative Humidity Monitoring to ensure proper air-circulation

• Droplet transmission (main mode of COVID-19 transmission) can be contained by maintaining indoor relative humidity above 40% (Comfort range is between 30-60%). Both droplet and airborne virus transmissions can be reduced by ensuring that the fresh-air supply/ventilation system and air-conditioning are working perfectly.
• eFACiLiTY^® Environmental Dashboards enables you to install large screen displays that can display the indoor humidity, temperature, CO2 and PM 2.5/10 levels inside the different areas of your building by either integrating with your Building Management Systems (BMS/BAS) or other independent sensors.
• This gives a live picture of the quality of indoor air that everyone is breathing, not only to the facility managers, but also every single occupant of the facility. Any CO2 increase indicates the insufficient air-circulation and drop in humidity indicates air-conditioning failure and both  can increase droplet/airborne transmissions.
• The software also triggers email/SMS, mobile app notifications and work orders when the humidity or the CO2 levels are breached in any part of the building enabling the facility managers to act swiftly to reduce the virus transmission.

Stringent & Increased Cleaning & Disinfection activities to ensure a germ-free work environment

• The challenge faced in the cleaning activities is the need for frequent inspection that is time & resource-intensive and often difficult to ensure.
• When the cleaning jobs are performed, the staff can be enabled to record the video/take pictures before & after or when the disinfection/cleaning is performed using their mobile devices against the work orders creating a visual log of all work performed
• This procedure is generally used while remote jobs are performed like preventive maintenance of remote mobile towers etc. and this can be extended to the disinfection activities.
• eFACiLiTY® Smart Facility App allows the staff to take videos/picture before or after or while performing the jobs.

Click here to request an online demo

Disinfection Tips

• Usage of Steam Cleaners save about 75% of water with no detergents used and is more effective in killing germs compared to regular disinfectants
• Disinfecting High-touch Surfaces: Use alcohol wipes to wipe the high-touch surfaces like switches, doorknobs and handles every few hours. Steam fumigation is a good option leaving out switches.
• Sensor-based water taps: Saves a lot of water and reduce germ collection / infection since it is touch-free.
• Touch-free Soap Dispensers: Touch-free and replaceable cartridge/pouch-based soap dispensers collect the least germs
• Increased Ventilation: Clean the air-filters more often and maximize the fresh-air supply to reduce virus transmission. Running the fresh-air supply units and exhaust fans during night times help in ensuring that the contaminated air is taken out of the building completely.
• Air-purifiers with HEPA filters: Installing additional indoor air-purifiers with HEPA filters may be feasible for smaller buildings. HEPA filters remove a great number of germs.

Please view our blog relating to what all we are doing now at our World’s 2nd Greenest Building

SIERRA is excited to announce its participation in FM Expo Saudi, a Prestigious Facilities Management Solutions Event to be held at Riyadh International Convention & Exhibition Center from the 11-13 February 2020 (Tue-Thu).

SIERRA will be showcasing eFACiLiTY®, a modular CAFM/IWMS and an innovative enterprise-level technology product that smartly tracks and monitor complex processes, automate facility operations, provide management dashboards for critical analysis and enables enterprise-wide control in the most efficient way. IoT based FM Solutions along with Feedback Management would be the highlight for this year.

Visit us at our stall at Stand No – 2C18 to explore exciting and innovative cutting-edge Smart Building, Smart Cities & Facility Management Software modules that can help make building smarter, more efficient, save huge costs.

Take a deep dive on eFACiLiTY®’s new offerings and knowledge sharing:

• One-touch Smart Facility Management using IoT Buttons
• Instant Feedback Management System
• A full-fledged comprehensive Cafeteria Management System
• Building Information Modelling (BIM) Integration (IFC, COBie & Revit support)
• Waste Management Module for meeting LEED rating requirements

Meet with our team, Mr. Giridhar JG, CEO & Managing Director, and Mr. David Raja, Director-Client Services.

Explore exciting business possibilities as a partner and generate attractive revenue as eFACiLiTY® is looking to increase its Middle East & Africa footprint.

You could also schedule your appointment by simply emailing us back to meet during any of the three days of the expo.

Looking forward to a fruitful interaction with you at FM Expo Saudi.

As 2019 comes to a close, it’s a leap of faith next year 2020! It’s the time of the year to look back and celebrate the milestones, also time to ring in the future, what to expect from us in 2020! The meaning of number 2020 symbolizes faith and trust in relationships.

Our main highlights from 2019
Awards & Accolades

• National Award for CAP 2.0° Commitment at the Climate Leadership Conference organized by CII
• iNFHRA’s FM Excellence Award at iNFHRA’s Conference and Awards

eFACiLiTY® Ventures into the Educational Domain
Post successful adaptation of our eFACiLiTY® CAFM/FM Software for the University of Dammam, we have a great line up of academic clients.

• Global Indian International School (GIIS), Singapore
• Qatar University, Doha
• Royal College of Surgeons, Ireland
• UTM Holdings SDN BHD, Malaysia
• The Indian Public School (TIPS), India

eFACiLiTY® Goes Live

• Adani Group, an Indian Multinational Conglomerate
• Bajaj Finserv Limited, a part of Bajaj Holdings & Investments Limited
• Prithvi Inner Wears, Tamilnadu
• SIEMENS, Middle East

Other Major Client Acquisitions

• Wafi Residence, Middle East
• Qurum City Centre, Middle East
• Oil and Natural Gas Corporation Limited (ONGC), India
• Credit Suisse, India
• Compass Group, India
• Gopalan Enterprises, India
• Ingersoll Rand, India
• Updater Services Private Limited (UDS), India
• Allied JB Friction Pvt. Ltd., India
• AJB, Jordan
• VWR, India

New Modules of eFACiLiTY®

• One-touch Smart Facility Management using IoT Buttons
• Instant Feedback Management System
• Printing & Stationery Management System
• Library Management System
• Concierge Management System
• Relocation Services
• Building Information Modelling (BIM) Integration with xBIM, IFC, COBie & Revit support

Ongoing Certifications

• WELL V2™ Certification of WELL Building Standard™
• ISO 41001:2018 Facility Management System (FM)
• ISO/IEC 27001:2013 Information Security Management System (ISMS)

Progressive Partnering & Smart Facility Trends
Craftsman Automation, a Coimbatore based leading manufacturer of precision components, is making their way into the AS/RS space and SIERRA is proud to partner with them.

Stellar Upcoming Additions to eFACiLiTY®

• Patrol Management System
• Transport & Fleet Management System
• Survey Management System
• Property Management System

We would like to express our sincere gratitude to JT International (JTI), Hero MotoCorp, DHL and Sodexo for their continued partnership & business with us.

Thank you so much for the patronage!

 

Coimbatore/India, 9th February 2015: One of India’s industry leaders in providing engineering services and solutions, CYIENT, will implement the eFACiLiTY^® – Visitor Management System (VMS) for 10 of its locations. The managing of visitors and their entry approvals are segregated department wise making it almost 600 locations.

The eFACiLiTY^® – VMS will be implemented on a central server allowing each of CYIENT’s sites to better track visitors entering and leaving the respective facilities. The visitors will be screened at the entrance, with the reception/security personnel registering the visitor by scanning a driver’s license/valid identification card or passport capturing the visitor’s general details and a photo will be taken of the visitor. Following the registration process, the system runs a background check on the visitor checking in and if cleared an identification badge will be printed out, which is worn by the visitor at all times on CYIENT grounds. Before leaving the facility, the visitor must check out at the exist gate using the Visitor Management System.

The VMS solution for CYIENT will have enhanced features like;

1. Approval/Rejection of appointments over email
2. Configurable multi-level Gate Pass approval
3. Attach Photograph and Id Proof with Appointment Request/Pre-registration

In an ongoing effort to improve safety and security, eFACiLiTY^® will create an additional layer of protection and visitor accountability for CYIENT. The implementation of this system on CYIENT’s central server is intended to create a uniform visitor sign in and identification process for all CYIENT sites across PAN India. The introduction of the visitor badge system will make the process of identifying visitors much easier than what currently exists.

About CYIENT
Cyient Limited is an engineering, network and operations solutions company headquartered in Hyderabad, India. More than 12,500 associates across 38 global locations apply expertise in industries including aerospace, consumer, energy, medical, oil and gas, mining, heavy equipment, semiconductor, rail transportation, utilities and communications. By collaborating closely with clients to anticipate needs and solve complex problems, Cyient has developed an ideal partner status with companies around the world.

About SIERRA
SIERRA ODC Private Limited, the developers of eFACiLiTY^® was founded in 1998 with headquarters in India and operational offices in Singapore, Malaysia, USA and Middle East. Since its inception, SIERRA has steadily established itself as one of the leaders in providing IT solutions for top enterprises. SIERRA today has an exalted clientele that encompasses 20+ fortune 500 customers and 7+ government organizations in its clientele with 80% of its business comprising of software exports.

eFACiLiTY^® – Enterprise Facility Management Software, a contemporary solution that automates entire operations like Asset Management, Property Management, Maintenance Management, Visitor Management, Facility Booking, Space Management, Tenant Billing, Resource Management, Roster Management, Travel Request Management and Mail Room (Consignment) Management in an organization / facility. eFACiLiTY^® is a globally recognized CAFM/EAM/CMMS software with a large clientele base spanned across countries like Australia, Saudi Arabia, UAE, Kuwait, Qatar, Oman, Malaysia, Singapore, India, Egypt, Cyprus, Mauritius and Thailand.

End Client
The Wadhwa Group, India

Industry
Real Estate

The Requirement
Over 40 years the group has built for itself an unshakable reputation for quality, efficiency, trust, meticulous planning, top quality amenities, superlative designs, timely completion, guaranteed possessions and handing over of projects. Wadhwa group focuses on building large commercial spaces, malls, multiplexes, hotels and IT parks. The Group was looking for facility management software that can provide the complete solution for maintaining their real estate operations.

SIERRA’s Solution
The eFACiLiTY^® – Facility Management System offers an extensive set of features to The Wadhwa Group to maintain their real estate management operations much more efficiently and provide the best possible service to their tenants.

Key Benefits
The eFACiLiTY^® – Asset / Maintenance Management module maintains all the properties of The Wadhwa Group, manages all the assets and tracks their warranty / AMC contract details, their maintenance schedules, costs & budgets, break–down history, inventory related to the assets and their purchase orders etc.

The periodic maintenance work orders are auto–generated by the system reducing the planning requirement and tracks the cost involved, labor involved and spares / tools requirement and scheduling.

The eFACiLiTY^® – PDA module facilitates to carry out the inspection jobs for the equipments. This module helps to transfer the Inspection data from PC to PDA and PDA to PC. eFACiLiTY^® PDA Module can create Assets and validate the Assets.

The eFACiLiTY^® – Helpdesk and Knowledgebase module manages all the services requests and calls received, assigns it to the helpdesk operators / team to acknowledge and take necessary actions, raise work orders for solving any issues, gather feedback on completion of the request etc in a seamless manner ensuring user delight.

The Helpdesk module allows the tenants to log on to the eFACiLiTY^® to request maintenance and track the requests as they are completed. Keeping track of work order history for equipment and general maintenance costs (labor and parts) will lead to a reduction of the total cost of maintenance for each of your buildings.

The eFACiLiTY^® – Visitor Management System helps effective management of the front desk / security to screen the visitors, register, sign–in quickly and allow the visitor only to relevant areas via integration with access control devices and is very useful for managing the security of the buildings.

The Utility Management System captures the utilization of services/utilities of tenants and generates bills for the same. It Manages Property Information, Tenant Information, Lease Information and Owner Information, Tenant Subscriptions and their History.

End Client
Godrej Properties, India.

Industry
Real Estate.

The Requirement
Godrej Properties is currently developing landmark projects in 12 cities across India. With projects that span across the country, the company’s upcoming development covers 74 million square feet. To create landmark structures, Godrej Properties collaborates with outstanding associates and reputed names. Godrej Properties has a challenging job of keeping tenants happy while maintaining an efficient budget and face the additional complexity of managing equipment, staff, resources, contractors and tenant expectations at multiple sites. They were looking for facility management software that is scalable to meet their current and future needs in managing all their facilities.

SIERRA’s Solution
eFACiLiTY^®, the web based Enterprise Facilities Management System helps Godrej Properties to track and maintain the assets in the facilities that are managed by them and enables Godrej to provide a much higher level of service to their clients. Godrej Properties chose to implement multiple eFACiLiTY^® modules including Asset / Maintenance Management System, Helpdesk and Knowledgebase, Facilities Booking / Reservation System and Tenant Billing System.

Key Benefits
The eFACiLiTY^® – Asset / Maintenance Management module helps in maintaining all the their properties present in these 12+ cities, manages all the assets and tracks their warranty / AMC contract details, their maintenance schedules, costs & budgets, break–down history, inventory related to the assets and their purchase orders etc.

The periodic maintenance work orders are auto–generated by the system reducing the planning requirement and tracks the cost involved, labor involved and spares / tools requirement and scheduling.

The eFACiLiTY^® – Helpdesk and Knowledgebase module manages all the services requests and calls received, assigns it to the helpdesk operators / team to acknowledge and take necessary actions, raise work orders for solving any issues, gather feedback on completion of the request etc in a seamless manner ensuring user delight.

The Helpdesk module allows the tenants to log on to the eFACiLiTY^® to request maintenance and track the requests as they are completed. Keeping track of work order history for equipment and general maintenance costs (labor and parts) will lead to a reduction of the total cost of maintenance for each of your buildings.

The properties that are rented out are billed at the end of month via eFACiLiTY^® – Tenant Billing System making the billing activity seamless and on time

The eFACiLiTY^® – Facility Booking module manages the reservation of all facilities like conference rooms, meeting rooms, office space etc available in the government buildings, maintains a booking calendar, takes care of reservations / cancellations, billing to respective cost centers, managers orders to the catering for supplying refreshments, car park booking etc.

End Client
MCMC, Malaysia.

Industry
Communications and Multimedia, Government.

The Requirement
The Malaysian Communications and Multimedia Commission (SKMM) are entrusted with the role of promoting and regulating the communications and multimedia industry and to enforce the communications and multimedia laws in Malaysia. Their primary role is to implement and promote the Government’s national policy objectives for the communications and multimedia sector. MCMC have a huge complex with multiple facilities like conference rooms, training rooms, meeting rooms etc. MCMC wanted a Facility Booking or Room Reservation system that will help to streamline the reservation and usage of common and individual facilities within a building complex or different sites.

SIERRA’s Solution
The eFACiLiTY^® – Facility Booking System suits exactly to MCMC’s requirements with features like Quick Booking, Advance Booking, Car Park booking, Refreshments ordering was found as the best choice by MCMC for implementation in their state of the art office complex.

Key Benefits
The eFACiLiTY^® – Facility Booking System helps to manage the facility reservation operations end-to-end. The system is used for booking the training rooms, seminar, discussion and meeting rooms. Also specialized facilities like boardroom, auditoriums and other unique shared facilities are managed via the system.

The implemented system uses integrated windows authentication & single–sign–on for ease of user access connecting to the MCMC’s Microsoft active directory setup.

The Quick Booking feature helps to book a facility in a few clicks entering very less details. The Advance Booking facility is for booking single or multiple facilities for single or multiple dates and has a comprehensive set of features capturing every nuance possible in the reservation process. Even car parks can be booked for the visitors.

The facility reservation system streamlines the workflow from request to confirmation or rejection of the booking requests to cross department/organization billing.

The users can also order refreshments, invite external and internal attendees via the facility booking system.

The system has a unique Visual Booking interface using which the users can click on the building’s floor plan and choose the particular facility or meeting room by highlighting on the floor plan. The availability, seating capacity and other information is available just on moving the mouse over the various facilities.

The system also has a Visual Designer interface using which the administrator can import AutoCAD floor plans, setup the available conference rooms, meeting rooms and work spaces by dragging and dropping the icons and linking to the facilities master. This enables MCMC to setup its own visual booking interface for future expansion and do alterations as required.

The billing module helps in cross department charge backs for the facility utilization.

End Client
Alghanim Industries, Kuwait.

Industry
Multiple.

The Requirement
Alghanim Industries, Kuwait is a leading group in Kuwait with a facilities management services division that caters to the FM service requirement of their clients. They were looking for facility / asset management software that can be centrally deployed and accessed by all their customers as well as their facility management team.

SIERRA’s Solution
Tridium Asia Pacific, SIERRA’s partner chose to implement SIERRA’s Asset / Maintenance Management solution for managing this requirement completely and engaged SIERRA for the complete implementation of the system.

Key Benefits
The eFACiLiTY^® – Asset / Maintenance Management module manages all the assets present in all their client buildings, tracks their warranty / AMC contract details, their maintenance schedules, costs & budgets, break–down history, inventory related to the assets and their purchase orders etc.

The periodic maintenance work orders are auto–generated by the system reducing the planning requirement and tracks the cost involved, labor involved and spares / tools requirement and scheduling.

The eFACiLiTY^® – Helpdesk and Knowledgebase module manages all the services requests and calls received, assigns it to the helpdesk operators / team to acknowledge and take necessary actions, raise work orders for solving any issues, gather feedback on completion of the request etc in a seamless manner ensuring user delight.

The completely web based and centralized system is accessible to all end–users of the facility for reporting problems and reviewing the status thereby reducing the calls to the call center.

All the custom requirements expected by the users were implemented to enhance the user friendliness of the product and it is used effectively at Alghanim Industries.

SIERRA is taking part in the most important week of the annual tech calendar, the GITEX Technology Week 2019, the biggest tech show in the Middle East, North Africa & South Asia from Oct 6^th to 10^th @ Dubai World Trade Centre, UAE

SIERRA will be showcasing its flagship product eFACiLiTY®, the most comprehensive, state-of-the-art, and an innovative enterprise-level CAFM/FM software that smartly monitors and automates facility management operations, provides management dashboards for critical analysis, enabling enterprise-wide control in the most efficient way.

We welcome you to visit our stall at STAND No: H6-16 where we will be also showcasing our best practices and real-time smart implementation concepts that helped us achieve The World’s 2nd Highest & India’s Highest Ranking for Green Buildings under the LEED NC v2009 category.

Warehouse Automation Solutions
SIERRA is proud to showcase WMCentral – Enterprise Warehouse Management System with Automated Storage & Retrieval System (ASRS) integration that can completely automate warehouses while enabling 100% error-free deliveries.

HIRE Xamarin Developers !
Hire the best resources from SIERRA for your ongoing & upcoming projects as we offer the best outsourcing solutions for Global Clients with an excellent track record over the past two decades. Specialists in creating cross-platform versatile applications, with in-house capabilities to architect, design, and test applications. We gladly invite you to discuss your outsourcing needs with us and get sweetheart deals.

Showcasing our 2019 Expected launches at GITEX

• One-touch Smart Facility Management using IoT Buttons
• Instant Feedback Management System
• Building Information Modelling (BIM) Integration (IFC, COBie & Revit support)

Please step into our stand “H6-16” to
Connect with SIERRA’s key person and the intellect behind our flagship product eFACiLiTY®, Mr. Giridhar JG – CEO & Managing Director, and meet Mr. David Raja, Director – Client Services & Mr. Vadivel Thangamuthu, Director – Portfolios.

• Witness innovative and cutting-edge software solutions which provides Smart Facility Management Solutions for Smart Buildings/Facilities that could help in saving huge operational costs while providing excellent user experience & comfort
• Explore the exciting possibilities of becoming a partner and generate attractive revenues
• Explore outsourcing synergies for your Xamarin projects
• Get an insight into our Enterprise Facility Management Software eFACiLiTY® & Smart Facility Mobile App

You cannot afford to miss all the game-changing smart concepts, technologies, & business solutions we would like to discuss with you.

See you at GITEX 2019 !!!

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Hashtags
#GITEXTechnologyWeek2019 #GITEXDubai2019 #GITEX2019

Mr Giridhar JG, CEO & Managing Director receiving the Award from Mr Mekapati Goutham Reddy, Hon’ble Minister for Industries, Commerce and Information Technology Government of Andra Pradesh.  Others in picture are Mr Rajeshwar Tiwari, IAS, Special Chief Secretary, Environment, Forest, Science & Technology Department Government of Telangana, Mr V Suresh, Chairman, IGBC, Mr Shrikant Bapat Member, IGBC Executive Board & Country General Manager & Managing Director, Johnson Controls India, Mr Dharmalingam, Chief Architect & Structural Engineer, M. Dharmalingam Associate.

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eFACiLiTY® Building wins the IGBC Performance Challenge for Green Buildings 2019

SIERRA ODC’s eFACiLiTY® Building rated as the World’s 2nd and India’s highest-ranking green building by US Green Building Council in 2017 has won the Indian Green Building Council (IGBC) organized “IGBC Performance Challenge 2019 for Green Buildings – Excellence Award for the IT/ITES category. This is a national-level recognition for our green-rated building based on two-year post-certification performance data.

There are more than 1500 green building projects in the country which are up & running and today India stands tall amongst countries that have embraced sustainability. While many projects designed as green are in operation, there is now a dire need to sustain the benefits during the lifetime of the project.

To facilitate fully certified green building projects to continue maintaining the facility as green, IGBC launched the ‘Performance Challenge for Green Built Environment’ programme. Outstanding projects that have demonstrated leadership in their own typologies were recognised and felicitated during IGBC’s flagship event Green Building Congress held at Hyderabad.

SIERRA ODC’s eFACiLiTY® Building has won the “‘IGBC Performance Challenge 2019 for Green Buildings – Excellence Award’ under IT/ITES building category” at the ‘IGBC Leadership Award’s Night’ during Green Building Congress 2019 (India’s Annual flagship event on Green Buildings) at HICC, Hyderabad on 27^th September 2019. The award was received by CEO & Managing Director Mr Giridhar JG and Mr Dharmalingam, Chief Architect & Structural Engineer, M. Dharmalingam Associate who architected and designed the project.  The Award was given by Mr Mekapati Goutham Reddy, Hon’ble Minister for Industries, Commerce and Information Technology Government of Andra Pradesh, Mr Rajeshwar Tiwari, IAS, Special Chief Secretary, Environment, Forest, Science & Technology Department Government of Telangana, in the presence of Mr V Suresh, Chairman, IGBC and Mr Shrikant Bapat Member, IGBC Executive Board & Country General Manager & Managing Director, Johnson Controls India.

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Hashtags
#IGBCPerformanceChallenge2019 #IGBCPerformanceExcellenceAward2019 #IGBCTopGreenBuildings2019 #TopPerformingGreenBuildingsinIndia #BestPerformaingGreenBuildingsinIndia

Sodexo, French food services and facilities management company, is fuelled with the brand purpose of creating a better every day for everyone to build a better life for all. They provide a bouquet of 100+ service offerings to varied clientele – corporates, healthcare organizations, manufacturing locations, educational institutes, and remote environments. Sodexo caters to dynamic facility needs and delivers services to consumers worldwide in over 32,000 sites, spanning 80 countries spread over five continents.

Source: https://in.sodexo.com/home.html

Sodexo had a mission to help its customers to solve their facility management issues and improve facility management services. Sodexo wanted to specifically improve the FM operations concerning service requests management, SLA management, capture user feedback, automate preventive maintenance scheduling, manage inventory, mail room management, etc. for some of its key clients in India.

EY, Huawei, Alstom, and TITAN were some of the brands that needed an easy-to-use, quick-to-implement, yet enterprise-class solution that could fulfill the above requirements.

Hence the company was on the lookout for a comprehensive FM solution that their clients could use to manage help desk requests, manage space & daily visitors, and also take care of their mailroom operations.

After evaluating top products in the CAFM/CMMS/FM space, Sodexo had selected eFACiLiTY^® over a decade ago and has been using and recommending the eFACiLiTY^® CAFM solution and so it was an easy decision to move ahead with eFACiLiTY^® for these marque organizations.

Implementing eFACiLiTY^® for these clients meant that their helpdesk support team could track & monitor support tickets from all its sites on a unified platform, i.e., a centralized helpdesk management system.

eFACiLiTY^® Helpdesk and Knowledgebase enabled EY to address/resolve repeated queries with a quick turnaround time. Priority-based escalations and those based on defined SLAs helped them identify complaints that required immediate attention and eliminate significant financial penalties incurred in the case of SLA breaches. eFACiLiTY^® also enabled EY to generate accurate reports quickly saving more time.

It also enabled resolving requests quickly and help record, track, and handle a huge volume of service requests comprehensively and efficiently enhancing the user experience.

Implementation of eFACiLiTY^® Enterprise Asset Management Software enabled setting up a centralized system to track & manage all their assets on all sites, streamline maintenance & inventory operations, and schedule preventive maintenance policies for all equipment/assets. It ensured all maintenance processes were performed efficiently without errors or delays. eFACiLiTY^® helped in generating reports quickly on all maintenance activities, helping them make better-informed decisions.

The eFACiLiTY^® Space Management System enabled Sodexo’s clients to track, monitor, and allocate spaces in their facilities. Employees could reserve workspaces in shared/common areas, offering them a seamless workplace experience. The intuitive dashboards provided FMs with the required statistics & information to maximize space utilization and drive greater efficiency for space optimization.

Implementing the eFACiLiTY^® Mailroom Management System enabled Sodexo’s clients to organize & track all their consignments in real-time. The centralized solution reduced the manual effort involved in updating the data in both the origin and destination, making the mailroom operations more efficient. It also helped the FM team save huge personnel costs, ensuring a smooth mail flow in/out of their premises.

Implementing the eFACiLiTY^® Visitor Management System helped automate the visitor management operations to better track visitors entering and leaving the respective facilities through integration with the access control systems. eFACiLiTY^® provided the complete solution for the client requirements like time-bound/permissible area restricted access tracking, custom-made badge/pass printing with visitor photos, etc.

Integration with Single-sign-on allowed secure access to the eFACiLiTY^® application and provided excellent end-user experience and security.

eFACiLiTY^® Smart Facility App extended the web-based operations of eFACiLiTY^® to mobile devices and provided mobility & flexibility to the technicians. The users could make helpdesk requests quickly, and technicians were allowed to manage work orders, report needs, validate asset details on the move, view asset histories, and resolve support calls on priority.

‘CAP 2.0 Committed’ Award under SME category received by Mr. Giridhar JG

L-R: Ms. Seema Arora, Deputy Director General, CII, Mr Sumant Sinha, Co-Chair, CII Climate Change Council, CMD, Renew Power, Mr Giridhar, CEO, SIERRA ODC, Mr C K Mishra, Secretary, Ministry of Environment, Forest and Climate Change, Mr. B Rajagopal, President, DSM India.

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Confederation of Indian Industry organised the Climate Leadership Conference and CAP 2.0° Awards at Le Meridien, New Delhi on 1 August 2019.

Award ceremony for the winners of the Climate Action Programme (CAP) 2.0°.
The CAP 2.0° Awards are a recent initiative launched by CII to make Indian companies’ climate resilient. This follows the CII climate maturity model combined with the principles of business excellence to allow Indian companies contract climate risks and exploit market opportunities. SIERRA has won this prestigious Award. The National Recognition Award was presented by Shri C K Mishra, Secretary, Ministry of Environment, Forest and Climate Change, Government of India in the presence of Mr Sumant Sinha, Co-Chairman, CII Climate Change Council, Chairman and Managing Director, Renew Power, Mr B Rajagopal, President, DSM India, Ms. Seema Arora, Deputy Director General, CII. The Award was received by Mr. Giridhar JG, CEO & Managing Director, SIERRA ODC Private Limited.

Climate Action Program 2.0°
CAP 2.0° is a climate change agreement ratified by more than 190 countries at the United Nations Conference on Climate Change. It sets out a framework and goals aimed at limiting the increase in average global temperature to well below 2 degrees Celsius. It is significant since the climatologists predict that if the planet warms a total of 2 degrees more than its pre-industrial revolution average temperature, the results could be catastrophic.

Uniqueness of the Award
A national programme to recognize climate action by industries using a three dimensional assessment methodology that aims to raise the bar on climate action. A team of qualified CII certified assessors assessed applications over a period of five months and provided unbiased analysis. Some of its distinguishing characteristics include:

• Overseen by an independent non-industry based Jury
• 700 man-hours spent by certified CAP Assessors per application
• Feedback report provided at the end of the complete cycle based on the framework
• GAP analysis provided to companies taking part in self-assessment
• Based on a CII Climate-Maturity model and using the principles of business excellence framework

SIERRA was one of the 6 organizations awarded along with the Delhi International Airport Limited, ACC Limited, Dalmia Bharat Limited, Toyota Kirloskar Motor Private Limited and Kings International Limited.

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Hashtags
#CAP2.0 #ciicesd #Award #Sustainability #ClimateAction #cii #Leadership #conference #ClimateChange #SIERRAODC

What is a Smart Button?
Smart Button, is a programmable button and a cheap IoT device. The smart button can be programmed to call or alert someone, start or stop something, order services, or even provide feedback. Calling an Uber, ordering a refill of coke cans, opening a smart gate/shutter, ordering your favourite pizza all can be done with a single click using these buttons.

Typically, these buttons have three type of actions: single-click, double-click and press-and-hold. Each type of action can be set to perform a different action, and also multiple actions. They don’t need any wiring since they communicate with your Wi-Fi network or nearby Bluetooth devices to communicate the actions the cloud.

Who makes it and how much does it cost?
AWS IoT Button from Amazon, Flic, bttn, goButton, MESH and SmartThings are some of the popular brands available online.

Typically, these buttons cost about $20 – $50 depending on the brand and battery life.

Using Smart Buttons for One-Touch Facility Management
eFACiLiTY^® is now fully integrated with Smart IOT (Internet of Things) Buttons for One-touch Facility Management. eFACiLiTY^® allows these buttons to be configured for raising support requests, report problems, create breakdown work orders / cleaning orders, raise consumables / inventory replenishments, quick booking of meeting rooms etc., all with just “One-Touch”. eFACiLiTY^® also allows these buttons to be configured to operate all equipment connected to the Building Management Systems (BMS/BAS) for switching on a individual or a set of lights, air-conditioners etc., switching on sprinkler systems, pumping operation and so on.

The Smart IoT Buttons are installed at our eFACiLiTY^® Building and has been working seamlessly for all the above facility management operations and are also integrated with the Building Automation System (BMS/BAS) for controlling lights, air conditioners, motors, sprinklers and various other equipment in our facility.

There are new IoT devices being launched in the market regularly like leak detectors, gas sensors etc. and these devices can also be easily integrated with eFACiLiTY^® for creating breakdown work orders that get automatically assigned to the technicians the moment any issue is detected and monitoring automatically with strict SLAs by the software till the issue is completely resolved.

SMART BUTTON
IoT Button, is a programmable button. This simple Wi-Fi or Bluetooth device is easy to configure and designed for developers to integrate without Web Services without writing device-specific code. We can code the button’s logic in the cloud to configure button clicks to count or track items, call or alert someone, start or stop something, order services, or even provide feedback. Buttons have three type of actions: single-click, double-click and press-and-hold. Each type of action can be set to perform a different action, and can also perform multiple actions. IoT buttons single-click, double-click, or long-press are coded and based on the software function, they are used to connect to IoT-powered connected things. Water leak sensors notify, if there is a leak or flooding in any area. The sensor easily connects to the hub and will notify if moisture or water is leaking nearby and stops the motor.

UNEXPLORED POSSIBILITIES
In SIERRA’s eFACiLiTY^® Building, the world’s 2nd Greenest Building which is also one of the smartest buildings in the world, IoT Buttons are used in the following areas,

Workstations
– For one-touch reporting when it is too-cold or too-warm
Director/Manager Cabins (Equipment Control)
– Smart control of lighting, air-conditioning and window blinds
Conference/Training Rooms (Room Booking, Extend/End Meeting, Equipment Control…etc.)
– One-touch Room Booking
Toilets (For requesting cleaning)
– One-touch cleaning request to housekeeping
Reception (For alerting HR/SS Teams, Ordering the Stationery Items)
– One-touch ordering of printer stationary, One-touch alerting of HR / System Support teams for any urgent needs
Outdoors (To know about the Solar generations, Operating the sprinklers, Waste Pick up generations) etc.,
– Solar Power generation status
– Waste pickup Work Orders to Vendor

It is intergrated with the eFACiLiTY^® software and is used extensively in all areas. SIERRA also has capability to integrate all types of IoT buttons available in the market with software and provide solutions for any requirements.

IoT Switch is just a button. But with it’s building automation/integration expertise and ingenuity, SIERRA has transformed the same into an Intelligent Button that can deliver “Functional Intelligence”. Whether we are using it or gifting it, there are many possibilities in using this button.

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About our devices:

1. Flic – https://flic.io/
2. Amazon – https://aws.amazon.com/IoTbutton/
3. Mesh – https://meshprj.com/en/tag/MESH-100BU-Button.html
4. Samsung Smart button – https://www.samsung.com/us/smart-home/smartthings/buttons/samsung-smartthings-button-gp-u999sjvleaa/
5. Samsung water Leak Detector – https://www.samsung.com/us/smart-home/smartthings/sensors/samsung-smartthings-water-leak-sensor-gp-u999sjvlcaa/

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Hashtags
#IoT Smart Buttons #One-touch facility management #AWS IoT Button #Bluetooth Smart Buttons #Automated Facility Management

Reliance Infrastructure has partnered with MMRDA in Mumbai to successfully implement a world-class transport system for the city of Mumbai, under the Government of Maharashtra, to set up the metro system from Versova to Ghatkopar in order to improve the traffic and transportation scenario in the East-West connectivity of Mumbai. The metro system is operated by the Mumbai Metro One Pvt Ltd (MMOPL). The metro line runs across 11.40 km connecting 12 stations from the East to West.

Client : Mumbai Metro One Pvt Ltd (MMOPL)
Owner : Mumbai Metropolitan Region Development Authority (MMRDA)
Country : India
City : Mumbai, Maharashtra
Industry : Metro/Transport
Solution : eFACiLiTY^® – Maintenance Management System, eFACiLiTY^® – Helpdesk & Knowledge System
Implemented in : March 2014

Business Scenario
The introduction of the metro system by the Mumbai Metro One Pvt Ltd (MMOPL) provided effective connectivity between the eastern and western suburbs of Mumbai. The 12km line is fully elevated and consists of 12 stations from Versova to Ghatkopar.

Requirement

1. Track and manage the assets/equipment of these 12 stations.
2. Automation of Maintenance activity, work order generation and SLA management.
3. Preventive & Corrective Maintenance.
4. Handle Job requests and ad-hoc situations.
5. Manage service requests.

SIERRA’s Solution
The requirement was floated as a tender and Honeywell was given the opportunity to implement the Building Automation System along with the Enterprise Asset Management system to manage the preventive and break-down maintenance needs of the metro rail network. Honeywell a leader in the Building Automation System / Building Management System significantly met the requirement of controlling and monitoring the mechanical, electrical and other equipment present across all 12 stations. For the complete automation and to meet the entire business requirement of the railway network; Honeywell required an Enterprise Asset Management (EAM) / Computerized Maintenance Management System (CMMS) that will also integrate with Honeywell EBI system.

SIERRA’s innovative CAFM/CMMS/EAM product eFACiLiTY^® – Enterprise Facility Management System was recognized by Honeywell as an apt solution owing to the numerous successful implementations that SIERRA has completed along with Honeywell across the globe. eFACiLiTY’s Asset / Maintenance Management, Helpdesk and Knowledgebase system and Drawing & Document Management modules were selected for the project to meet the tender requirements in full.

Implemented Solution

1. The assets/equipment present across all 12 stations along with their preventive maintenance schedules were imported into the system
2. The system was configured to trigger the preventive maintenance work orders automatically and assign to the technicians with a dashboard to monitor the status of the same
3. The Honeywell EBI system was integrated with eFACiLiTY^®
4. The asset malfunction across the metro rail network is tracked by the Honeywell EBI and with the eFACiLiTY^® integration the instant automatic work order generation was achieved successfully
5. With the ability of SMS/Email alerts being triggered for every work order assignment to the technicians, the whole breakdown and preventive maintenance scheduling was automated
6. Failure or delays to perform the technical work on-time is addressed by way of the Service Level Agreement (SLA) configurations that provide escalation alerts to their maintenance supervisors, managers etc.
7. The high-priority break down maintenance jobs could be easily assigned to the nearest available technical in that area by eFACiLiTY^®
8. These resulted in excellent technical labour management and achieving high efficiency as the requirement to have dedicated maintenance staff at every individual station
9. With the Helpdesk and Knowledge base module, the call center or the supervisor receiving any kind of reported complaints or problems can create call tickets and ensure that such calls are fully addressed and attended-to till it completely resolved
10. The drawing & documents management module provided the facility to import and manage all drawings, floor plans, network diagrams, standard operating procedures etc. of the railway network so that the same could be tracked for decades to come, throughout the life cycle of the metro

eFACiLiTY^® along with Honeywell EBI – centrally installed, provided complete accessibility of all 12 stations between Versova and Ghatkopar for reporting problems, tracking & managing assets and reviewing the status of job requests / work orders resulting in a completely automated, healthier, more productive and safer environment.

CoreLogic India, a part of the Fortune 500 honored Cognizant Technology Solutions, is a leading provider of offshore transaction and technology services to the Real Estate and Mortgage Industry. Having more than 6,000 professionals with offices in Bangalore, Mangalore and Hyderabad, FIC provides specialized offshore services in Software Development, Research & Analytics, BPO, KPO, Contact Centre and Technology Support for the mortgage industry, and CoreLogic Bangalore also helps to deliver business information to many of the leading financial institutions in America.

The Requirement
Being a part of Cognizant Technology Solutions that has been honored as a Fortune 500, CoreLogic intended to have a tool that helps employees to manage the high volume of visitors throughout the year and to provide a highly secured workplace. In addition, a sound approach to the calls and queries flowing in its operations in India was also a dire necessity.

SIERRA’s Solution
eFACiLiTY^® – Helpdesk and Knowledgebase provides an efficient internal support and service platform that effectively addresses and resolves the issues of employees by furnishing vital information on standard / approved solutions and past solutions history for faster resolution of calls from the centralized Knowledgebase.

eFACiLiTY^® – Visitor Management System renders a very powerful security platform that screens / registers / monitors visitors inside the premises ensuring a secured and propitious environment in their organization.

Key Benefits
CoreLogic India found SIERRA’s eFACiLiTY^® – Enterprise Facilities Management System to be innate and comfy. This cogitation made eFACiLiTY^® modules – Helpdesk and Knowledgebase System and Visitor Management System operable at FIC operations – Bangalore, Mangalore and Hyderabad.

End Client
Oasis Ara Damansara, Malaysia

Industry
Commercial Hub

The Requirement
Oasis Ara Damansara is a commercial hub. It is divided up into 6 phases of development on 15.78 acres of land, and features office towers, shops, jogging track, serviced apartments, and a Central Piazza shops. Oasis Ara Damansara looking for a solution to maintain all the commercial properties and their tenants.

SIERRA’s Solution
Infocon Holdings has implemented the Building Management System in Oasis Ara Damansara. For the Computerized Maintenance Management System (CMMS) and Facilities Management, they selected SIERRA’s eFACiLiTY^® that seamlessly integrates with Building Management Systems (BMS). Asset / Maintenance Management, Helpdesk and Knowledgebase, Facilities Booking / Reservation System are the modules that were selected for implementation.

Key Benefits
The eFACiLiTY^® – Asset / Maintenance Management module manages all the assets present in the building and tracks their warranty / AMC contract details, their maintenance schedules, costs & budgets, break–down history, inventory related to the assets and their purchase orders etc.

The periodic maintenance work orders are auto–generated by the system reducing the planning requirement and tracks the cost involved, labor involved and spares / tools requirement and scheduling.

The eFACiLiTY^® – Helpdesk and Knowledgebase module manages all the services requests and calls received, assigns it to the helpdesk operators / team to acknowledge and take necessary actions, raise work orders for solving any issues, gather feedback on completion of the request etc in a seamless manner ensuring user delight.

The eFACiLiTY^® – Facility Booking module manages the reservation of all facilities like conference rooms, meeting rooms, office space etc available in the government buildings, maintains a booking calendar, takes care of reservations / cancellations, billing to respective cost centers, managers orders to the catering for supplying refreshments, car park booking etc.

End Client
Platinum Sentral (KL Sentral Park – Lot E), Malaysia.

Industry
Commercial Complex.

The Requirement
Kuala Lumpur Sentral is an exclusive urban centre built around Malaysia’s largest transit hub. Kuala Lumpur Sentral is spread over 72 acres of land which includes, A World-Class Transit Hub, Stesen Sentral, Corporate Office Towers, Business Suites, International Hotels, Luxury Condominiums, and Retail Malls & Serviced Apartments. KL Sentral’s Green Campus Office project @ Lot E the Platinum Sentral has been developed and owned by MRCB (Malaysian Resource Corporation Berhad). They were looking for facility management software that is scalable to meet their current and future needs in managing all their, equipment, staff, resources, contractors and all their facilities.

SIERRA’s Solution
Infocon Holdings has implemented our eFACiLiTY^® solution in Platinum Sentral (KL Sentral Park – Lot E). Platinum Sentral is the first commercial building in Malaysia, to be awarded the Platinum Award by Singapore’s Building and Construction Authority (BCA). Platinum Award is the highest Green Building rating given by BCA. Platinum Sentral -LOT E is using SIERRA’s eFACiLiTY^® – Enterprise Facilities Management Suite integrated with Tridium Niagara Framework for Asset / Maintenance Management, Helpdesk and Knowledgebase, Facilities Booking / Reservation System.

Key Benefits
The eFACiLiTY^® – Asset / Maintenance Management module picks up alarms from the individual assets in case of any mal–function via the Building Management System (BMS), generates work orders automatically and alerts the maintenance technicians / contractors over SMS and email.

The Maintenance Management module manages all the assets present in the largest Green building, tracks their warranty / AMC contract details, their maintenance schedules, costs & budgets, break–down history, inventory related to the assets and their purchase orders etc.

The periodic maintenance work orders are auto–generated by the system reducing the planning requirement and tracks the cost involved, labor involved and spares / tools requirement and scheduling.

The eFACiLiTY^® – Helpdesk and Knowledgebase module manages all the services requests and calls received, assigns it to the helpdesk operators / team to acknowledge and take necessary actions, raise work orders for solving any issues, gather feedback on completion of the request etc in a seamless manner ensuring user delight.

The eFACiLiTY^® – Facility Booking module manages the reservation of all facilities like conference rooms, meeting rooms, office space etc available in the government buildings, maintains a booking calendar, takes care of reservations / cancellations, billing to respective cost centers, managers orders to the catering for supplying refreshments, car park booking etc.

Haramain High Speed Rail Project – Client Overview
Haramain High Speed Rail Project, a 449.2 kilometers (279.1 mi) high speed inter-city Rail transport system, is under construction for the Kingdom of Saudi Arabia. The project is expected to link the Muslim holy cities of Medina and Mecca via King Abdullah Economic City, Rabigh, Jeddah, and King Abdulaziz International Airport. The railway system will connect a number of centers, boosting local businesses and tourism.

Client Requirement

1. Automation of Preventive & Corrective Maintenance of all assets in the Rail Network
2. Work order generation, Tracking and SLA management
3. Contracts Management
4. Inventory Management of Spare Parts, Consumables, Tools etc.
5. Integration with Honeywell EBI the Building Automation System (BAS/BMS) for instant, remote and automatic generation of work orders based on BMS Alarms

SIERRA Solution
L&T Electrical & Automation FZE (LTEAFZE) an open architecture ‘Systems Integrator’ company based in U.A.E was to implement a sophisticated, yet simple to use and effective solution for Haramain’s requirement. L&T FZE selected SIERRA’s eFACiLiTY since eFACiLiTY is tightly integrated with Honeywell EBI and has already been implemented for similar projects including Mumbai Metro, KL Sentral etc.

eFACiLITY’s maintenance management and drawing management modules proposed extensively covers the below functions needed for the project:

1. Asset Management and Tracking
2. Work Order Management
3. Corrective & Preventive Maintenance
4. Service Level Agreement Management
5. Procurement Management
6. Contract Management
7. Scheduling of Technical Labor
8. Inventory Management
9. Job Requests Management
10. Tracking of all Drawings / Documents

Once implemented, any electro-mechanical failures across the rail-network will be detected by the Building Automation System and instantly the breakdown maintenance work orders will be generated and assigned to the technicians who will receive SMS/Email alerts enabling them to attend to the problems quickly. In case the technical doesn’t acknowledge/respond, the Service Level Agreement (SLA) management kicks-in to raise multi-level escalations ensuring that the maintenance issues are fixed quickly for smooth functioning of the Railway Network.

Our client is a prominent global defence, security, and aerospace company with over 12 billion USD in revenues, a significant presence in approximately 40 countries, and nearly 100,000 employees worldwide. They deliver a full range of products and services for air, land, and naval forces, as well as advanced electronics, security, information technology solutions, and customer support services.

The client’s residential campus is one of the biggest in the region, housing about 1,500+ villas in Saudi Arabia. The campus houses restaurants, clubhouses, sports facilities, auditoriums, shops, and medical facilities. They faced several challenges in managing facility operations in their residential campus, including manual data processing, cumbersome reporting processes, and managing safety, health, and environment (SHE) activities.

They needed an integrated portal to centralize their operations and manage the facility management operations of the domestic residential complex while enhancing comfort, safety, and hygiene for its residents.

The client sought a software solution to handle the entire facility management operations of their huge residential complex.

After a thorough evaluation of the leading products in the CAFM/CMMS/FM industry, Saudi Arabia Catering and Contracting Company (SCCC), a reputable facilities management service provider, chose eFACiLiTY^® as their preferred solution. SCCC’s decision was influenced by their long-standing partnership with eFACiLiTY^® and their positive experience using and endorsing the eFACiLiTY^® CAFM solution, so it was an easy decision to move ahead with eFACiLiTY^® for the client.

The implementation of eFACiLiTY^® was executed in two phases, with assistance from Saudi Arabia Catering and Contracting Company (SCCC).

During the first phase, the below eFACiLiTY^® modules were implemented to cover all the facility management requirements of their residential campus.

The implementation of the eFACiLiTY^® Enterprise Asset Management System brought efficiency to asset management and maintenance processes. With this system, all assets in the villas were effectively managed, including tracking warranty and AMC contract details, maintenance schedules, costs and budgets, breakdown history, inventory, and purchase orders.

The system auto-generated periodic maintenance work orders, reducing the need for manual planning. It also tracked costs, labour, and scheduled required spares and tools.

By implementing eFACiLiTY^® Helpdesk and Knowledgebase System, they centralized helpdesk operations and knowledge management for swifter issue resolution and improved service delivery.

The eFACiLiTY^® Facility Booking System simplified the amenities booking and reserving process at the residential campus, including restaurants, clubhouses, sports facilities, auditoriums, and swimming pools. Residents were able to easily search for available facilities, make bookings, and order refreshments. The system offered a user-friendly Visual Booking interface with floor plans for easy selection and displayed relevant information upon hovering.

With eFACiLiTY^® Tenant Billing System, they automated tenant billing processes, ensuring accurate and timely invoicing for residential units and facilities.

eFACiLiTY^® Visitor Management System helped streamline visitor registration and tracking, enhancing security and access control within the campus.

By implementing eFACiLiTY^® Time & Attendance Management System, they automated time and attendance tracking, optimizing workforce management and payroll processes.

The implementation of the eFACiLiTY^® Mailroom Management System facilitated efficient management of incoming and outgoing mail, ensuring seamless communication within the campus.

In the subsequent phase, the client extended the implementation of eFACiLiTY^® across four sites to encompass their Safety, Health, and Environmental (SHE) services. The following modules were utilized to meet their specific requirements:

By implementing the eFACiLiTY^® Risks and Work Permits Management System, they successfully conducted comprehensive risk assessments to identify and mitigate potential risks. The system facilitated the maintenance of thorough documentation by the Safety Health and Environmental (SHE) department, ensuring the safety of the residential campus and its residents.

The implementation of the eFACiLiTY^® Waste Management System enabled the efficient categorization of waste into hazardous, non-hazardous, and e-wastes. It streamlined waste collection, processing, and segregation, enabling smooth recycling and proper disposal of waste materials.

To effectively manage the growing demands of their residential campus, they adopted the eFACiLiTY^® Capital Project Management Software. This comprehensive solution handled all aspects of project management, including request management, approval processes, project creation, vendor coordination, task scheduling, RFQs, quotations, purchase requests, expense recording, and overspending alerts.

The implementation of the eFACiLiTY^® Incident Management System significantly enhanced the safety of the residential campus. Incidents were promptly reported and addressed based on priority. The system facilitated root cause analysis, ensuring corrective actions were taken to prevent future incidents.

By implementing the eFACiLiTY^® Pest Control Management System, they efficiently scheduled and managed automatic pest control activities. This encompassed various aspects such as pesticide inventory, pest control tools/equipment, work order generation, and alerts/notifications before and after pest control activities, ensuring effective pest management within the campus.

The eFACiLiTY^® Instant Feedback Management System enabled the collection of feedback from occupants and visitors through QR codes placed in various areas of the facility. By scanning the codes using mobile phones, individuals could easily report issues or provide feedback. Additionally, the system offered the option to create visually appealing location-specific graphic posters with QR codes, encouraging more people to engage in problem reporting and feedback sharing.

The client was managing its complicated flow of information and communication efficiently because of eFACiLiTY^®. By leveraging eFACiLiTY^®, our client achieved remarkable benefits in their facility management operations. Some of the key advantages include:

End Client
Ministry of Health, Kuwait.

Industry
Government, Health Care.

The Requirement
Ministry of Health (MOH), Kuwait manages about seven hospitals and they had implemented Tridium’s Niagara Building Management System. They wanted to centrally manage all the seven hospitals and centrally monitor the preventive maintenance and other maintenance related activities and a web based solution that can also be accessed at the individual hospitals. MOH also wanted a company that can provide a flexible and user friendly solution.

SIERRA’s Solution
Tridium Asia Pacific, SIERRA’s partner chose to implement SIERRA’s Asset / Maintenance Management solution for managing this requirement completely and engaged SIERRA for the complete implementation of the system.

Key Benefits
The eFACiLiTY^® – Asset / Maintenance Management module picks up alarms from the individual assets in case of any mal–function via the Building Management System (BMS), generates work orders automatically and alerts the maintenance technicians / contractors over SMS and email.

The eFACiLiTY^® – Asset / Maintenance Management module manages all the assets present in all the seven hospitals, tracks their warranty / AMC contract details, their maintenance schedules, costs & budgets, break–down history, inventory related to the assets and their purchase orders etc.

The periodic maintenance work orders arThe completely web based and centralized system is accessible to all end–users of the facility for reporting problems and reviewing the status thereby reducing the calls to the call center.e auto–generated by the system reducing the planning requirement and tracks the cost involved, labor involved and spares / tools requirement and scheduling.

The eFACiLiTY^® – Helpdesk and Knowledgebase module manages all the services requests and calls received, assigns it to the helpdesk operators / team to acknowledge and take necessary actions, raise work orders for solving any issues, gather feedback on completion of the request etc in a seamless manner ensuring user delight.

End Client
DiGi Telecommunications, Malaysia.

Industry
Telecommunications.

The Requirement
DiGi Telecommunications is a leading mobile communications company in Malaysia and was coming up with a state of the art office complex adapting to the Hot–Desking concept. In a hot–desking environment, the booking the meeting rooms, specific seating locations etc. becomes highly important and requires easy operation and maintainability.

SIERRA’s Solution
The eFACiLiTY^® – Facility Booking Module caters exactly to this requirement with features like SMS alerts on booking, Car Park booking, Refreshments ordering was found as the best choice by DiGi for implementation in their state of the art office complex.

Key Benefits
DiGi employees can book / reserve their work spaces, meeting rooms and conference halls via their Intranet.

The facility booking system uses integrated windows authentication & single–sign–on for ease of access and the booking interface can be launched directly from the Microsoft Outlook email client software that is managed by an Outlook Add–In developed using the Visual Studio software.

Users of the system can search for available facilities, book for one or more facilities, order refreshments, invite external & internal attendees via the facility booking system.

The system has a unique Visual Booking interface using which the users can click on the building’s floor plan and choose the particular work space or meeting room by highlighting on the floor plan. The availability, seating capacity and other information is available just on moving the mouse over the various facilities.

The system also has a Visual Designer interface using which the administrator can import AutoCAD floor plans, setup the available conference rooms, meeting rooms and work spaces by dragging and dropping the icons and linking to the facilities master. This will enable DiGi to setup its own visual booking interface for future expansion and do alterations as required.

Customer Overview
Four Points by Sheraton is Australia’s largest hotel facilitating 683 rooms including 17 suites at the best location in Sydney. The hotel is a self-rated 4.5 star hotel at Sydney’s central business district overlooking the Darling Harbour. Surrounded by all of Sydney’s major entertainment and shopping districts including Pitt Street Mall and Queen Victoria Building with The Rocks, Sydney Harbour Bridge and Opera House, Four Point is a great function venue for both business & pleasure seekers.

Industry : Hospitality
Deployment Country : Sydney, Australia
Solution : eFACiLiTY^® – Enterprise Facility Management Software

Business Scenario
With Great City and Water Views bring-in mesmerized guests day-in and day-out, Four Points by Sheraton looked to a web-enabled portal as an one point solution which could interface with its guest management structure, lighting controls, energy consumptions, security systems, facility controls, and financial systems to enable a more intelligent and efficient control over the facility’s operations.

Requirement

• Asset Tracking and Management
• Preventive & Corrective Maintenance
• Helpdesk for request management
• Automate Facilities operations

SIERRA’s Solution
Sheraton Four Points selected Tridium to undertake the assignment of providing a web based solution to collate and automate its entire facility management operations. Tirdium – a global leader in automation infrastructure technology selected SIERRA’s flagship product eFACiLiTY^® to be implemented under their OEM brand “MWebCentral” to manage and control the day-to-day facility management operations of Sheraton Four Points.

SIERRA proposed to implement eFACiLiTY^® – Maintenance Management System and Helpdesk & Knowledgebase system. The proposed modules maintain the master asset data which may include work orders, maintenance schedules, spare parts, drawings & documents, readings, history of problems and floor-plans in case of buildings and also manage day-to-day operations much more efficiently and provide the best possible service to their customers.

The eFACiLiTY^® – Asset / Maintenance Management module manages all the assets present, tracks their warranty / AMC contract details, their maintenance schedules, costs & budgets, break–down history, inventory related to the assets and their purchase orders etc.

The system picks up the alarms triggered by the functional building/facility’s Tridium Niagara Framework (BMS), generates work orders automatically, tracks and closes work orders and maintains a master data for history of problems and floor-plans in case of buildings.

The eFACiLiTY^® – Helpdesk and Knowledgebase provides an efficient support and services platform that allows the guests to raise requests against maintenance/general issues and keep track of these requests as they are completed.

The system manages all the service requests and calls received; assigns it to the helpdesk operators / team to acknowledge & take necessary actions, raise work orders for solving any issues, gather feedback on completion of the request, etc.

Every call is recorded throughout its life cycle and the solution found for the query is posted in a centralized knowledgebase for future reference. These past solutions furnish vital information to provide faster resolution for present day requests.

Key Benefits
The web based and centralized system is accessible by all users of the facility for asset maintenance and managing purposes.

The assets, properties, facilities and equipment are efficiently maintained and managed to get the best performance throughout their life-cycle.

Effectively addresses and resolves all service requests & calls received in a seamless manner ensuring customer satisfaction.

Provide timely response to maintenance requests to considerably avert emergencies.

End Client
Pacific Controls, Dubai.

Industry
Automation, Energy Management.

The Requirement
Pacific Controls’ office complex in Dubai is the Middle–east’s first Platinum Certified Green Building. Pacific Controls had implemented several systems to achieve the same including the Building Management System (BMS). They were looking for an enterprise level asset management system that can seamlessly integrate with their BMS and other systems to monitor and maintain the infrastructure. They also needed several Key Performance Indicator (KPI) reporting features and a very flexible application that could be customized on certain areas to meet the integration requirements.

Pacific Controls also provides Facility Management services to their clients like EMAAR and manages their command control center (CCC). They were looking for using a single system for all these requirements and since they manage multiple buildings, it was very hard for the CCC operators to act on alarms received from the buildings in finding out the nature of the problem, ascertaining whether it requires to be serviced and if yes, identifying whether the asset is under warranty or not and whether the contractor should be issued the work order to fix the problem or a local technical can be assigned the job.

SIERRA’s Solution
After a thorough evaluation Pacific Controls chose to implement SIERRA’s Asset Management and Helpdesk and Knowledgebase solutions to manage their green building as well as support their facility management services operations by integrating with their command control center operations.

Key Benefits
The eFACiLiTY^® – Asset / Maintenance Management module picks up alarms from the individual assets in case of any mal–function via the Building Management System (BMS), generates work orders automatically and alerts the maintenance technicians / contractors over SMS and email. This reduces the work of the command control center operators as a few people now can handle many buildings simultaneously as they are only expected to act on any alarm that is not sensed by the eFACiLiTY^® asset management system.

The helpdesk became very effective and prompt as they had a great tool to monitor and take care of the customer requests in a very user friendly manner.

The eFACiLiTY^® – Asset / Maintenance Management module manages all the assets present in all their client buildings and their green building, tracks their warranty / AMC contract details, their maintenance schedules, costs & budgets, break–down history, inventory related to the assets and their purchase orders etc.

The periodic maintenance work orders are auto–generated by the system reducing the planning requirement and tracks the cost involved, labor involved and spares / tools requirement and scheduling.

The eFACiLiTY^® – Helpdesk and Knowledgebase module manages all the services requests and calls received, assigns it to the helpdesk operators / team to acknowledge and take necessary actions, raise work orders for solving any issues, gather feedback on completion of the request etc in a seamless manner ensuring user delight.

The completely web based and centralized system is accessible to all end–users of the facility for reporting problems and reviewing the status thereby reducing the calls to the call center.

End Client
Perbadanan Putrajaya Building Complex – Malaysian Federal Government Buildings, Malaysia.

Industry
Federal Government.

The Requirement
Perbadanan Putrajaya near Kuala Lumpur in Malaysia houses 30+ federal government buildings. This is a high secured area and the government wanted to implement the Intelligent Building Management System which comprises of the Building Management System (BMS) and Facilities Management Software that integrates with the BMS to provide complete automation to the Facility Management (FM) Operations. PPJ was looking to have a portal integrated using which they wanted to manage all these buildings and its operations.

SIERRA’s Solution
Metronic Global Berhad, Malaysia – SIERRA’s partner is a market leader in Malaysia in the Intelligent Building Management Systems (IBMS) chose to implement SIERRA’s – eFACiLiTY^® – Enterprise Facilities Management System that integrates with popular Building Management Systems (BMS) and provides all possible facilities management modules like Enterprise Asset Management (EAM) or Computerized Maintenance Management System (CMMS) or Computer Aided Facilities Management (CAFM) which is the primary module along with Helpdesk System with Knowledgebase, Visitor Management System, Facilities Booking / Reservation System, Tenant Billing System, Time and Attendance System, Mail Room Management etc.

Key Benefits
Today, the Federal Government Buildings of Malaysia located in the Putra Jaya City (Perbadanan Putrajaya)  is intelligently managed via the eFACiLiTY^® portal and this provides the following Key Benefits:

The eFACiLiTY^® – Asset / Maintenance Management module picks up alarms from the individual assets in case of any mal–function via the Building Management System (BMS), generates work orders automatically and alerts the maintenance technicians / contractors over SMS and email.

The eFACiLiTY^® – Asset / Maintenance Management module manages all the assets present in these 30+ buildings, tracks their warranty / AMC contract details, their maintenance schedules, costs & budgets, break–down history, inventory related to the assets and their purchase orders etc.

The periodic maintenance work orders are auto–generated by the system reducing the planning requirement and tracks the cost involved, labor involved and spares / tools requirement and scheduling.

The eFACiLiTY^® – Helpdesk and Knowledgebase module manages all the services requests and calls received, assigns it to the helpdesk operators / team to acknowledge and take necessary actions, raise work orders for solving any issues, gather feedback on completion of the request etc in a seamless manner ensuring user delight.

The eFACiLiTY^® – Facility Booking module manages the reservation of all facilities like conference rooms, meeting rooms, office space etc available in the government buildings, maintains a booking calendar, takes care of reservations / cancellations, billing to respective cost centers, managers orders to the catering for supplying refreshments, car park booking etc.

The eFACiLiTY^® – Visitor Management System helps effective management of the front desk / security to screen the visitors, register, sign–in quickly and allow the visitor only to relevant areas via integration with access control devices and is very useful for managing the security of the government buildings.

The completely web based and centralized system is accessible to all end–users of the facility for reporting problems and reviewing the status thereby reducing the calls to the call center.